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The company enjoys a strong reputation for product quality and customer satisfaction, with many customers praising the ease of online ordering and the timely delivery of blinds. Positive feedback highlights the appealing design and affordability of the products, as well as effective customer service that addresses issues promptly. However, some customers expressed concerns regarding inconsistencies in product details, such as installation instructions and the operation of certain components. Overall, while the company's strengths lie in product reliability and customer support, there is room for improvement in ensuring consistent communication and clarity throughout the purchasing process.
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I ordered shades for two very big windows on Feb 10 of 2010 and today is March 4-not shipped yet. Called the company and they told me that "Bali" is behind the schedule and the order will be shipped on March 12. I called Bali and they told me that my order was on hold by Americanblinds.com until March 2- the day when I checked my order status. But, of course, they charged my credit card on Feb 10. They just use your money until you loose your patience.
Before I got my shades through Blindsgalore.com and it was done and delivered within 7 days. Wanted to save some $$ and switched to Americanblinds.com - don't do this mistake-dont order with Americanblinds.com.
Answer: Not sure on the brick and mortar site but the man I spoke with lives in Texas, my favorite state in the USA, made me feel even better about this place.
Get designer looks, not designer prices. American Blinds has custom blinds and shades from top brands, plus free swatches, shipping and expert design consults.

