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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Ordering was easy; however, I am still waiting for my purchase to arrive. Can you give me a time line please.
Easy to order. Shipped quickly. I bought 4 tires but only 3 arrived on the FedEx truck and the other tire is on another FedEx truck. Certainly not your fault but. How dumb can one be.
Still have not received my package! Updated that for some reason it was sent to an old address that was in your system? The last 3 orders were sent to my address I have had last 6 years. Make sure you delete all old addresses in the system so this does not happen to you. Really needed a part for my sons car in the body shop!
As always the checkout process was easy and smooth. American Muscle always has what I need to upgrade my Mustang. I wouldn't look anywhere else for a better price and the best parts.
What you see is what you get with all photos you know exactly what your car will look like
A gentleman that helped me was very knowledgeable, very helpful, wasn't trying to get the sale and then get me off the phone. Talk to me till I was done thought that was awesome.
I am missing my rear calipers attachments. Can you forward to me as soon as possible?
I had questions about what I wanted to Order - Tech Support Was Super Great! And After I Ordered - Received Follow Up Call. Great Communication!
Thanks
B. Wyatt
Easy to use website and lots of savings. I have bought lots of parts off this website and will buy more!
Affordable price, super fast shipping. Would buy from AM again.
Mike gave great customer service and I received the package 1 day prior to the date expected.
I opened the box and product was really well wrapped
Wasn't able to receive my order it was canceled 2 times due to a 3rd party risk factor estimator company that you guys use even though I've ordered from American Muscle 2 times already with no issues.
Hey Devon,
I'm sorry to hear your order was canceled. We have a verification team and unfortunately we were not able to verify the order. We encountered an issue with the payment on your recent purchase, and as a result, your order was canceled. We recommend checking with your banking provider to verify the information you provided is up to date, and then try replacing your order.
Also, if it helps, we have a sales team on the phone that can try to place the order for you. Again, I apologize for any inconvenience this may have caused you, and if there is anything else
We may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Good experience and selections, only issue they were out of stock on one item I am interested in, but that can be expected from a popular muscle car parts dealer.
Slow to deliver and front rims did not fit, Brembo calibers rubbed. I will be returning all 4 of them
This website makes be mad. I've ordered two products offered as "kits" yet every piece ships separately and never arrives at the same time
Hey Yaaseen,
Thank you for taking my call today! If you need anything else don't hesitate to reach out to me.
Thanks,
Desiree
I never have a problem with ordering from here it's my go to but I have received the wrong sized parts and want to return them
Stephanie is a 12 out of 10 stars! Would definitely buy again! A+++++++++
All my questions were answered easily and to the point. Awesome sales and awesome customer service.
Came sooner than expected, very nice quality. Now i just have to wait for it to get above freezing 👌
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eduardo,
I'm sorry you didn't get updates on your order! I reviewed your account and it looks like the OPR Trunk Support Struts are on the way. They should be delivered Tomorrow, Friday Feb. 27th. I resent the tracking information in your email.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree