AmericanBlindsReviews 906

American Blinds offered no support for alterations due to incorrect sizing even though their FAQ page notes the following:

"What if I measure incorrectly?

Unsure about measuring? No worries! When you carefully follow our step-by-step How to Measure Guide or have your windows professionally measured, we are confident your blinds will fit. For added confidence, we offer FREE assistance from one of our expert design consultants, who will provide extra help if you are concerned. Simply call *******016 or use our live chat and someone will walk you through the process.

If you do happen to make a mistake in measuring, please contact us within 30 calendar days so that we can help you get the perfect fit. Depending on the type of error, we will assist you in returning the product to the factory for alteration or we can offer to remake it for you at a discounted price."

We were offered a 20% discount to remake, which was not better versus just reordering and getting 50% off for Presidents Day (which is the route we chose).

We received a small credit in addition.

That being said, the heat seam at the bottom of one of the blinds has already failed. Not happy.

I have been using American blinds for my last 4 homes and have been happy with the service and quality. This last purchase is for an appartment that's a new build so I haven't installed them yet.

I have ordered 14 blinds all together in the past 2 years and this past order I had ordered two different blinds. The one blind that was sent was smaller than what I had purchased after following all the correct steps in Order to measure. Mind you this isn't my first time measuring for these blinds. I called customer service because things happen. I talked with Felicia who was completely rude and decided to have an attitude with me after explaining the situation. You have lost all business from our family and homes to come. Huge lost. Sad that a customer service representative is making your company look bad.

My first shopping experience and it was Very easy to order and beautiful options

I have ordered cellular shade and wood blinds from American Blinds for years, for two different homes. I recommend them to friends who need blinds or shades because they are fast, have great pricing and good customer service. That was proven again with my latest order. Thrugh no fault of AB, I was SO unhappy with my Levelor cellular shades! Because of an unexpected surgery right before my shades were delivered, I couldn't install them right away and so I was outside the 30 day return policy when I discovered the problem with the product. But, instead of just telling me I was out of luck, AB's customer servvice came up with a terrific solution. And I was able to handle the whole thing via their chat function. So, I continue to be a very satsfied customer. Now I'm off to AB to purchase wooden blinds for the kitchen!

I have accidentally ordered wrong blinds width and asked for the same promotion to be honored while ordering 3 more. I am glad to report that customer service was able to resolve this issue

Pull cord failed shortly after purchase. 4, two foot wide by 6 foot tall blinds were ordered at just under $600! Company did not honor their posted satisfaction guarantee (shown below). Spend your money somewhere else. I was told to sell the blinds to someone else? How is that a useful suggestion? Called for help twice (they are not able to take emails because there is too much volume... there's a clue), clerks were distant and un-helpful. What modern company can't have an email interface... one that wants nothing in writing perhaps.

I did not see a shipping address until after the ordered but I called and sales quickly resolved the issue and sent me a confirmation.

Orders came promptly, were of consistent quality, accurately cut to match my windows

Very easy to follow ordering process and excellent quality and value

I received exactly what I wanted -- a high-quality honeycomb shade. Delivery was fast. And the price was great!

Price and selection all good - Delivery was weeks faster than quoted.

Great product with very fast production and delivery! It was initially very confusing when nondiscounted price came up when I was trying to place my order, and I actually exited the site without ordering the first time around. However, I was able to eventually able to get it sorted out.

Easy to order but the quality isn't the greatest. Product is cheap but it was very easy to install

Website was easy to follow. Only concern was the name of the cellular shade I ordered did not show up in the cart, ie single or double or blackout.
I ended up calling customer service to make sure I ordered what I had intended.

We ordered 2 outdoor blinds for our patio. Using the American Blinds website information regarding sizing, they indicated the blind width did not include the necessary width for each of the 2 brackets on each blind. I specified I wanted a 48" blind, assuming the brackets would be outside that width. What they sent was 2 blinds that are only 44 inches wide. When I called about the wrong sizing, of course I was told the satisfaction guarantee does not apply to sizing. Do NOT buy from this company, or at least give them a call, and hopefully they can clearly explain their sizing.

Very good. Easy to navigate, blinds and options easy to follow

Easy to use website. When I received the order it was missing one of the continuous loop cords. Called customer service, they immediately sent out a loop and a link video for installation and they were very apologetic. I have done business with them over the years and have been very satisfied.

The employee (whose name unfortunately I cannot recall) was
Perfect. Patient, professional, and prudent in assisting me with the order. Thank you!

All good matched other ones in the room. Easy to install, work great!