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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

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35,303 reviews

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California
1 review
0 helpful votes
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Shipping is fast
December 18, 2024

Very very nice shipping was fast and tracking was shown right away, I think this is really great

Date of experience: December 8, 2024
Arizona
1 review
0 helpful votes
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Wrong items
December 18, 2024

I bought what I thought was an airaid CAI but instead I received a a roush intake and an airaid filter but it came in an airaid box so I don't understand all that was in the box was one small sticker nothing fit none of the holes from the intake line up with the holes on the heat shield very disappointing especially since it was first experience buying something like this and it not like $400 isn't cheap that's a lot of money for me to spend and receive the wrong items that don't even fit

Date of experience: December 7, 2024
Support R. — AmericanMuscle Rep
over a year old

Hello Bryan,

I tried to call the phone number on file but you do not have a voicemail setup. If we sent you the wrong cold air intake please feel free to reach out and we will be happy to setup a return for you for a replacement or refund. You can reach us through online chat or give us a call.

Thank you,
Allison

Maine
1 review
0 helpful votes
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Excellent service and products
December 17, 2024

Quick and easy checkout. Delivery was fast and everything was in perfect condition. I would highly recommend American Muscle for all of your parts needs.

Date of experience: December 20, 2024
Tennessee
1 review
0 helpful votes
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Fast and quick shipping
December 17, 2024
Updated review

Always a pleasure to deal with American Muscle.

Have purchased numerous items over the years and always receive quick shipping and never had a problem with a wrong part/order that needed to be sent back. Items always as advertised too.

I will continue to shop here.

Date of experience: December 7, 2024

Have ordered from you before,always easy
March 7, 2024
Previous review

Have ordered from you before,always easy. Thank you!

Date of experience: March 7, 2024
California
1 review
0 helpful votes
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I'm trusting the process
December 17, 2024

The products exceed my expectations. 10 out of 10, totally recommend

Date of experience: December 7, 2024
Pennsylvania
1 review
0 helpful votes
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Great selection and prices. Found what I needed. Fast shipping. Will order again. Thank you!

Date of experience: December 7, 2024
Tennessee
1 review
0 helpful votes
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Asking for Review BEFORE YOU EVEN SHIP
December 17, 2024

I am really trying to like you guys but each order I place I get multiple emails to the same address asking me for a review right after I order thevpart(s). I can't review when it takes way too long to ship an open box item. By definition that means IT IS IN STOCK. Get it shipped so I can touchy feely the parts and install then so I can give you a real review. Please. Thank you.

Date of experience: December 7, 2024
New York
1 review
0 helpful votes
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New splitter for Camaro
December 17, 2024

Received in good condition, haven't installed yet. Thank you.

Date of experience: December 4, 2024
California
1 review
0 helpful votes
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Qa 1 front suspension
December 17, 2024

Online ordering was easy and shipping by AM was nice that it was free and on time. Thanks AM

Date of experience: December 6, 2024
Missouri
1 review
0 helpful votes
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Best place to find car parts
December 17, 2024

I love this website it's easy to use and has everything you need

Date of experience: December 6, 2024
Illinois
1 review
0 helpful votes
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So far so good!My item was out of stock but they were quick to let me know and refund my money.

Date of experience: December 16, 2024
Canada
1 review
0 helpful votes
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Awesome Service
December 16, 2024

Products were quickly shipped and I am pleased with the service.

Date of experience: December 6, 2024
Texas
1 review
0 helpful votes
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Shipping
December 16, 2024

My order was shipped promptly. I haven't yet installed the CAI with the tuner.

Date of experience: December 6, 2024
Missouri
1 review
0 helpful votes
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Best customer support I've had
December 16, 2024

Josh helped me every step of the way. Will definitely buy from here anytime I need something.

Date of experience: December 6, 2024
North Carolina
1 review
0 helpful votes
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Outstanding quality
December 16, 2024

The product was exactly what I wanted the finished color and looks great I would definitely recommend your services to anyone who asks me about where I got it from,again thanks and it really brought out my car appearance

Date of experience: December 6, 2024
Ohio
1 review
0 helpful votes
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Love these guys
December 16, 2024

They keep track of everything that you've done to your car and help you decide on the parts that you need

Date of experience: December 5, 2024
North Carolina
1 review
0 helpful votes
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When I checked out to complete my purchase, expedited shipping was offered for an additional fee. I paid the fee with the expectation that the product would arrive on the date that was stated for paying the extra fee. It did not get delivered on that date. It arrived when I would have received it without paying the extra fee. Luckily I was refunded the extra fee but I feel like it shouldn't be offered to pay a fee to receive the product on a certain date if you aren't guaranteeing that the product will arrive on that date.

Date of experience: December 5, 2024
Texas
1 review
0 helpful votes
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Quick delivery
December 15, 2024

Order on Wednesday and got my package as soon as it was expected! Overall satisfied

Date of experience: December 5, 2024
California
1 review
0 helpful votes
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Good customer service
December 15, 2024

Gold customer, had issues with the bama tune but there was a quick turn around once I requested help from AM. One thing I can suggest if possible to AM, is if there's a way when you order these tuners to make the tune request email show up in people regular mail box instead of the filtered promotions folder in email. This caused me to miss it for a week until the order arrived and I couldn't understand why my tunes weren't there. Obviously user error on my end, but if there's a way you guys can mark the tune request emails to not get filtered, it would be helpful! All in all happy with the purchase, item and quick turn around once I requested support.

Date of experience: December 5, 2024
Tennessee
1 review
0 helpful votes
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All items arrived within a week of ordering! I was able to order brakes, side skirts, and a reverse light for my mustang and they all came in great shape!

Date of experience: December 5, 2024