AmazonReviews 11,108

Converting other gift cards from Amazon to Google for my needs, this is an interesting site I thank Amazon.

I love shopping on Amazon! They have such a wide variety of products and affordable prices. Free shipping with amazon prime is also really handy!

This is by far my favorite site to shop on! All in one, great prices and such good service! I almost never didnt like what i got and even if i didnt the returns are so easy! Shipping is also amazing! Basically in short: I LOVE AMAZON

Amazon has been around for a while and I've been a long time subscriber of Amazon Prime. Recently, I've noticed more Third-Party seller which are honestly crap.

Those third party seller makes it feel like i cant trust amazon anymore. Whenver I purchase anything now, I make sure its sold and shipped by Amazon. No need to deal with those third party which makes returning junk hard.

However, as much as the third party is absolute garbage, I can reliably rely on the support team to resolve any issue I have. I've been refunded when the third party has rejected the refund. Amazon Customer support is top notch with making sure that the customer is fairly treated.

What Amazon has done to me and my grandson is disgusting. My grandson asked me for something for Christmas. I immediately went to Amazon to purchase it. Being 65 it's better I buy online then visit stores during Covid19. I received emails from Amazon 1.) on Dec 1st, order confirmation. 2.) on Dec 7th, my item has shipped and I should expect it by Dec 8th. After a few days waiting for item to arrive I started contacting Amazon. From one customer service (CS) rep to another rep, then supposedly one cs team leader to another cs team leader, I got the same answer they don't know what happened to my grandson's Christmas gift. They kept telling me that they can no longer give me my item I payed for and was told I would receive it proof of emails received by Amazon. I tried all over the web to find Amazon's Executive contact information. I called the executive office's where they would not give me any executive to talk to about my problem. I sent emails to a few executives but no answer as of yet, jeff at amazon being one of them. The only thing I can see is that when I purchased my item on Dec 1st it was selling for $129.99, now it up to $400.00. They must have seized my item to make more money selling it to someone else. How much more money does Jeff Bezos and Amazon want to make? So beware when Amazon screws you no one will help you.

My last 3 deliveries were either missing half of my order or I just received someone else's groceries. What irritates me to no end is Amazon's customer service! All they will do is issue a refund (which takes 3-5 buiness days) and blurt out the same old, "this won't happen again". There's no way to complain to the local warehouse or even the driver. So this crap keeps happening over and over. I'm done! How they keep screwing up this badly is beyond me.

TWO BAD EXPERIENCES IN ONE WEEK FIRST A RETURN WAS RECEIVED BY AMAZON BUT THEY DID NOT CREDIT MY ACCOUNT AND IT TOOK A LOT OF MY TIME TO GET SOMETHING STARTED AND NOW THEY WANT A TWO WEEK DELAY TO DO THE CREDIT NOT THEIR PUBLISHED POLICY 7 DAYS IS THEIR POLICY AND AN ORDER THAT CAME TODAY WAS FOR 10 SHEETS OF FOAM BUT ONLY ONE IN THE BOX AND IT WAS DAMAGED SO NOW I HAVE TO GO TO UPS. WHO CHECKS THESE ORDERS? BOZO SUCKS BUT HE SPELLS HIS NAME DIFFERENTLY.

I keep Prime for the music (although the music app is very glitchy, but the access to music is why I keep it) and video streaming, but the shipping included is horrible. Now that they've switched from USPS and UPS to 'Amazon Logistics' I've had many orders (mostly food which I need the most!) get delivered to the wrong address and subsequently go missing (so probably were stolen). The only way customer service deals with these problems when I bring to their attention is issue refunds. I was buying food from Amazon exclusively due to the pandemic but they seem unable to deliver successfully anymore. I think it's absolutely unacceptable! In fact the last 3 food orders I placed with Amazon (prime pantry, Whole Foods) were misdelivered and then lost or stolen. My apartment address is not difficult to access or confusing; other shipping entities have had no issues with it in the 10 years I've lived here - only Amazon.