On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I ordered the exhaust tip which were supposed to fit my 21 Challenger, but they did not be installed as shown in the install video. I ended up having to take the car to a shop where the resonators had to be cut off and then the pipes extended in order to install the tips. The information should have stated the resonators woulld have to be removed and this was not a do-it-yourself install.
Accidentally ordered 2 flywheels instead of one. American muscle contacted me and was very helpful with the situation. Have been ordering parts from here for 8+ years and have always been more than pleased with their service and parts quality.
Excellent online description of merchandise and very good pricing plus free shipping I'm sure I'll be back for more items on your website
Easy, I enjoyed how quick my shipment arrived. Thank you.
I'm satisfied with my purchase as always it came in a timely manner was delivered on time and professionally and I got an amazing price
Good products, a bit expensive but what can you do? I wish you'd use a different shipping service besides FedEx, they are terrible. I still don't know how they managed to break a car rim I ordered.
Shipped when said it would and arrived on time in good condition. Shipped through fedex and box was banged up alot tho.
I called told them what I needs were, they got me what I needed fast for a food price tuned came within 24 hours 48 hours for tuner to arrive. Good help from Justin on the phone.
My experience was great and has always been with American Muscle. However I was a little disappointed to find that one of the caster camber plates I ordered was missing a hex bolt. Quick fix at local orielly and more than likely not at the fault of AM rather the manufacturer.
I like all the selections and the fast service and the good prices
Louvers look great although I had to buy extra parts after they got delivered bc the mounting brackets where plastic and they broke multiple times
Thank you for taking the time to speak with me today regarding this matter.
Please feel free to reach back out to me if you have any other concerns!
Thanks again!
Amy
Sent my panhard bar
And other items very quickly and my Eibach lower control arms came well in advance of schedule today out of California! Super happy to receive my total shipments ahead of schedule!
Very easy installation good product. Only thing I have about it is that is is pricey for how simple it is.
I had a couple of situations about my address. But tje guys at costumer service work far beyond to correct the issue
Product looks good, the true test will be how well it stays on. Put extra adhesive on just in case, but got what I wanted
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257