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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Tires, wheels and exhaust look fantastic. I will be back. Lots of neat stuff for the car.
Great selection of items, decent shipping and easy returns.
Excellent I ordered my wheels from here and they are amazing
I have a good overall experience with the seller, i have had problems before and they have resolved them hassle-free
AM is always a good place to shop for mustang parts. They have always been good to me.
I love shopping American muscle. They have all the parts I need. Kind of miss the pony etched shift balls, but this is also a good replacement.
The ease of purchase and being able to verify that the part that I need is a direct OEM fit from other people's installations is a big plus
Great response from customer service. Had an issue placing my order from the site. Within minutes I was speaking to Ashley and had everything under control.
I ordered a SS stripe kit for a 2010 Camaro and the folks on the phone were very nice and it shipped fast, BUT…. On their site you can see the 3M logo on the material because I wanted to make sure it was good quality. But when it showed up it was NOT 3M and was some "Blackant" brand cheap thin material that isn't going to last very long. Also…. The trunk kit was too short and didn't fit under the winglet so I had to make my own trunk kit by hand cutting up the hood pieces because luckily all I needed was the trunk installed. I would not advise ordering this particular kit if you want quality and or correct fitment, P.S. I am a professional installer of 30 years so yes I know what I'm doing before you ask.
Called again the next day after placing a large order because I forgot to order my tail lights and asked to be connected to Nate. And he once again took care of my order. Was very professional, very friendly. Glad to see that good customer service still exists. Thank you Nate!
Received my order in a timely manner. I was very pleased. However, one of my boxes suffered damage during shipping. The issue was immediately and professionally resolved by the customer service department. Thank you
Wonderful knowledgeable people definitely order from you again
Due to the fact that the head lights I ordered for my 89 Mustang were out of stock, I had to cancel my order. The person who helped me was very helpful and assisted me with the cancellation. Thanks a lot.
Ordered this weeks ago and still haven't received it! What gives? When will this show up or am I just kissing my 20 bucks goodbye?
Hey Bud,
Sorry if your order took longer than expected to be received. I see that your SEC10 Coyote Third Brake Light Decal was delivered today on 7/17 by USPS. I hope all works out, and if you need anything else, please feel free to reach out. By the way, I issued you promotional credit to use on a future purchase online or over the phone due to the delay.
Thank you,
Allison
Awesome. Fast shipping, great prices, amazing customer service and very helpful when needed. Repeat customer for years
Look great. Had a small problem keeping the right front caliper cover from hitting the rotor. Just needed a little patience.
I ordered a product from you & now I'm going to stop buying anything from you - can you please tell me why I've received 9 messages from you - getting on my nerves - 3 to 4 a day - stop
Hello,
I'm sorry to hear about the number of marketing emails you are receiving. You can unsubscribe from them by scrolling to the bottom of any of our emails and clicking on the "Unsubscribe from Exclusive Offers" link located there. You can also use the customer portal at orders.americanmuscle.com to receive estimated ship dates, tracking information, and print invoices.
Should you need any further assistance or have additional questions, don't hesitate to contact us.
Thank you,
Allison
Everything went great and AM had what I was looking for this order. I have plenty more orders to go... jus working with my budget.
I called with a return. The transaction was handled quickly; professionally with cheerful service.
For a 06 hemi guy a lot of sites dont have parts for pur cars or are never clear on if its for our year you guys keep that guessing and hoping out of the picture your techs on the site are very helpful and so is your customer service bought a diablo p2 and had to call for assistance and they helped me get to the people I needed to fix my issue
The agent chat is amazing they are actually very helpful and answered my question with direct to the point answers leaving guess work at the door
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Doug,
I'm sorry if the quality is not what you expected from the SEC10 Rally Stripes White that you purchased. I looked at some of the customer reviews and mostly reporting issues with bubbling and air. It could be possible that you where just sent something incorrectly but cannot for sure verify without some photos. Since you already made this work I'm glad you had the knowledge to do it. I went ahead and provided you with promotional credit to use towards another purchase online or over the phone due to the inconvenience. If you need anything else please feel free to let us know.
Thank you,
Allison