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AmericanMuscle

4.5

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
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This company responds to reviews on average within 6 days

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35,248 reviews

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California
1 review
0 helpful votes
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Great and fast shipping
December 4, 2023

Shipping was less than 3 days. Mnd is awesome and my current chin spoiler is starting to wear down. Cant wait to install this

Date of experience: December 3, 2023
Maryland
1 review
0 helpful votes
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Absolute terrible techs
December 10, 2023

I wanted to buy a new exhaust catback for a 2015 v6 convertible when i found out that the Borla Atak is not available for the v6 convertible i called and asked to change my order before it shipped the tech said all i need is minor modifications to install it. THAT IS NOT IN FACT THE CASE! Next time allow the person buying the opportunity to buy something that actually fits their car. But yeah they gave me 10$s for the inconvenience and said couldnt return it. Such a joke. But as far as the product it self it fine.

Date of experience: December 3, 2023
Support R. — AmericanMuscle Rep
over a year old

I am so sorry to hear about your experience.
I see that you have spoken to our tech support and
This matter has been resolved. If you have any questions-
Please let me know.
I would be happy to help.

Amy
EXT 1257

Colorado
1 review
0 helpful votes
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Terrible quality of parts.
December 10, 2023

The rear muffler delete pipes were fine, instructions not worth looking at. The mid muffler pipes wouldn't line up right. The passenger side wasn't to bad and I was able to get it to work. The driver side was not bent right or something, I couldn't get it to go on, I even beat on it pretty hard. The clamps on both kits are terrible, torqued on them with an impact and the still move. Maybe it's me, I don't know, but I'm not happy with the parts.

Date of experience: December 3, 2023
Support R. — AmericanMuscle Rep
over a year old

I am so very sorry to hear about your experience.
Please feel free to reach out to our customer service if you
Have any questions or need assistance.

Amy
EXT 1257

New Mexico
1 review
0 helpful votes
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I had returned a lip spoiler that I didn't need because I had changed my mind. This was ordered in August and I returned it around the end of September or beginning of October. They received it October 31st. They insist on store credit instead of a refund. I understand they have certain requirements on returns, but if the customer is not interested in and is never going to use the store credit, they should be refunded the money. They are saying the RMA, (whatever that is) is too old. It was never explained to me what a RMA is. Used to be the customer was number one, and pleased customers would always return. Well, I'm completely displeased. And I guess it doesn't matter to them. The money is going to waste and the credit will never be used because I have no reason for using it. I was very friendly and respectful on the live chat I had and on the phone with a representative. Explained my issue and never ended up getting it resolved. American Muscle, you have lost a customer, and I will never shop with your company again! I just want a refund of the money back to the original method of payment! No store credit that I will NEVER use! Just give me a refund! In fact, do better and respect and understand your customer's needs. If they would rather have a refund instead of store credit, then honor their request and wishes. What if they have no reason for the store credit and would rather have a refund? Did that thought ever come across to you? I guess not. Anyway, I would like a refund, NOT store credit.

Date of experience: December 3, 2023
Support R. — AmericanMuscle Rep
over a year old

I apologize for your experience.
I have reviewed your order and I left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Nebraska
1 review
0 helpful votes
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There was excellent service!
December 3, 2023

I bought the item and received it on time. I really enjoyed how easy it was to purchase the item and their transparency on when I would be receiving the package.

Date of experience: December 3, 2023
Minnesota
1 review
0 helpful votes
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My experience has been terrible. The 1st product ordered, now being returned, looked as it was a used and was a previously returned item. The second item ordered is not what was shown on the website. It too will be returned.

Date of experience: December 3, 2023
Support R. — AmericanMuscle Rep
over a year old

I am very sorry to hear about your expeirence.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

North Carolina
1 review
0 helpful votes
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Love this site!
December 3, 2023

Great products and prices. Fast shipping and the products come protected from damage.

Date of experience: December 3, 2023
Michigan
1 review
0 helpful votes
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Not good customer service
December 10, 2023

This is the 2nd order I have had to complain about with no real customer service. I will not be ordering again products are not good and they don't stand behind it.

Date of experience: December 2, 2023
Support R. — AmericanMuscle Rep
over a year old

I am so sorry to hear about your experience.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Georgia
1 review
0 helpful votes
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Ecoboost come up
December 2, 2023

Am a new car guy who is still learning a lot but lemme tell you AM never disappoint I've purchase my intake, blow off valve, exhaust and downpipe right here and they give military discount which was a plus for me

Date of experience: December 2, 2023
Missouri
1 review
0 helpful votes
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American Muscle makes has plenty of search categories to find exactly what you want and need. The prices seem to be very reasonable vs other sites.

Date of experience: December 2, 2023
North Carolina
1 review
0 helpful votes
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Awesome Experience
December 2, 2023

Great customer service and will shop from them again.

Date of experience: December 2, 2023
Ohio
1 review
0 helpful votes
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Excellent
December 2, 2023

It was nice and smooth. Didn't have any problems with the website and was able to locate what I needed easily.

Date of experience: December 2, 2023
California
1 review
0 helpful votes
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Love the exhaust upgrade.
December 2, 2023

I was skeptical but finally bought this package after my downpipe started falling apart.

Install was straight forward but I recommend watching the video to see the order that the parts/clamps go.

My kit did NOT come with a gasket as described in the ad and video. Thankfully I ordered an extra, since I ended up needing it.

It is not obnoxiously loud, sounds close to stock, with a little better performance, which is exactly what I was shooting for.

Date of experience: December 2, 2023
New Mexico
1 review
0 helpful votes
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Smoking
December 2, 2023

Ordered a whole new set of smoked lights for my Camaro. Arrived super quick and can't wait to install them

Date of experience: December 2, 2023
Arizona
1 review
0 helpful votes
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Still no product
December 9, 2023

Ordered an air filter and haven't received still waiting

Date of experience: December 2, 2023
Support R. — AmericanMuscle Rep
over a year old

Thank you for reaching out.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Colorado
1 review
0 helpful votes
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Good quality parts for a great price. Very easy to install & very easy to find parts for your American Muscle Beast!

Date of experience: December 1, 2023
Utah
1 review
0 helpful votes
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Freaky fast delivery
December 2, 2023

Got a pair of wheels ordered and sent in no time at all

Date of experience: December 1, 2023
Oklahoma
1 review
0 helpful votes
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Uk cancellation
December 9, 2023

My order was cancelled by the company and when I asked why am told me they could not clarify. I asked for a refund from am and was told to speak to my creditor.

Date of experience: December 1, 2023
Support R. — AmericanMuscle Rep
over a year old

I am so sorry to hear about your experience.
I have reviewed your order and I see that our customer service has reviewed
Your account with you. Please let me know if you have any questions and I would
Be happy to help.

Amy
EXT 1257

Missouri
1 review
0 helpful votes
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Excellent!
December 1, 2023

I ordered a part. It was very easy and fast to find what I needed. The part fit perfectly and was shipped and received very fast. Will order all my parts for my Challenger through here.

Date of experience: December 1, 2023
Colorado
1 review
0 helpful votes
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5 stars
December 1, 2023

Was easy and supper fast! Haven't been able to install yet, been too cold.

Date of experience: December 1, 2023