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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Italy
2 reviews
0 helpful votes
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Amazon
April 12, 2021

موقع خاص ببيع جميع النتجات من ملابس و منتجات تجميل و الكثير من المنتجات الأخرى. كما يمكنك العهل من خلاله

Date of experience: April 12, 2021
Utah
4 reviews
3 helpful votes
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Reliable
April 12, 2021

They screw up time to time but seem to always fix the problem, returns are easy and prices are decent. Still gotta watch out for the China junk though.

Date of experience: April 11, 2021
New York
1 review
0 helpful votes
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Love the book
April 10, 2021

So interesting and it teach children how to behavior, talk to leads. Thank for the book it really teachable.

Date of experience: April 9, 2021
India
1 review
0 helpful votes
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Thank beautiful product i will be buying And So happy Sale is Brand Quality Super And Quality product

Date of experience: April 9, 2021
India
3 reviews
0 helpful votes
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Affodable
April 4, 2021

This site seems very good for Indians and all the service given by Amazon are prefectly done I will this will change human taste in corena time again thankyou

Date of experience: April 4, 2021
California
2 reviews
2 helpful votes
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I got goStrap cellphone strap from amazon, sometimes the finger holder doesn't give needed grip while holding the phone. But for the price it okayish and don't expect too much.

Date of experience: March 30, 2021
AE
1 review
0 helpful votes
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Good
March 28, 2021

انه جيد انصح به كثيرا عتيتتتستتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتتت

Date of experience: March 28, 2021
NL
1 review
0 helpful votes
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Extended Deliver Days
March 26, 2021

I order Apple AirPods a month ago and the delivery time was 15 days but the order never reached my location, neither the customer support is responding.

Date of experience: March 25, 2021
Maryland
2 reviews
3 helpful votes
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Tell me who you go with I tell you what your worth is... Same is true with almost all areas of businesses... Amazon is a Giant, doing more to most of us and yet on Better Business Bureau (BBB) Website, rated 1.2/5. Because Amazon is allowing Synchrony bank payment (HATED BY MOST) to be used as default Store prime card, whereas Synchrony is rated on BBB site 1.06/5... Now the Giant Amazon is "MISTAKENLY" guilty by association to the most predatory payment system online...

I Wish I would never see Synchrony screwing people's credit score, but I do wish LONG LIFE TO AMAZON...

I you agree which I bet most of us do, please REPOST, RE-TWEET as well as on Facebook... The only way to draw Amazon attention on the Fact!

Date of experience: March 25, 2021
Pakistan
1 review
0 helpful votes
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I paid so much for my order and I was guaranteed that I would receive it on time but to my surprise, It was never delivered to me. I was notified 10 days later that it will be late due to mismanagement caused by pandemic. The truth is, they all just like to blame a virus for their own shortcomings. I want a refund!

Date of experience: March 25, 2021
Utah
2 reviews
6 helpful votes
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I use Amazon.com all the time, and I love it. Very few times have my products never come, that being said they were by individual sellers, that didn't have that good of reviews anyway. The shipping is super fast, always coming a day or two after I order it. Amazon.com's customer service is good, and they are pretty helpful. Even through the pandemic, I still got things on time, and items are constantly being restocked. The review's are accurate on their products, and all the products that I have personally ordered have been high quality. Keep up the good work Amazon!

Date of experience: March 24, 2021
Pakistan
1 review
0 helpful votes
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Fast and quick service. Easy transaction method, arrived sooner than expected. Thank you very much! I love the product and its quality.

Date of experience: March 23, 2021
Nevada
2 reviews
3 helpful votes
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Prime costs $119 per year so you have to make sure you get your moneys worth. If you're not going to use it very much then it's not worth it. I live in an area where we used to have to drive long distances to get everything. People used to take a whole day of their weekend to do their shopping. A lot of time and a lot of money. So it has really changed our lives. BUT if you do prime you can't get sucked in to just browsing. If you don't know the brand you want do your hunting online, then go to Amazon and search for exactly what you want. When Amazon started it did not have so many products, and a lot of the products are now just junk. You absolutely must learn how to use the website! Spend some time and learn what they have. Don't immediately get sucked in to paying for extras, like their reading app, or movies, or music. Will you really use what they are offering, or does it just sound good. They recently got rid of one of the cheaper ways to buy food called "Pantry" and I used it a little but not that much, it did not have a lot of items that I use. Most of their cheapest stuff is on par with Kmart, so I don't want it. I want good deals on good stuff and that is just harder to find.
What I don't like is Bezos and the things that you hear about how they treat their employees. So I would prefer that they were a more socially responsible company, and environmentally responsible.

Date of experience: March 22, 2021
Ohio
1 review
0 helpful votes
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Zero Stars is what they deserve. Period.
March 21, 2021

I am disabled. I ordered groceries from Amazon Fresh 4 different times, and they were never delivered. They have the worst Delivery Drivers, who don't follow instructions, because I left my apartment intercom number and my phone number in the driver instructions section.

I called Amazon Fresh to make a complaint the first time, and tried to trust them to deliver properly after that, to no avail. Same thing has happened 3 more times. Amazon Fresh Delivery service is NOT RELIABLE. Period.

Amazon Fresh has forces me to shop at Walmart, because they take EBT too now, so Amazon Fresh is not the only food delivery service that accepts EBT.

I am telling everyone I know who shops with Amazon Fresh, to switch to Walmart, because it appears Amazon has so many customers, that customer service isn't really important. That sucks. Amazon's clearly illiterate or non- caring drivers suck. Amazon Fresh sucks.

Date of experience: March 21, 2021
MD
2 reviews
4 helpful votes
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Read reviews
March 20, 2021

I have been a customer for two years. I received every product on time and also in good condition. Discounts are also good. Compare sellers wisely and read reviews and also be prudent about the products you choose from the list and you'll be satisfied.

Date of experience: March 20, 2021
New York
1 review
0 helpful votes
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I got notified that my delivery arrived, the postman normally leaves it at my door but Amazon Fresh seems to use a different form of delivery than Amazon Prime. Costs $10 extra to pay a random driver to leave broken wet boxes in front of your building and calling customer service to report the driver I was told that they cannot contact a driver after the delivery is finished. I got my refund but the service was such a disaster I have to let it be known, DO NOT USE AMAZON FRESH, THEY DO NOT HAVE ANY STANDARDS FOR THE DRIVERS THEY HIRE. THEY WILL LEAVE YOUR ORDER OUT IN THE RAIN TO BE STOLEN.

Date of experience: March 18, 2021
Illinois
3 reviews
14 helpful votes
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My wife and I love hazelnuts, and from time to time, she would buy a four-pound bag under the brand name " We Got Nuts " on the Amazon website. The last bag she received was a big surprise. All nuts tasted stale, and many were bitter, rotten, or covered with mold. She wrote to Amazon asking to send them back, and Amazon refused to accept them. After that, she wrote a review describing the poor quality of the product. Unfortunately, Amazon declined to post her review, saying that it was misleading.

Date of experience: March 17, 2021
Pakistan
3 reviews
3 helpful votes
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Awesome
March 17, 2021

I purchased my tissot watch using the service and i received my packet in a shorter period of time. Great service and timely delivery process.

Date of experience: March 17, 2021
Illinois
2 reviews
0 helpful votes
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Amazon is the Best
March 16, 2021

Amazon.com is a fantastic website where you can find just about anything for which you are looking. I think it is great that InboxDollars includes amazon.com as a way to cash out the dollars you earn there!

Date of experience: March 16, 2021
GB
3 reviews
1 helpful vote
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Amazing delivery!
March 11, 2021

Amazon never fails to amaze with its incredible delivery service! Just ordered a couple of books for the kids last night and they arrived by 10am!
Paying for Prime is well worth the money, one annual payment gives access to free delivery on prime products (millions of them) together with a tv package to rival Netflix.
I couldn't do without it!

Date of experience: March 11, 2021