On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This said it was for an LS1 and would fit my 99 camaro, witch is why i putchased it, it came and it is for a ls2 and ls7 2004 to 2008
Easy to get rep was helpful now we just wait to see how it works
This is the second time I ordered the distressed flag decals. I had problems several years ago but made it work. I just got the same ones for another car and this time was even worse. Followed directions to the letter. 85 degrees outside. The decal doesn't release from the paper. It sticks so bad that the decal rips. I've done lots of decals before but never any this difficult.
Hey Chuck,
Thank you for taking my call today! If you need anything else don't hesitate to reach out to me.
Thanks,
Desiree
I love ordering from American Muscle! I've been ordering for over a decade and it's my goto place for automotive parts. My order shipped within a couple hours of placing it, and is on the way.
Hey Alexis,
Thank you for review! We appreciate your business and we love to hear the feedback if you wouldn't mind changing your star rating to a 5 versus a 1 since 1 is the lowest and 5 is the highest rating we can receive.
Thank you,
Allison
It's been really great always up to date with packages only thing is that I never received my free gift hopefully I'll get it soon but still the best experience 🦅🔥
As a multiple mustang owner American muscle is always the way to go for quality parts
Yall need to work on your packaging. My box was opened upon arrival. 50 pound package. Had one piece of tape on it.
Hello Christian,
I'm sorry to hear the box was opened! I will reach out to my warehouse to let them know. Thank you for your feedback! I wasn't able to locate your order, but if it's damaged or you are missing any parts, I'd be happy to get a replacement for you. I apologize for any inconvenience this may have caused you, and if there is anything else we may assist you with please feel free to reach.
Thanks,
Desiree
The experience I've had ordering from American Muscle is the greatest. It's a good feeling to know the web site is just a click away. You don't have to search all the auto stores to find something you need. Keep up the good work A.M.
Shipping out the door very slow. I forgot i had even ordered the mats.
Hi Paul,
I'm sorry for the delay in getting your floor mats! I reviewed your order, and issued a refund for the shipping cost back to your original payment method. Again, I apologize for any inconvenience this caused, and also issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Couldn't believe how quick they got to me and how much time they took to help me get them and make sure they were the right ones for my car
I liked how fast and easy the process was to order exactly what I wanted and was delivered in no time!
Fast shipping an easy to navigate website with many different options. Great customer service and return policies
Everything about the process was honest and straightforward and I got all my products arrived on time.
Paid the extra for 2 business day shipping, and not recieving my item until 4 business days later. Ordered on Thursday, recieving on Tuesday. Let's give Thursday as a day of processing…, still doesn't explain why then 3 business days later I receive my item from American Muscle?
Hi Marcus,
I'm sorry about the delay in getting the UPR Oil Drain Plug! I called and left a detailed voicemail, but wanted to reach out here as well. Due to the delay with FedEx and picking up the shipment today, I issued a refund on your shipping cost back to the original payment method.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ross,
I'm sorry to hear about your order! I left a detailed voicemail but wanted to reach out here as well. I reviewed your order to check the fitment, as well as checked with the manufacturer, Holley Performance. Per their site it lists:
"Fits 2004-2008 GM LS2/LS3/LS6/LS7 and 1997-2003 LS Engines."
I apologize for the confusion! Sometimes if a part fits different models, the manufacturer will only list some of the years instead of everything it will fit. If you try to install and it doesn't fit, or want to return- we would be happy to process that for you. Our phone representatives are here everyday: 8:30 AM- 11 PM EST Monday- Friday, and 8:30 AM- 9 PM EST on weekends.
I wanted to do something extra and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please don't hesitate to reach out to me directly at ext 1320.
Thanks,
Desiree