AmericanBlindsReviews 889

I'm a single mom, I bought a house, and then I lost my job. We need blinds. First off, I'd like to say that the sales rep. I talked to on the phone was very nice. We spoke many times before I put in my order. In our first phone call, and in every single one after that I explained that I needed 1 in blinds. I had bought 2 in before from a different company and they were too big. I also told him, in every call, that I would like to stay under $500 but would pay more for what I needed. In the last couple of phone calls he kept telling me that they had special 2 in blinds that would work, and would be better, than the 1 in I requested because they had a smaller bracket and were cheaper. Even still, I said I wanted the 1 in. In the last call, he talked me into the 2 in saying they were better. Not knowing anything about blinds, I caved. They got here and would not fit at all! They are way too big! Why wouldn't he just let me get the 1 in I asked for in every phone call!? You can screw half of the bracket with 3/4 in, but the blinds are too heavy for that and rip out of the wood! They were not explained correctly at all. Then I call and want to exchange the blinds for the correct ones I had asked for and I ask them to listen to every call so they knew that I hadn't made a mistake and was not lying about what was said. They agreed. Then I sent the woman an email, explaining in detail all the things that were said and she turns around and reiterated the exact things I said in my email to her as to why she would not fix the issue! What on earth!? Then she says you can use half of the bracket if that's all that will fit, but it's too heavy to stay in the wall! If you only needed half of the bracket, then why in the world are the brackets double the size rather than just the 3/4? Please explain that. Then they want me to buy new blinds for the same deal, but I have not started working yet and cannot afford to start all over and but new blinds when all I asked for were the correct blinds. I didn't even ask for a refund. Just send the right blinds.

Ordered over $800 worth of blinds for my home and they are all too narrow. They take too much off the measurements. When approaching the company they recommended I buy them again and add width to each window measurement. This is a terrible way to do business. The industry standard is 1/4 inch off measurements provided, they take 1/2 inch. If you are buying them for insulation and/or light blocking don't waste your money! I will never buy from them again, nor will I recommend them to any of my MANY friends!

Original order in May arrived in June. 8 of 10 blinds to narrow for the windows. Fix: Reorder at BOGO. Donate original blinds to whatever. Not a problem since we OWN THEM. After one month of expedited and TWO shipping updates. We are notified the reorder doesnt exist because the blinds are no longer available for purchase. When asked how the were supposed to be shipping "tomorrow " for two consecutive weeks, silence and an apology. When contacted about a new replacement order we were expected to pay any difference for the house brand when we ordered name brand. When asked about compensation..."will call" you tomorrow". No call, but the day after we get an email refunding our money for only the replacement order in 5 to 7 days. 3 months, two separate orders, TWO PAYMENTS, we have 7 useless blinds and a refund in a week. Customer Service was pathetic. Do not bother wasting your time with American Blinds.

I have purchased roman shades from American Blinds before and loved them. The inside window mount required screwing in two brackets, then the shade snapped into place. Not anymore! The new version of these shades has two holes drilled into the head board and one is supposed to screw the shade directly into the window frame. Are you kidding me! It's impossible to hold up the whole shade and at the same time try to screw it in. One must pay more for installation. And to top it off, the shades are cheaply made. I would recommend avoiding this company. They have really gone down hill.

This used to be a good company. I purchased multiple window coverings here over the years and was always pleased by the quality and customer service. So when I needed to replace some old blinds, I did not hesitate to order them from American Blinds. What a mistake! The sent the order without the hardware needed to install the blinds. After weeks of emails and phone calls, they finally sent the hardware. Then we put up the blinds only to realize that the wand and cords were much too short for the length of the blinds. In the past this would have been covered by their product guarantee. But now the "guarantee" only lasts for 30 days, the time of which has now transpired, due to the company's lack of response regarding the missing brackets. While confirming today that I did not miss an option to order longer cords, I notice this product is now deeply discounted. There's a reason for this. Avoid at all costs.

30 years got my first set of patio door blinds. Then 7 foot wide for my living room followed by verticals for dining room also. Afer that 2 sets for my mom's bedrooms. When I decided to replace my family room used the measurements from the 20 year old invoice. Of course then way short and even after moving the brackets down wanted to charge me 80% of my cost for longer vanes. 18 months later two wouldn't rotate. First rail under warranty and they woudb't even open and close. Got a new replacement now and at least functional. But still really light weight and vanes still not even. So I'd recommended just buying from you local chain. Would seem in the past 5 or more years the quality of American Blinds has seriously deteriorated. Even the thickness and sturdiness of the vanes about 50% of what they were previously.

Records are only kept 10 years. This company cannot tell me the name of the company that manufactured my shades as they were purchased too long ago. So 2 out of 10 have broken and now cannot be repaired. Will have to replace all 10 at great expsense when 8 others are in perfect shade and working condition, no manufacturers name except American is listed which is who I purchased from and who represents many companies. No record to find out who the manufacturer was as old info is deleted from their files. Bad customer service. Those 10 shades were only in one room. Many more were ordered at the time. Would never use company again.