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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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I accidentally ordered items to a previous address and requested to change tonthe correct address. I was denied and was told to cancel the order to receive store credit. Once I received my store credit, I was unable to use it and the tech people were unable to help. Such a big mess over a little mistake that I felt could've easily been corrected.
Whenever I need a part or something to add some style or power I look here first. Parts always fit. They are delivered quickly and intact. And the prices are reasonable!
I order a set of quarter window covers for my shelby gt500. I received them, the box said Kona Blue on it, yet they were black. I was getting ready for acar show. I had to send them back. Apparently I wont get a store credit until they receive the return and process it before I can use the refund to buy again! It was their fault. I believe they should have swapped them out for the correct ones as soon as I shipped them back.
Hello William,
First, I want to thank you for being a valued member of our Military, Medical, and First Responders program, we thank you for your service.
Thank you also for sharing your feedback with AmericanMuscle regarding the issues you experienced with the MMD Eleanor Style Window Scoops; Pre-Painted; Kona Blue Metallic. We apologize that you ordered these in Kona Blue Metallic and when you received the item, they were not the item you were expecting.
We show that you reached out to our Customer Service team and they were able to assist you in setting up a replacement order and this shipped to you on 12/16/2025 and the expected delivery date is 12/18/2025.
We can understand your frustration when you were preparing your Mustang for a car show and you received an incorrect item. Due to this situation and the setbacks you encountered, we issued you a promotional credit in the amount of $35 to use on a future order. Please note, this credit expires on 3/31/2026.
If you have any additional questions or comments please do not hesitate to contact us.
Thank you,
Amy
Ordered parts for my GT500 Logan sales rep helped me to ensure parts fit my make and model great service a fast shipping. Excellent co to deal with!
I have not rec'd them yet. Will let you know with pictures.
Parts are easy to look up and if you can't find it they are more than willing to help
Everything have been order from you guys it's the best of the best and sure gone be ordering everything I need for my car from you guys
The best site to buy all the things u need for your car
Logan was very helpful with my questions, was very polite and professional. I felt comfortable with making my purchase because of his assistance. A+++ customer service... thank you!
Great help, it was OK to say I need the cheapest option, don't have to want top of the line to get good products and services.
They are my first call for Mustang parts and help with fit.
Tom
I have gotten this product previously, very unique and effective front plate holder. Needed to purchase another one. Had an issue that was quickly resolved with Lisa from customer service who was polite, helpful and professional. Keep up the good work.
I ordered over $5k worth of tires and rims, the tires arrived to the correct address but the rims were sent to some address in Pennsylvania (but they were all part of one order, not sure how that can happen). I wasn't notified of the mistake in any way except for an email notifying me that "your order has been refunded". Now it looks like I'll have a month delay getting the rims shipped to the correct address, in who knows what kind of shape, and in the meantime I have 4 tires stacked on my property waiting installation. A very disappointing experience for such an expensive order.
Hello Molly,
Thank you for your comments regarding your recent order for wheels and tires for your Corvette. We do apologize for this situation, and we can understand how this was a frustrating experience for you. In reviewing your order, the wheels were drop shipped from the manufacturer directly and they, in error, sent them to our warehouse instead of to you directly. We do show that that a replacement order was shipped to you and delivered to your correct address. Due to this situation and the inconvenience, you experienced, we issued you $50 promotional credit that you can use on a future order. Please note this credit does expire on 3/31/2026. We would love for you to give us a second chance with your vehicle needs. If you have any questions, please do not hesitate to contact us.
Thank you,
Amy
Buying tires for the BlueBullet 2.0 for the summer was scary.Until I saw tires on sale for cyber Monday. Awesome deal real easy online buying.Bought 2 now then waiting to get the gift card to get the other 2.
Just got them, opened the box and they're fkn awesome! Ya coulda put some more packing around them, but other wise. Perfect! Gonna be absolutely freakin awesome on my 95! Thanks!
I had been intensely searching for a set of Rims to Replace my Carbon fiber set on my 2023 D-170. Mainly because I could Not find the O. E. M. Factory tires to replace what came on the car. After finding a Tire/wheel calculator to make sure whatever I purchased would have the exact same wheel revolutions as the O. E. M. Wheels, I set off to find a set of 20 inch rims that would actually fit my D-170! Which in itself was also a Feat? After finding something I hope I will be completely Satisfied with? I made a telephone call at 9 P.M. on a week night. I was surprised to have someone actually answer the call! When they did, I took it as a sign that my determination would rewarded? By golly I was correct in my assumption. In any case, a professional assisted me in my order, and I should be receiving it by Dec. 15?
I was confused how to get the correct color shirt. All 3 colors are on one page, but you have separate pages for each color instead of selecting color on same page where you select size.
Just got back from a long vacation and was having nothing but issue with the factory radio in my 2015 Dodge Challenger. So while on vacation was looking through the computer and found American Muscle and decided to see what they had. Found the same radio as mine which is what I wanted because of the feature that my radio has. Did not want an after market one, So I proceeded to call and the sales person was more than accommodating in answering my questions. Place the order. When I got back from vacation radio was waiting for me on my porch the following day placed radio in car and without doing anything other than put in security code radio came on all function worked and am happier than one can be. Great company to deal with will be doing more business in the future and would recommend and one to this company. Very patient customer relation team answer the most stupidest question one can ask. And are very polite. Money was very well spent for the product even cheaper then other sellers of the same product Tank you
Second order from your company. Overall, great selection of product. A bit disappointed all prices were higher than what was advertised in your catalog.
Hey Richard,
Happy to hear that you enjoy the site and continue to shop with us! That is great, and we appreciate your feedback. I understand that the catalog prices can be different than online sometimes, and I apologize for that. We do, however, have a price match policy, and if you ever find a discrepancy again, please reach out to us, and we will see if we can honor the catalog prices for you. In the meantime, if you need anything else, please let us know.
Thank you,
Allison
My experience with this staff was excellent! The staff was very knowledgeable & assisted thru out the entire process.! I never had to ask questions because they were already well prepared & knew what to anticipate. Highly recommend this amazing team
I had ordered a part for my husbands mustang for Christmas from another company. That company can't ship till 12/29 I called up American muscle and not only could them ship it the same day they so kindly price matched the other company!
This was our second order from them and will for sure be more in the future! Keep up the great work!
I ordered oil catch can and it was great cause it had coupon but the one thing I didn't like is that you had to click add the coupon button yourself to get the discount which sucks if you think its arealdy applied and you miss out on it, besdies that it was smooth easy process.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cesar, Thank you for sharing your feedback regarding your recent order with AmericanMuscle. We reviewed your order and we apologize for the frustration this caused you. We show on the initial order that you used PayPal to make the payment and unfortunately with PayPal, once we place the order, we are unable to make changes to the address. We also show that there were issues regarding the email address linked to the order that had the store credit issued. We show that you contacted our Customer Service and one of our representatives was able to assist you with completing the sale. We do apologize for this situation. We issued you $30 promotional credit to your account, and that will be good until 3/31/2026 for use on a future purchase. If you have any questions please do not hesitate to contact us.
Thank you,
Amy