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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Company's are jumping the gun?. This order is not here yet, how do you review it? However it has shipped and moving right along, and getting it ordered from AM went smoothly
Thanks Richard
The part I ordered was delivered quickly. Ordering on the website was easy.
Exactly what I ordered came on time and we were happy with the product
It is good. Delivery is good and exhaust is best exhaust for mustang totally fit.
I got an email about my order not to thank me or confirm or give shipping date but to leave a review. This concerns me, I need info on my order not leave a review. When he opens his gift Christmas then I can leave a review.
Came in a unmarked box and items were correct as ordered navigation your web page came with ease and informative, pricing compared to OEM but better in quality was reasonable
The person who to my order was very friendly and helpful. A little disappointed that I'm not getting some items until after Christmas. As these items are a Xmas gift to my granddaughter.
It came through the mail in a timely manner. It was great. Thank you
Im a buy once cry once type of consumer. I want the best products & bang for the buck so I go to AM 1st for my mustang parts. Price, in stock selection & "will it fit" has never let me down yet.
I needed a new cover for my mustang and knew beyond a shadow of a doubt that I could find it here. Great selection and prices.
I have bought several things from you guys in the past couple of months first of all I just ordered a new set of headlights LED installed them as soon as I get them today go to turn them on the right one all it does is blink will not stay on not unless you hold the wire Secondly, it was two days late, which I understand that you cannot control FedEx, thirdly I purchased an American muscle antenna to replace my stock one, but upon receiving and installing it, it does not work at all nothing but static I had to reinstall my old one just so that I can listen to the radio. I understand that you do not control all the craftsmanship but where is the equality control? Nowadays money just does not grow on trees. I would love for someone to please call me or email me back with a solution, please.
First American Muscle has a great website and easy ordering procedures. Delivery is also fine. The issue here is the door guards 3M tape was absolutely weak and did not stick well even after light heating. I had to add an epoxy and it still is not sticking well. Now I have glue stains under the door guards so have to work with it.
Hello Bull,
I apologize that the item didn't work and left glue stains, I went ahead and issued you a voucher to use on your next purchase online or over the phone for the inconvenience. If you need any further assistance please feel free to contact me directly at ext 1896.
Thank you,
Allison
Ordered an extra set of rims and tires for my 23 Mach 1. I asked if the ones I was buying would fit they said yes and the don't…
My only concern is if it can be made a little more clear that the 10 percent coupon on the item page is only for full price. Although my item wasn't as expensive as other items it was a little discouraging that i couldn't apply my 10 percent off on open box items. Other than this i'm pretty happy with the follow up email i received about an opportunity to recieve store credit for submitting an installation video
Arrived timely.
Too cold to install new chrome lugnuts.
20 degrees here in daytime.
As soon as the weather temp hits 60 I will install them one at a time!
Everything was perfect until my parts are put in the hands of the y'all's shipping department. I was supposed to get all my parts today but it looks like the Thursday guarantee for shipping is just misleading. This isn't the first tilme shipping was later than agreed upon. It's a shame I live 5 miles away from summit racing and still choose to do Business with American
Muscle. I think it's time for me to reconsider and just buying local at Summit I'd be highly upset if I had an appointment to get my
Clutch and all the other parts I bought install tomorrow. Not sure why the mixup
On y'all's shirking date but if I can't
Get a part on the day which
Is agreed upon I would assume
That would be the easies part of the transaction. Not sure if it's lack of manpower or just poor business etiquette.
Hello Jason,
I just left you a voicemail going into detail regarding your review, I apologize for the delay please feel free to give me a call back when you can.
Thank you,
Allison
Ordered what I thought was a kit for front and rear end links based on title and description of the item I thought it would be both end links for front and both end links for rear. Item is not that and decided to go a different route
Hey Chris,
Thank you for your feedback regarding the Stabilizer bar link that you purchased, I apologize that the description was misleading and totally understand wanting to go a different route. If there is anything else we can assist you with please feel free to reach out to us.
Thank you,
Allison
Happy no other words to describe it…………………………………………………….
Ordered, delivered, then stolen from my mail room:-(
Bought a new set at the establishment that did the install for over double the price that was here.
Left a note for the unsub, hoping they'll return them, but doubtful :-\
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Hello Mike,
I just sent you a follow up email per your request in hopes to discuss your orders and see what I can do for you.
I look forward to hearing from you,
Allison