AmericanBlindsReviews 889

I placed an order for wallpaper and then found out I would need to leave the state before it was delivered. I contacted the company before it was shipped and asked that it be held until I returned. The CS took an adversarial attitude and told me they would ship it anyway. I said I wanted to cancel the order and they said I had to do it in 24 hours; I had. I filed a claim with Paypal and American Blind's answer was to speed up the shipping. So much for the claim on their website of '100% satisfaction guaranteed'.

Someday I'm going to learn to believe the reviews I see online and avoid companies like this like the plague.

I recently purchased 4 light filtering roller shades and the only issue I had, and it was a minor one, was that I don't remember seeing if the hardware was included with the purchase of the shades. I certainly may have missed it but, it was something I just assumed (and hoped was included, which it was). Again, I probably missed it but, if so, maybe it needs to be more prominently displayed.

I have made multiple, very satisfactory purchases from American Blinds, and I have and will continue to tell friends and family about the company and the great service.

Elena was beyond wonderful, knowledgeable and helpful. The shutters are up and look great and they were every bit the product
She sold them as. She is a real asset to your organization and really knows her stuff. I called the competition while I was looking and asked the man who answered
If their blinds were solid or hollow and the material and the guy was clueless. That was the end of my conversation with them.

In addition, not only was Elena great but when the shutters came they were all numbered in order, packed great. All overall it was a great experience!

Sent: Friday, May 25,2012 03:13 PM
To: Sean Graham, Manager
Subject: RE: Americanblinds.com coupon and a question...

Sean,

There is nothing David or I can think of changing concerning our recent order. We were amazed at how smoothly the ordering process went and how quickly we received the blinds. Our son installed them for us and we are ecstatic at the final results. All we are sorry about is that we did not discover your company when we first moved in and had several windows to cover. This was our last window, but we are not going to forget you should we need to make some changes.

We are in a senior community and our neighbor bought all her blinds from you and was quick to recommend you when I was chatting with her about covering our last window. So very glad she did. Now, we are recommending you highly to any new residents moving in. If they don't listen, it will be their loss. Anytime window dressings come up in the conversation, I am quick to praise your company. Wish I had found you sooner.

It was a pleasure doing business with you.

Always,
David and KItty

I ordered shades for two very big windows on Feb 10 of 2010 and today is March 4-not shipped yet. Called the company and they told me that "Bali" is behind the schedule and the order will be shipped on March 12. I called Bali and they told me that my order was on hold by Americanblinds.com until March 2- the day when I checked my order status. But, of course, they charged my credit card on Feb 10. They just use your money until you loose your patience.
Before I got my shades through Blindsgalore.com and it was done and delivered within 7 days. Wanted to save some $$ and switched to Americanblinds.com - don't do this mistake-dont order with Americanblinds.com.