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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Best EVER
March 11, 2021

It is just so easy to find what you are always looking for and sometimes you can even find it up to 75% off what you would in the normal store.

Date of experience: March 11, 2021
India
7 reviews
0 helpful votes
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Nice products and great discounts. I always prefer amazon over any online shopping website. Always got desired products at one click. Great service provided by them.

Date of experience: March 10, 2021
California
1 review
0 helpful votes
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I purchased some Wild Blue Unakaba (labeled as crunchyroll brown rice on the receipt) sushi, and after eating for pieces, I discovered grey mold on every piece just above the rice. On the meat, on the avocado, all over it. Make sure you check every angle of your box before buying it.

Date of experience: March 9, 2021
Florida
2 reviews
1 helpful vote
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From great shopping to s**thole!

27 minutes and counting on hold to resolve an issue that shouldn't take more than 5. As an Amazon Prime member I always try to choose no rush shipping so I can accumulate credits for renting movies on Prime. My balance went from $6.00 to $0 in a week when I never rented anything. Well it's 33 minutes and counting and still on hold without resolution.

Date of experience: March 9, 2021
Iowa
2 reviews
1 helpful vote
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Wish they'd have never opened an Amazon delivery in my area. Worst service ever takes up to 2 weeks going out on the truck before I ever get my packages. Amazon customer service is non-existent. Wish I could go back to UPS. We're spending up to $400 at Amazon a month we are now spending about $40 to $50.

Date of experience: March 6, 2021
Mexico
1 review
0 helpful votes
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Buena
March 6, 2021

Es una empesa comfiable en venta de productos personalmente en las ocaiones que yo e adquirido productos e qudado satisfecho al 100%

Date of experience: March 5, 2021
Illinois
1 review
0 helpful votes
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Money Is Good.
March 5, 2021

I love inbox dollar and working for Google it's been the best of my work life. I don't think I ever wanna retire.

Date of experience: March 5, 2021
India
1 review
0 helpful votes
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The best
March 4, 2021

Never ever had anything bad to say about amazon. It is remarkable to be able to run a business during a pandemic.

Date of experience: March 4, 2021
Florida
2 reviews
0 helpful votes
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Favorable Review
March 4, 2021

Gave some to my dog and true to your statements he licked it off my hand. He rarely ever licks anything from my fingers.

Date of experience: March 4, 2021
Virginia
1 review
0 helpful votes
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Amazon Fresh in Woodland Hills is a very nicely laid out store, I found that the prices in store compared to purchasing online are slightly better.
Thanks Amazon!

Date of experience: March 4, 2021
Massachusetts
1 review
19 helpful votes
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Your frozen foods will not be frozen
March 2, 2021

Amazon fresh is a super convenient way to get groceries delivered but that convenience comes at a cost to food safety. It's fine for dry items but bread doesn't always fare so well. However the delivery model is broken. The drivers are taking a large number of households at once and so if you are unlucky to be near the end of the delivery line, your food is no longer frozen. Skip any frozen or temperature sensitive foods.
Luckily amazon is good about refunds but comes at a huge cost of food waste.

Date of experience: March 2, 2021
India
1 review
0 helpful votes
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This is really worst experience I received from amazon. They have suddenly cancelled my order after 7-8 days. This is really unexpected things from top online shopping company amzon. Don't buy anything from amzon.

Local Vocal Zone Multi Purpose Laptop Table

Date of experience: February 26, 2021
Texas
1 review
0 helpful votes
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Check out amazon
February 26, 2021

Amazon is convient awesome with fast shipment. Amazon prime has affordable yearly and free shipping.

Date of experience: February 26, 2021
Illinois
3 reviews
1 helpful vote
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Major Disappointment
February 26, 2021

Wilted vegetables, smelly fish, two day old steak, deli scales always inoperable, empty shelves, disinterested staff, overpriced. Started with lots of glitz and hoopla and a free can of water and has rapidly gone downhill since. Whole Foods, Mariano's, Pete's Market, County Fair? Too many other options.

"ALL THAT GLITTERS IS NOT GOLD"!

Date of experience: February 25, 2021
Mississippi
1 review
0 helpful votes
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THEY COULDNT CARE LESS...
February 25, 2021

LET ME START BY SAYING AMAZON HAS AMAZING PRODUCTS AND I AM A PRIME MEMBER AND LOYAL CUSTOMER. BUT DURING THE RECENT WINTER STORM UPS ATTEMPTED TO DELIVER ONE OF MY AMAZON PACKAGES BUT THE ROADS WERE TO BAD SO THEY SENT IT BACK TO AMAZON (A GIFT J ORDERED FOR MY MOM) SO AS USUAL I CONTACTED AMAZON TO LET THEM KNOW WHAT UPS SAID THAT I DIDNT GET MY PACKAGE. THEY THEN HAD TO DO A 3 DAY INSPECTION WHICH IS EXPECTED. IM NOT SURE HOW THOROUGH THEIR INSPECTION WAS BUT I DO KNOW THAT THEY NEGLECTED TO CALL UPS (THEIR SELECTED CARRIER) TO SEE WHERE MY PACKAGE WAS AND THEN DENIED MY REFUND. SO WHEN I ASKED FOR THE SUPERVISOR THEY DECIDED THAT THEY WOULD IN FACT CONTACT UPS BUT I STILL HAD TO WAIT ANOTHER WEEK FOR ANOTHER INVESTIGATION AND THERE WAS NOTHING ELSE TO MAJOR COMPANY COULD DO FOR ME... SMH SOME COMPANY
AMAZING PRODUCTS HORRIBLE CUSTOMER SERVICE

Date of experience: February 25, 2021
GB
4 reviews
2 helpful votes
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I was skeptical but once I received the products I was happy with their conditions. I ordered 2 books a new and old one.

Date of experience: February 24, 2021
Virginia
1 review
0 helpful votes
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Such a joy to use,
February 23, 2021

I have only used propane in order to avoid any bad fuel problems. Works like a dream. Slide the switch to "propane", choke, and pull one time. Started right up.

Date of experience: February 22, 2021
Maryland
1 review
3 helpful votes
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I had to order a few things in advance of a storm. Fresh, though often unreliable, had delivery times available so I made sure not to order anything that required refrigeration. When he arrived, I was outside to let the driver in. He yelled at me immediately and asked if there was an elevator, when I said no, he refused to deliver or even drop my food. My condo was, "too far from the parking lot"... all 100 feet. He said he doesn't do stairs. I offered to carry the groceries as well. He walked away and said he was rejecting my delivery. Customer service was no help. I could rebook for the middle of a snow/ice storm in two days or cancel.

No way would I have someone try to deliver during a dangerous storm. Fresh didn't care. Not about me or the person they'd be sending out in terrible weather.

Date of experience: February 17, 2021
New Jersey
2 reviews
0 helpful votes
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Amazing products
February 17, 2021

Amazing household products. I must say the website is easy to navigate and I am a fan of their lightning deala

Date of experience: February 16, 2021
Texas
1 review
26 helpful votes
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Completely Unreliable
February 14, 2021

The first time I ever used them was about 9 months ago. The food that came was just left at my front doorstep all over the place. Bread was smashed, bananas nearly rotten, and containers crushed. Given the weather, I decided to give them another try. This time my order was cancelled 6 hours before delivery. When cancelled, they didn't even give an explanation as to why it was cancelled. Amazon just needs to close up this portion of their shop.

Date of experience: February 14, 2021