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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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Good selection and Good info on what you need to know if the part will fit your build, what the install is looking like, and what others have tried.
Best online shopping experience I've had first time shopping for my car online and I'm impressed
2 of the 4 rims arrived with damage, having been shipped in lightweight cardboard
Boxes that offered little protection.
By contrast, the lug nuts had multiple layers of protection and arrived in as-new condition.
So far, AM has not been able to provide return shipping labels/customs documentation.
I will return and update this review according to the outcome.
No problem ordering what I wanted and my order arrived promptly and on time.
Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257
Looking for Ol' Reliable? Well AmericanMuscle can provide that for you! From Oem to Aftermarket, AM will serve you the best parts. Not to mention, their delivery/shipping is mostly 3 days on most orders!
I ordered on a friday and i received it by monday which is crazy fast shipping! Products overall are great quality and i have been receiving a-lot of compliments on my new exhaust so overall great experience with American muscle!
I've ordered from you guys before and always on time but most of the time they are a couple days earlier and that is ST.""
Easy to order and arrived fast! Can't wait to install the steering wheel. Thanks AM!
American Muscle is awesome! Catalog, prices, site design, YouTube videos... keep rockin'!
Every good delivery was on the due date When I ordered my part very successful with the part that I got I was soon fine now if I needed the upgrade to be done I would do more upgrade or upgrade thank you for everything everything American muscle
Received my chrome FR500 wheels in 3 days. Upon inspection found one of them defective, a deep ding before chroming and a scratch in the bead area. Deciding to keep it as a spare to have the spare match, I called customer support and at a very agreeable conclusion purchased a 5th wheel that just arrived today.
In the past year I've purchased many upgrades for my 2003 mustang from AM. Your products have all been great and your customer service is fabulous.
Placed an order for 02 sensor's, cancelled it the same day when realizing it wouldn't arrive until over a week later, was promised a refund, 2 days later still says hasn't shipped, but hadn't received my refund, said they cancelled and filed for lost package, promised refund 3-5 days, no refund, reached out a 3rd time and they said that it's arriving tomarrow it finally started moving and that I'll have to send it back for my refund. Honestly, y'all dropped the ball on that one. Will never buy from them again. *UPDATE* This all started on the 17th, it is now the 30th. Lady called to follow up on my review, was no help at all and said it was expected to be delivered today and to return it in order to get my refund. I told her that it says it's being delivered today in CT. I live in SC. Verified my address. I stated that it was returned to sender, and again she said that's not what it says on her end. I offered screenshots, she said she couldn't help me any further and to reach out if it didn't arrive. Can you guess what happened next? OF COURSE it didn't arrive. I swear I'll never be ordering from them again, and I'll let everyone know how terrible they're service is. With that being said i reached out again for my refund, provided screen shots on the website, and they said they would process a refund that may take 2-3 business days. It's Thursday. Literally the 4th time I've been promised a refund. FOURTH TIME. We will see.
Thank you for taking the time to speak with me today regarding this matter.
Please feel free to reach back out to me if you have any other concerns!
Thanks again!
Amy
Took me three attempts to place my order due to the website crashing (not my computer but the site) and then the delivery arrived three days late. Product is what was expected, not exceptional but good for what I paid for.
I'm so sorry to hear about your experience!
I have attempted to reach out to you.
Please contact me if you would like to discuss your feedback.
I hope to hear from you soon!
Amy
Ext 257
I called in and spoke to Brittany. She helped me get the correct wheels ordered for my mustang. I've been searching for the wheels I wanted for 3 years. She was knowledgeable and courteous. She made it a fun experience.
I was so pleasantly surprised with the phone service everywhere else today. I definitely will recommend your ordering process to my car friends.
Thank you
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.


I'm so sorry to hear about your experience!
Please feel free to reach out to me if you would like to discuss your feedback.
I hope to hear from you soon.
Amy
Ext 257