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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

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35,233 reviews

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Connecticut
1 review
0 helpful votes
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Service technician
April 7, 2022

I have perched parts here in the past and have all good experience

Date of experience: April 7, 2022
Canada
1 review
0 helpful votes
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Shopping made easy.
April 7, 2022

Very simple process, from start to finish.
American muscle has such a great selection of the parts I need and along with great pricing, it is one stop shopping!

Date of experience: April 7, 2022
Michigan
1 review
0 helpful votes
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American muscle purchase review
April 7, 2022

My experience was great I was able to find what I wanted easily and checking out was fast. There's nothing I would change!

Date of experience: April 7, 2022
Michigan
1 review
0 helpful votes
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In stock ready to ship. Not.
May 7, 2022

Web sight stated item was in stock and ready to ship, ordered several other parts to complete my mod. Received an email that the other parts had shipped, however the main part would not ship for 45 days. Really, having known that I wouldn't have ordered everything.

Date of experience: April 6, 2022
New Jersey
1 review
0 helpful votes
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Misleading shipping times
May 7, 2022

My past few orders, the website will say order by today by this time and you'll receive it by this date... i dont think that has held true once recently. Ordered an item today around noon... it didnt even ship out today. Kinda frustrating

Date of experience: April 6, 2022
Support R. — AmericanMuscle Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Florida
1 review
0 helpful votes
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I have had nothing but on time deliveries. Product is always exactly as described and exactly what i wanted. The site help by telling you if the product fits or not instanly and many people like me leave reviews and picture of before and after and info on instalation, which make it easy when purchasing. Great job guys keep up the good work.

Date of experience: April 6, 2022
Illinois
1 review
0 helpful votes
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Shipping
May 6, 2022

Ordered 571.00 of brake parts which is shipped in pieces- told it would be delivered by Monday the 4th- so I set up an installation appointment for the 7th and I won't receive my front rotors until the 7th which I have to cancel my installation appointment and reschedule. Really don't know why all the parts get sent separately

Date of experience: April 6, 2022
Support R. — AmericanMuscle Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Florida
1 review
0 helpful votes
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Customer service was very helpful
April 6, 2022

Email address was not correct in the system and she was able to help me with trying a couple of solutions to be sure the gift card was delivered.

Date of experience: April 6, 2022
Wisconsin
1 review
0 helpful votes
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Finally available
April 6, 2022

Have been notified multiple times about this item that I wanted to order. Every time I went to order was told out of stock for 10-12 weeks. Why continually notify me when you know it's out of stock. Maybe this time order will actually go through. Waiting to see...

Date of experience: April 6, 2022
Texas
1 review
0 helpful votes
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Will always buy from them!
April 6, 2022

Easy and reliable parts! Ordered from them a lot and couldn't be happier with the out come

Date of experience: April 6, 2022
Illinois
1 review
0 helpful votes
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Great products!
April 6, 2022

Products are always top quality! Never disappoints!

Date of experience: April 6, 2022
New Jersey
1 review
0 helpful votes
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?
May 6, 2022

I still haven't received my Z performance chip it been past four days

Date of experience: April 6, 2022
Wisconsin
1 review
0 helpful votes
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American Muscle
April 6, 2022

My first order was delivered as scheduled, at least 4 out of 5 boxes, the 5th box is somewhere on a FedEx truck that was suppose to be here 1 hour ago, I have an appointment to have my rim's installed at 8:00 A.M. on 4/6/2022 but if the 5th box does not make it tonight that appointment is a bust. It has nothing to do with American Muscle But with FedEx.

Date of experience: April 5, 2022
Georgia
1 review
1 helpful vote
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Tried to cancel after only 15 minutes placing order and said I couldn't because set up for shipping. And did not receive a cancellation email as promised with instructions how to return item... I can understand if it was more than an hour after placing the order but 15 minutes?

Date of experience: April 5, 2022
Support R. — AmericanMuscle Rep
over a year old

I'm so sorry to hear about your experience!

So that I can help, please reach out to me directly at Ext. 257

I hope to hear from you soon.

Minnesota
1 review
0 helpful votes
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Great service
April 5, 2022

When i had a shipping issue it was taken care of and even made right by giving me a $15 gift card. Great for any mustang owner.

Date of experience: April 5, 2022
California
1 review
0 helpful votes
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Awesome
April 5, 2022

I like how everything is so organized and easy to find.

Date of experience: April 5, 2022
Maryland
1 review
0 helpful votes
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Parts
April 5, 2022

Very good site, easy to find things I got the things that I started to look for. But I will be back.

Date of experience: April 4, 2022
Ohio
1 review
0 helpful votes
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Website issues
April 4, 2022

When I ordered BMR products from the AM website,,, one part of it said that the items were sold as pairs however, another section showing the same part as being sold as "each". AM needs to hire a professional team of experts to redesign their website to make things more understandable. There any many issues with the site. I still however, like to spend my money there!

Date of experience: April 4, 2022
Florida
1 review
0 helpful votes
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Quick&easy
April 4, 2022

Great parts for my 2021 mustang gt, they have everything you need and great prices will shop again in the future A++

Date of experience: April 4, 2022
North Carolina
1 review
0 helpful votes
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Just placed order on line.
April 4, 2022

Normal, waiting to see if I get item in reasonable amount of time or if by some mysterious set of events they do not have it in stock, just waiting.

Date of experience: April 4, 2022