AmericanBlindsReviews 906

This company is the same as the reviews a complete joke ( every 3 days a 5 star keyworded review). I purchased some fake brick wallpaper from them which when it turned up late was nothing like the description, the wallpaper doesn't even come from them they just act as a reseller and then tell you when you want to return it that they will charge 30% restocking fee. That would mean if you ordered 10 rolls for $300 bucks you will lose $100 plus the original shipping plus the shipping to return ( which has to be signed for so costs more) total in reality will be closer to a 50% loss on your investment.

Ordered two fabric blinds online for our newly finished family room.
Received the confirmation- but size was wrong. Called and reassured and email reconfirmed. Blinds arrived, wrong size. Manufacturer made a mistake and did not correct. American Blinds Customer Service Rep was so thoughtful and put a rush on so I could receive before Thanksgiving. Company arriving, you know. To my delight, they came in 2 days before Thanksgiving and were perfect. Unfortunate mistake, but a totally happy ending.

Sean,

I would like to take a second and let you know that your customer service works like it should. I was having trouble with getting the code in that you have given me for the discount on my next order, and on Saturday I spoke with a Brandon who was as good a customer rep that I have ever spoken with. He tried several different things to help me complete the order but in the end because it was a weekend and his restrictions it couldn't be taken care of, but when I got off the phone I felt like the problem would be resolved and he care and concern were real. On Monday I called and spoke with a lady in customer service and I didn't get her name I am sorry to say, because she was the best. She took care of my order and when I was having problems with getting the order done she took all the information and got me on the road to probably more work than I really want to do but my wife says I will do. And we know who wins those arguments. So if you would thank you customer service team for going above and beyond for me and to let you know whatever you are dong is working.

Thank you again

Sincerely

Floyd Schilstra

So far I'm not impressed. I ordered on line on 09/11 and tried to pay for 2 day shipping but when I clicked on this selection it changed my order to flooring (? I was ordering wallpaper!), so I stuck with standard delivery. I then called on 09/14 to check the status and was on hold for 20+ minutes, I finally decided to enter my number in order for them to call me back in the order my call was received. They called me back over an hour later. I was told that my order had been shipped that Friday (9/13). I thought, "Great!" However on Tuesday (09/17), I received an email that my order was been shipped 09/18 and I would receive a confirmation soon. I emailed back expressing my confusion and concern with this information. I received a return email apologizing but that there was nothing they could do to speed up delivery. So now it's 09/21 and I still have not received an email with a tracking number as I was told I would on 09/17 AND I checked my order status online and it states my order still has not shipped! I'm hoping that is incorrect and my order is on its way since we have rescheduled our contractor. If this information is correct, my rating will drop to 0 stars!

I have purchased shades, actually many shades from American Blinds and have always been satisfied. In this case I ordered a size that was beyond what you normally make 93" by 46" and was told that it would come with one bar and two shades. I found this a little difficult to understand, but when the shades arrived I understood how they were built. WONDERFUL! Not only that but my daughter was able to put them up alone may I add, in minutes and now what use to be an entire wall of dirty, dusty living room drapes is now a beautiful shade that you can't see during the day, and at night gives us the privacy we're looking for. This was a home run as far as I'm concerned!
Michele, New York