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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

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35,353 reviews

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Michigan
1 review
0 helpful votes
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Fast
June 25, 2022

This is fast delivery for it not being a big company/corporation.

Date of experience: June 25, 2022
Tennessee
1 review
0 helpful votes
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Great Muscle Car webshop
June 25, 2022

Good selection and Good info on what you need to know if the part will fit your build, what the install is looking like, and what others have tried.

Date of experience: June 25, 2022
Michigan
1 review
0 helpful votes
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American muscle
June 25, 2022

Best online shopping experience I've had first time shopping for my car online and I'm impressed

Date of experience: June 25, 2022
Canada
1 review
0 helpful votes
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Inadequate packaging - damaged items
July 25, 2022
Updated review

2 of the 4 rims arrived with damage, having been shipped in lightweight cardboard
Boxes that offered little protection.
By contrast, the lug nuts had multiple layers of protection and arrived in as-new condition.
So far, AM has not been able to provide return shipping labels/customs documentation.
I will return and update this review according to the outcome.

Date of experience: June 25, 2022
Support R. AmericanMuscle Rep
over a year old

I'm so sorry to hear about your experience!
Please feel free to reach out to me if you would like to discuss your feedback.
 I hope to hear from you soon.

Amy
Ext 257


Everything's looking good so far!
June 18, 2022
Previous review

Everything's looking good so far!

Date of experience: June 18, 2022
Wisconsin
1 review
0 helpful votes
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Good job
June 25, 2022

Easy ………………………………………………
………………………………………………
………………………………………

Date of experience: June 25, 2022
Nevada
1 review
0 helpful votes
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Smooth transaction
June 25, 2022

No problem ordering what I wanted and my order arrived promptly and on time.

Date of experience: June 25, 2022
Support R. AmericanMuscle Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Colorado
1 review
0 helpful votes
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Excellent!
June 25, 2022

Excellent! This is only my first purchase...
Great service

Date of experience: June 25, 2022
Texas
1 review
0 helpful votes
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Reliable parts!
June 25, 2022

Looking for Ol' Reliable? Well AmericanMuscle can provide that for you! From Oem to Aftermarket, AM will serve you the best parts. Not to mention, their delivery/shipping is mostly 3 days on most orders!

Date of experience: June 25, 2022
Virginia
1 review
0 helpful votes
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LOVE IT!
June 25, 2022

I ordered on a friday and i received it by monday which is crazy fast shipping! Products overall are great quality and i have been receiving a-lot of compliments on my new exhaust so overall great experience with American muscle!

Date of experience: June 25, 2022
Arizona
1 review
0 helpful votes
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Shipping time
June 25, 2022

I've ordered from you guys before and always on time but most of the time they are a couple days earlier and that is ST.""

Date of experience: June 24, 2022
New York
1 review
0 helpful votes
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American Muscle is WHEELY great!
June 25, 2022
Updated review

Easy to order and arrived fast! Can't wait to install the steering wheel. Thanks AM!

Date of experience: June 24, 2022

American Muscle is awesome!
June 1, 2022
Previous review

American Muscle is awesome! Catalog, prices, site design, YouTube videos... keep rockin'!

Date of experience: May 31, 2022
Arizona
1 review
0 helpful votes
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Very good
June 25, 2022

It was very good and it came in quick on about 3 days made a noticeable difference to the car

Date of experience: June 24, 2022
New Mexico
1 review
0 helpful votes
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Car upgrade
June 25, 2022

Every good delivery was on the due date When I ordered my part very successful with the part that I got I was soon fine now if I needed the upgrade to be done I would do more upgrade or upgrade thank you for everything everything American muscle

Date of experience: June 24, 2022
Illinois
2 reviews
0 helpful votes
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Fabulous customer service
June 24, 2022

Received my chrome FR500 wheels in 3 days. Upon inspection found one of them defective, a deep ding before chroming and a scratch in the bead area. Deciding to keep it as a spare to have the spare match, I called customer support and at a very agreeable conclusion purchased a 5th wheel that just arrived today.
In the past year I've purchased many upgrades for my 2003 mustang from AM. Your products have all been great and your customer service is fabulous.

Date of experience: June 24, 2022
North Carolina
1 review
0 helpful votes
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Placed an order for 02 sensor's, cancelled it the same day when realizing it wouldn't arrive until over a week later, was promised a refund, 2 days later still says hasn't shipped, but hadn't received my refund, said they cancelled and filed for lost package, promised refund 3-5 days, no refund, reached out a 3rd time and they said that it's arriving tomarrow it finally started moving and that I'll have to send it back for my refund. Honestly, y'all dropped the ball on that one. Will never buy from them again. *UPDATE* This all started on the 17th, it is now the 30th. Lady called to follow up on my review, was no help at all and said it was expected to be delivered today and to return it in order to get my refund. I told her that it says it's being delivered today in CT. I live in SC. Verified my address. I stated that it was returned to sender, and again she said that's not what it says on her end. I offered screenshots, she said she couldn't help me any further and to reach out if it didn't arrive. Can you guess what happened next? OF COURSE it didn't arrive. I swear I'll never be ordering from them again, and I'll let everyone know how terrible they're service is. With that being said i reached out again for my refund, provided screen shots on the website, and they said they would process a refund that may take 2-3 business days. It's Thursday. Literally the 4th time I've been promised a refund. FOURTH TIME. We will see.

Date of experience: June 24, 2022
Support R. AmericanMuscle Rep
over a year old

Thank you for taking the time to speak with me today regarding this matter.

Please feel free to reach back out to me if you have any other concerns!

Thanks again!

Amy

Idaho
1 review
0 helpful votes
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Nope
June 24, 2022

Hi hi hi hi hi hi hi hi hi hi hi hi hi hi hi hi hi

Date of experience: June 24, 2022
New York
1 review
0 helpful votes
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Never again
July 24, 2022

Took me three attempts to place my order due to the website crashing (not my computer but the site) and then the delivery arrived three days late. Product is what was expected, not exceptional but good for what I paid for.

Date of experience: June 24, 2022
Support R. AmericanMuscle Rep
over a year old

I'm so sorry to hear about your experience!
I have attempted to reach out to you.
Please contact me if you would like to discuss your feedback.
I hope to hear from you soon!

Amy
Ext 257

California
1 review
0 helpful votes
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Pypes H-pipe
June 24, 2022

Shipping was amazing, the part ordered made my car sound amazing

Date of experience: June 24, 2022
Massachusetts
1 review
0 helpful votes
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10/10
June 23, 2022

I ordered a roush axel back and I got it in 2 days. Super fast delivery and easy to use website. Couldn't be happier with my new exhaust

Date of experience: June 23, 2022
Missouri
1 review
0 helpful votes
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Great service
June 23, 2022

I called in and spoke to Brittany. She helped me get the correct wheels ordered for my mustang. I've been searching for the wheels I wanted for 3 years. She was knowledgeable and courteous. She made it a fun experience.
I was so pleasantly surprised with the phone service everywhere else today. I definitely will recommend your ordering process to my car friends.
Thank you

Date of experience: June 23, 2022