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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Came 2 days ahead of schedule. Item looks great. Have not installed the coil over kit yet but can't wait to get it on my fox.
My experience is always good when I find what exactly need,plus somethings come in clutch when you need them to and delivered in a reasonable time
Some quick items I need to get real fast
It's been a great experience for the moat part
The catelogue is specific to our car and easy to order from. Online ordering is easy and delivery was very timely.
As the title states, I had a good experience with this company. I ordered a spare tire kit for my car, and it arrived within a couple of days after ordering online. I think it was priced fairly. I've seen some of these kits slightly cheaper elsewhere, but I wouldn't trust the quality of their products. What I received will definitely have me considering to order from them in the future. Thank you.
Found what I was looking for on the site, placed an order and it was received in a timely manner.
I received my order quicker than expected. Can't wait for the hubby to see it on Christmas
Found several parts required by our family "Mustang Guy" foe his upgrades. Going to be Christman presents.
The site is awesome; wish I found it when I still had my Pony car.
Easy to navigate helpful reviews, install videos aswell as good people behind it all.
If you're looking to modify your car, American Muscle is the best way to go.
The original order had a delivery date of 11/27. It's now 12/04 and it hasn't arrived. The last tracking status simply shows delayed.
I received a notification from AM that my order was shipped with a tracking number attached.
So I looked up my tracking number to look at the estimated delivery date only to read that the tracking number was canceled.
I then emailed an AM csr but no response was sent within a 48 hour timeframe so I called and spoke to a representative only to be told the what I already knew that it had been cancelled however I did receive an explanation when asked "WHY" was it cancelled only to get the response of I'm not sure. Certainly not the response anyone wants to hear especially before I placed my order I always check the items availability which showed in stock.
I asked that my order be cancelled because I needed this item quickly especially with no one knowing why it was cancelled. I was told they would contact me back after contacting the supplier. So I was contacted with more confusion b/c the supplier had no answer as to why or if the item was back ordered but I was also told the order couldn't be cancelled or a refund to me because of no one having any idea of where or what was going on with my order.
After getting NO where with the status of my order of it being shipped or lost in space I placed an order with a different supplier.
If this wasn't bad enough I received a notice that my order had been delivered this being the day after speaking with an AM rep. I checked when arriving home with NO package in sight! I looked at the calendar to see if it was April fools day or ground hog day but that wasn't the case. I was then sent a picture showing the package at a front door however it wasn't my house so now I have to go through the carrier performing an investigation. Totally Ridiculous that I have to go through this I mean really.
Last time I'll ever purchase anything from AM!
I am so sorry to hear about your experience.
I see we submitted a lost package claim for you and
That you were refunded.
I left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
Fast delivery, good quality products, I'm very satisfied
It came a day late than expected but I wasn't paying attention so I didn't really care. Just getting the right part you ask for is all that mattered. My first time ordering here I will buy more here when I need to :)
Vote Trump if you want to save the economy. Product prices have doubled since Brandon took office.
Item was a Christmas Gift for my son. It was showing in stock when I ordered and the I was notified it was out of stock. Item showed up a short while later. AM was very communicative and helpful.
Package was received damaged but it's a Christmas gift so it hasn't been opened yet. Hopefully everything is there and undamaged.
I am very sorry to hear that.
Please let us know if
You need assistance or have any questions.
Amy
EXT 1257
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.


Please come back and leave a review when you have your item!
Amy
EXT 1257