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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Had a giant issue with address for shipping and should have never had any problem and order had proper address but everyone else had 3 different addresses. 3 hours on phone with American muscle and could not help me and allowed the order to shop that way and fed x really gave me the run around and waste of time on phone. I have the proof from the order and the emails from American muscle. And each one has a part of the address missing and fed x was definitely given wrong address. And asked some simple question and did not get the answered that should have been answered by you techs and actually were second guessing the answer and was so simple
I have to say at first I was kinda upset that my order got cancelled cuz they were out of stock of a tein coilover, I would have not ordered it if it had said that on the web page but it didn't and I ordered it,? Then I checked my emails a couple days later, cancelled my order and a refund was coming but I found a set of coilovers that were the same brand but lesser value didn't really want them but ordered anyways cuz I need them so again on line trying to find out if I can switch that refund to a credit and get the other ones. I first started off with the little cloud customer service thing and ended up talking to a live human after a couple disconnects and this was 6-7 o'clock in the evening again wow, so my c.s.rep named Jesse was a miracle worker and stuck it out with me to the end of this order in which took a couple of days. They were the last set of coilovers and the first etemp was a cancellation why we don't know why but the next day he made sure I was getting these coilovers and he did, so far there due to be delivered in a week so we'll see if that happens. Thanks Jesse for helping me thru that mess.
Return and reorder of MT tires and Weld wheels. Process was seamless and appreciated.
American muscle has everything you need for your Mustang
I like the video to show how to install. It arrived one day earlier than expected. Product was received as described and wrapped well with no damage.
Product was delivered loose in the packaging - box it was supposed to be in was ripped up / torn in multiple pieces. What a complete joke - WHO THE $#*! DELIVERS A PRODUCT LIKE THIS!. Total GARBAGE OUTFIT
Hello Steve,
I regret to learn about the delivery issues you experienced with FedEx regarding your 02 sensors for your Mustang. I completely understand your frustration, and this does not reflect the standard of service we strive to provide. I truly apologize for the trouble this has caused. I have provided you with a promotional credit that can be applied to a future purchase with us, whether online or via phone. This credit will remain valid until 7/31/2025. We appreciate you highlighting this matter, and in the meantime, please inform us if there is anything else we can help you with.
Thank you,
Allison
No issues at all, received wheels the next day! Packaged nice, no damage, tracking for all 4 wheels in transit updated.
X pipe was different than one pictured and locked like someone previously installed it had scratches and grease.
Hello Robert,
I regret to learn that the item you received has scratches and grease on it. Since you ordered a new product, it should not have arrived in that state. I left you a voicemail presenting two different options to help resolve this issue. When you have a moment, please don't hesitate to return my call.
Thank you,
Allison
NOT THIS ONE I PLACED THIS ORDER IN DECEMBER OF THE LAST YEAR AND I STILL HAVE NOT RECEIVED IT JUST CONTINUES TO GET PUSHED BACK I DONT UNDERSTAND WHY WHATS THE ISSUE
Hello Gilberto,
I located your order for the Speedlogix Tubular K-Member. I apologize that the delivery date for this order keeps getting pushed back. I understand how frustrating this is for you and we really do apologize for the inconvenience. I wish I had more insight but unfortunately since this item is shipping directly from the manufacture to you it seems they keep pushing back the shipping date on their end. I would assume it is due to inventory of pieces they need to make this item. I did look into this a little further and it seems there are 6 customers in total waiting on products from this supplier but you are first in line. The most updated estimated ship date we have been provided is June 16th-19th. Continue to keep an eye on your email for further communication regarding the shipping of your order. I did issue you a promotional credit to use on a future purchase online or over the phone as a small token of our apology. The credit is good for 30 days from today. In the meantime if you need anything else please feel free to let us know!
Thank you,
Allison
I've been buying products from American Musle for over 20 years and there costurmer services is the best if you have any type of issue with any of there parts they will issue you a replacement store credit or refund AAA 👍
Excellent customer service and very helpful! The agent helped with my order and explained parts of the order I needed help understanding!
Received the part I ordered and the fit is perfect. I couldn't purchase the part locally. Thank you.
We are slowly getting accessories for our new mustang and this addition was perfect. The start button switch was easy to install and fits perfectly. Shipping was a little slow but worth it in the end.
First and last time doing business with American muscle. Got an axle back exhaust and the fitment was terrible. The length was completely off and hangers for the exhaust was literally not fitting like stated online. This is the worst experience I have had with a company. I had to pay double to the professional exhaust shop for them to make it work and fit correctly.
Hello Ahmed,
I'm sorry to hear that the exhaust did not fit like it should of or advertised. As a company we take pride in the products we sell and the level of customer service we provide. I wish you would of reached out to us when you noticed the issues to see if we could of provided a better resolution rather then having to modify them and now making them non-returnable. But I understand in the convenience of time you made the best decision. In the future if you ever receive a product and have issues with it please reach out to us first. We want to do our diligence to make sure what you received is in fact correct for your vehicle & any warranty remains and does not get voided due to modifications. I have issued you a promotional credit to use on your next purchase with us online or over the phone that is good for 30 days as a small token of our apology. In the meantime if there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
No conformation on shipping can't track don't know where my order is customer service said they may be on the way smh order my stuff on the 20th
Hello Todd,
I apologize that you have not received the Revenge Luxury Wheels RL-105 Black Machined Wheel that was purchased on 5/20/2025. I see these wheels are shipping directly from the supplier to you, therefor this can cause a longer processing time. I noticed you spoke to customer service yesterday on 5/27/2025 and requested an updated estimated ship date or tracking. As soon as the manufacture gets back to us you will be notified via email. In the meantime if there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
Alway great customer service. Items came fast. Only downside was I didn't receive the 2 free gifts I was told I would get.
Purchasing went smooth and tracking info arrived quickly. Will definitely continue to order from you guys.
I ordered a cold air intake for my 88 5.0 LX mustang. What I received was a cold air intake for a '99-04 six cylinder... Plus the parts were just a flat black metal material the picture on the website showed a Chrome plated cold air intake. Hopefully we are going to work this inconvenience out as fast as possible.
Hello Jason,
I'm sorry to hear that we sent you the incorrect cold air intake, I understand how frustrating this can be and what an inconvenience it is. I can assure you that we most certainly do not take this lightly. I see customer service has already addressed your concern and rectified the situation by setting up a return for the incorrect item and shipped the correct cold air intake that is due for delivery today on the 28th. If you need anything else please feel free to reach out to us.
Thank you,
Allison
Researched online for information to finalize wheel choice. Called American Muscle to ask a few confirming questions before ordering. Ordered due to best price. Product was delivered today, ahead of commitment date. Great condition and packaging. Overall, very positive experience
Excellent experience as always with American Muscle. The spoiler was delivered quickly and packed pretty well and safe. Only bummer in the whole thing was it came with no hardware (plastic push pins and screw). The ones on the car are 11 years old and brittle. So for that I rated it at 4 stars. But overall... American Muscle is a class act.
My experience has been good besides one part but other than that my times got here quick and in good shape and also has many options to choose from
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jimmie,
It was a pleasure speaking with you today. I think we have a good plan moving forward and I appreciate you calling this out and we will definitely get to the bottom of it!
Thank you,
Allison