On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very helpful and professional gave me the help that I needed
Fast delivery, great products. Will definitely use them again.
Matthew Helvey couldn't have done it better in terms of sales and service. I had some gift cards I wanted to spend with and he was the one to help me do it. He was patient with me considering I had multiple gift cards to read aloud and for him to get information on. He gave me the best deal possible and sold me on the shipping protection letting me know if anything were to happen in transit it would be covered. I felt like a valued costumer over the phone and will continue to do business with American Muscle. I really appreciate y'all's business and hope to build a better Challenger out of the parts yall provide. Thank you
Ezy to find what you are looking for and order. They have just about everything you need and then some. If you need help they are there to help.
Balling on a budget found everything i needed on the sale section and bought it
I ordered the matte rear diffuser, and they sent me a gloss one instead. I will be returning it for a full refund.
Well the order process was okay. BUT-BIG BUT. You charged my card, but still no shipping days later? On in stock part! Whats up?
Hello Greg,
I apologize that your order did not ship within the expected timeframe. I see you have spoken to customer service regarding the order for the Tremec TKX 5-Speed Transmission, and they have advised that this order is shipping directly from the manufacturer to you and is expected to ship between 7/11 and 7/14. Please keep in mind that this is an estimated ship date, and it could ship sooner, during that time, or after. Please keep an eye on your email for further notifications and tracking information. Due to your wait, I have issued you promotional credit to use on your next purchase online or over the phone. In the meantime, if there is anything else we can assist you with, please let us know.
Thank you,
Allison
Fast and easy! Thank you. Found a good price for the item, fast checkout.
My son purchased some "open box" hot rod cams from AM. They literally chucked the bare cams in a large box and threw some packing paper in. When I picked them up from the front porch after being delivered, it sounded like church bells clanging. Horrible and inexcusable. Any performance parts seller would know that's definitely not ok. He then, against my wishes, purchased a SCT tuner from them with "lifetime" bama tunes. It infuriates me when I hear his car cold start in the morning, screaming to 3000+ rpm. He's still going back and forth with bama, Apparently AM has purchased BAMA and they've lost the people who know (or care) to fix a problem. They're telling him that high idle is "normal" and basically tough s**t. It revs to 3000 rpm then dies. NICE TUNE! Also, drop shipping from the manufacturer is NOT "in stock". Do better and hire some decent employees who have the knowledge to help a customer.
Hello,
I'm sorry to hear about you and your son's recent experiences shopping with us. This is not how we wish to conduct business, nor is it the level of service we aim to provide. Unfortunately, I cannot look into this issue for you due to the lack of information provided. If you have not already done so, please reach out to customer service and give us an opportunity to investigate this further for you. If you have taken this route and were unsuccessful, please email [email protected].
Thank you,
Allison
I've bought multiple item's from American Muscle and you can't beat their price's, rarely do I find better price's at any other mustang site's.
Fantastic, I bought a rim for a spare for my SRT 8. Open box but its great. I couldn't be more satisfied!
It's always a comfortable experience knowing you're dealing with professionals with passion.
In a few words:
Quality, Professional & Trust.
So far everything i have ordered has been fantastic. New wheels, light bar, wind deflector screen, hood shocks. Your products are transforming my stock gt into something special. Thanks.
They are A+++++ Super Fast Shipper and there product is the real deal and there pricing is very reasonable Quality is Amazing Thank you Good to no there is still some good business's out there!
The MPConcepts fuel door is good quality and a perfect fit. Install was fast and easy and the distressed American flag is a nice touch. I like it.
Fasted delivery I've ever had when buying something online, parts were absolutely pristine, 10/10 experience
Ordered staggered wheel/tire set for my 19 Mustang. Only complaint was 295s for rear not in stock (back ordered) and had to get 285s cuz I didn't want to wait 12+ weeks for them to hopefully come in. Awaiting my shipment(paid a little extra for faster shipping) and can't wait to install.
I placed an order yesterday, I paid for 2-day shipping, so I should get my order soon. After I placed the order, I received an email confirmation. As I would have expected.
THEN, I received 8 more marketing emails and surveys. Yes, one day, less than 24 hours.
Hence the title annoying!. I didn't want to embellish, so I checked, 9 emails total. YES 9. Multiple marketing surveys marked 'regarding your order' in the subject.
How is my experience? I have-not received anything to base my experience on. But that is easily tracked.
I can't believe anyone would find this anything else but ANNOYING!
Can't get any business from your marketing efforts if you're unsubscribed or blocked.
On the positive note, ordering was simple, I'm looking forward to receiving my purchase.
Hey Mike,
I totally understand what you are saying and I do understand your frustration. You can unsubscribe from the Marketing emails at the bottom of anyone of them and then we have a customer portal that you can use which is orders.americanmuscle.com. You can find tracking, estimated ship dates and print invoices all in one place. Your order for the MMD Bolt On Hood Strut Kit is due for delivery today by FedEx. If you need anything else please feel free to reach out to us.
Thank you,
Allison
Half the parts are missing and now have to deal with a return process. It would be easier to reorder somewhere else
Hello Timothy,
I apologize that your order for the Mishimoto Baffled Oil Catch Can was missing hoses & Gear Clamps. I understand your frustration and we do apologize for any inconvenience the return process has caused. Since this item shipped directly from the supplier to you the return is actually going directly through them since that is how this supplier prefers it. Good news is the replacement is currently processing and you should of received communication today 6/23 in your email from them with next steps. In the meantime if customer service can be of any further assistance please feel free to reach out to us.
Thank you,
Allison
When purchasing a gift card I had to call in for verification. Girl was confused. Made a call got it done. Stated it was only because it was my first purchase. About a week later I try to get one for another family member so they didn't have to go through the same hassle and not only was there another hold the gentleman I talked to said the dept who clear the hold was don't for the day. Which was a lie because the first card was handled on a Sunday. Thennnnnnn my second order just gets canceled. What a joke of a company, will never buy gift cards again and do not support my husband buying parts from this place.
Hello Shonna,
I'm sorry to hear that your order was held up due to a security hold. I completely understand your frustration, and we sincerely apologize for the inconvenience this has caused. For the first order, being placed on a security hold is normal, especially for gift cards, and it typically happens depending on the situation. There was a difference between the first and second orders; there are two steps in the verification process: our internal verification team and then you, the customer, verifying. The first order had gone through the first process internally and was at the second step, where you, the customer, needed to verify. That is why we were able to process it with the customer service representative. The second order had not gone through the internal process yet when you spoke to the customer service representative, so he could not verify it with you over the phone. I understand this is no fault of yours, and at this point, the order was canceled. If you choose to do business with us in the future, I have issued you a promotional credit that you can apply to your next order online or over the phone. If you have any issues applying it, please contact our Sales Techs. In the meantime, if there is anything else we can assist you with, please let us know.
Thank you,
Allison
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Frank,
Sorry your where sent a gloss black diffuser versus a matte black one that was ordered. I see you have spoken to customer service via our online chat and they have started the return process for you. Once you submit the photos using the link we have provided our Tech Team will review and reach out to you via email and then provide you with your return label within 48-72 business hours. I apologize for the mix up and if you need anything else please feel free to reach out to us.
Thank you,
Allison