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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

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35,247 reviews

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Georgia
1 review
0 helpful votes
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Quality
December 7, 2023

Came on the day I expected with no issues, and fit my car as advertised.

Date of experience: December 6, 2023
New Jersey
1 review
0 helpful votes
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Delivered faster than expected
December 7, 2023

Came 2 days ahead of schedule. Item looks great. Have not installed the coil over kit yet but can't wait to get it on my fox.

Date of experience: December 6, 2023
California
1 review
0 helpful votes
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Clutch
December 6, 2023
Updated review

My experience is always good when I find what exactly need,plus somethings come in clutch when you need them to and delivered in a reasonable time

Date of experience: December 6, 2023

Some quick items I need to get real fast
September 18, 2022
Previous review

Some quick items I need to get real fast

Date of experience: September 18, 2022

It's been a great experience for the moat part
April 21, 2022
Previous review

It's been a great experience for the moat part

Date of experience: April 21, 2022
Massachusetts
1 review
0 helpful votes
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Easy ordering and speedy delivery!
December 6, 2023

The catelogue is specific to our car and easy to order from. Online ordering is easy and delivery was very timely.

Date of experience: December 6, 2023
Iowa
1 review
0 helpful votes
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As the title states, I had a good experience with this company. I ordered a spare tire kit for my car, and it arrived within a couple of days after ordering online. I think it was priced fairly. I've seen some of these kits slightly cheaper elsewhere, but I wouldn't trust the quality of their products. What I received will definitely have me considering to order from them in the future. Thank you.

Date of experience: December 5, 2023
Florida
1 review
0 helpful votes
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Order received
December 5, 2023

Found what I was looking for on the site, placed an order and it was received in a timely manner.

Date of experience: December 5, 2023
Florida
1 review
0 helpful votes
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Fast shipping
December 5, 2023

I received my order quicker than expected. Can't wait for the hubby to see it on Christmas

Date of experience: December 5, 2023
New Jersey
1 review
0 helpful votes
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Great Service
December 5, 2023

Found several parts required by our family "Mustang Guy" foe his upgrades. Going to be Christman presents.
The site is awesome; wish I found it when I still had my Pony car.

Date of experience: December 5, 2023
Missouri
1 review
0 helpful votes
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Easy to navigate helpful reviews, install videos aswell as good people behind it all.

Date of experience: December 4, 2023
Texas
1 review
0 helpful votes
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If you're looking to modify your car, American Muscle is the best way to go.

Date of experience: December 4, 2023
Pennsylvania
1 review
0 helpful votes
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The original order had a delivery date of 11/27. It's now 12/04 and it hasn't arrived. The last tracking status simply shows delayed.

Date of experience: December 4, 2023
Support R. AmericanMuscle Rep
over a year old

Please come back and leave a review when you have your item!

Amy
EXT 1257

Florida
1 review
0 helpful votes
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Confusion!
December 12, 2023

I received a notification from AM that my order was shipped with a tracking number attached.
So I looked up my tracking number to look at the estimated delivery date only to read that the tracking number was canceled.
I then emailed an AM csr but no response was sent within a 48 hour timeframe so I called and spoke to a representative only to be told the what I already knew that it had been cancelled however I did receive an explanation when asked "WHY" was it cancelled only to get the response of I'm not sure. Certainly not the response anyone wants to hear especially before I placed my order I always check the items availability which showed in stock.
I asked that my order be cancelled because I needed this item quickly especially with no one knowing why it was cancelled. I was told they would contact me back after contacting the supplier. So I was contacted with more confusion b/c the supplier had no answer as to why or if the item was back ordered but I was also told the order couldn't be cancelled or a refund to me because of no one having any idea of where or what was going on with my order.
After getting NO where with the status of my order of it being shipped or lost in space I placed an order with a different supplier.
If this wasn't bad enough I received a notice that my order had been delivered this being the day after speaking with an AM rep. I checked when arriving home with NO package in sight! I looked at the calendar to see if it was April fools day or ground hog day but that wasn't the case. I was then sent a picture showing the package at a front door however it wasn't my house so now I have to go through the carrier performing an investigation. Totally Ridiculous that I have to go through this I mean really.
Last time I'll ever purchase anything from AM!

Date of experience: December 4, 2023
Support R. AmericanMuscle Rep
over a year old

I am so sorry to hear about your experience.
I see we submitted a lost package claim for you and
That you were refunded.
I left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Colorado
1 review
0 helpful votes
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Great products
December 5, 2023
Updated review

Fast delivery, good quality products, I'm very satisfied

Date of experience: December 4, 2023

Awesome, awesome
November 27, 2023
Previous review

Awesome, awesome

Date of experience: November 27, 2023
Indiana
1 review
0 helpful votes
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It came a day late than expected but I wasn't paying attention so I didn't really care. Just getting the right part you ask for is all that mattered. My first time ordering here I will buy more here when I need to :)

Date of experience: December 4, 2023
New Jersey
1 review
0 helpful votes
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Overall everything was smooth and I got updates on everything including where the package was and when it would arrive

Date of experience: December 4, 2023
Texas
1 review
0 helpful votes
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Vote for Trump
December 4, 2023

Vote Trump if you want to save the economy. Product prices have doubled since Brandon took office.

Date of experience: December 4, 2023
Missouri
1 review
0 helpful votes
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Purchase
December 4, 2023

Overall purchase was great. Customer service was lacking a little.

Date of experience: December 4, 2023
Texas
1 review
0 helpful votes
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Always quick to work with
December 4, 2023

Item was a Christmas Gift for my son. It was showing in stock when I ordered and the I was notified it was out of stock. Item showed up a short while later. AM was very communicative and helpful.

Date of experience: December 4, 2023
New York
1 review
0 helpful votes
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Package damaged
December 11, 2023

Package was received damaged but it's a Christmas gift so it hasn't been opened yet. Hopefully everything is there and undamaged.

Date of experience: December 4, 2023
Support R. AmericanMuscle Rep
over a year old

I am very sorry to hear that.
Please let us know if
You need assistance or have any questions.

Amy
EXT 1257

Alabama
1 review
0 helpful votes
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Good company
December 4, 2023

Good…………………………………………………………………………………………………………………. :)

Date of experience: December 4, 2023