Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am a big fan of American Muscle, I've learned so much about my 2017 Ford Mustang through my experience dealing with American Muscle. Every order that I have received was shipped in a professional manner. I'll tell the world that American Muscle is NUMBER 1 in my book!
Good website easy to find the things your looking for. Delivered when promised.
Order was placed on a Wednesday morning and delivery was said to be by end of day Friday. But that didn't happen. However once cover was picked up it arrived in the 3 day period as predicted, which was a Sunday morning. Package in good shape and the cover was fairly easy to install even with one person. So far I'm happy. Cover looks really good and appears to have good weather seals all around. I hope it stays that way!
Looked at many different sites for a new exhaust system for my Mustang. This looked the best for the money for the DIYer. From what I've read installation is straight with a few skills. Will let you know how it turns out.
VERY WELL EXPLAINED ITEMS TO ME... ENDED UP PURCHASING MORE ITEMS BECAUSE OF THE WONDERFUL SERVICE THAT WAS GIVEN...
Easy to order. Good user interface to match your vehicle up.
I ordered stripes. Got them fast. The web sight is easy to order from. Great experience
The staff at American Muscle is always helpful and willing to follow-up should any issue arise. Amy F. Of the sales team was especially helpful on a recent order.
They were not boxed properly and one of my struts was partially outside the package. There was 8" inside the package for my shocks and struts to slide around in.
Good day I'm from Austria, and I have to honestly say that I think it's a pity that you don't ship to Europe. I now had to order it, which was very complicated, through friends who have friends in Texas and they then send it to me in Austria. Maybe you'll offer shipping to Austria/Europe, there are a lot of people with US cars in Europe Best regards Andre
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
I was interested in a few different brands of cold air intakes for my Mustang and was having trouble deciding on the best one. The videos and reviews that American Muscle provided on each model helped me decide on the intake to purchase. To my knowledge, there is not another website/retailer that provides video reviews on the products that they sell. Great Job! You now have a new customer!
All parts ive ordered been in amazing condition and quick shipping, the videos have helped a load with a few of the instals
Having to pay shipping fees Again because you didn't have a driver side mirror to fill the last order but it is what it is the quality of your stuff is good
They had everything I was looking for it was like a one stop shop!
A no hassle experience and smooth service. All orders are place in a timely matter. Handle of all products are quality. Overall I'm very satisfied with dealing business with American Muscle
I will definitely be shopping here again when I want something or see something I think I just can't live without. Lol
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.


I'm so sorry to hear about your experience!
So that I can help, please reach out to me directly at EXT 257
I hope to hear from you soon.
Amy