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AmazonReviews 11,105

2.6

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,740
value
1,628
shipping
1,622
returns
1,421
quality
1,538

We monitor reviews for authenticity

Wisconsin
2 reviews
5 helpful votes
Follow Gremy S.
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What I love about this site is that the books that I have bought have been at a great price. Also the book sellers are REQUIRED to accept returns and issue REFUNDS. Amazon realizes that something bought off the internet can be vastly different in person and gladly accepts returns.

Date of experience: September 12, 2010
Canada
2 reviews
2 helpful votes
Follow Stacy M.
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One click shopping what more can you ask for! Purchased all my Christmast gifts last year from Amazon and i will be doing the same this year. LOVE AMAZON!

Date of experience: September 11, 2010
GB
2 reviews
1 helpful vote
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I have had Amazon for at least several months but was a bit disappointed this time. I ordered an item worth £45 and a fashion book worth £7. I was offered a one-off free next day delivery for the book as a trial of some promotion and ended up paying about £2 more for the book and £11 for the 45 item. Just becarefull always even for a good trusted site.

Date of experience: September 11, 2010
Tennessee
3 reviews
5 helpful votes
Follow Rene K.
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Great deals on books
September 5, 2010

Great deals on books. Haven't bought much else. No problems on my end. They provide what they say they will if you pay them what you say you will. That is how it is supposed to work!

Date of experience: September 5, 2010
Pennsylvania
3 reviews
12 helpful votes
Follow Merle L.
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Amazon has it or you don't need it. They ship fast. Offer good products at good prices ship, packed well and are reliable and have kept me totally satisfied for several years.

Date of experience: August 31, 2010
New York
6 reviews
16 helpful votes
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They are really good
August 26, 2010

They are really good. I like the way they ship and make it easy for you. The site is getting quite cumbersome lately. It's like they are over doing it a bit.

Date of experience: August 26, 2010
Arkansas
1 review
1 helpful vote
Follow John d.
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Amazon.com is one of the best sites I have ever dealt with. I joined the amazon prime membership that gives you among other things free 2 day shipping and over night shipping for about 3 dollars more. Today I found their student program that allows you to signup via your school email and gives you a free year of amazon prime, while I was looking for a link or help to ask if I could combine my two accounts or cancel my old prime accout, I notced an email that was from amazon stateing they had already done this and ontop of that they refunded me for the remainder of the year on my original prime account wich is 79 a year well worth it if you buy a lot for the shipping benifits alone. The refund for fo 76 dollars. Combined with their great products and stuff like this amazon is one of the greates sites on the web today. I just want you to know that i am not getting any compinsation for this review.

Date of experience: August 23, 2010
North Carolina
13 reviews
88 helpful votes
Follow Matthew T.
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Amazon is a website for the masses. It allows for people to buy just about anything and everything. I have used the site to purchase numerous items and have yet to be disappointed. The website itself is simple enough for the most unintelligent person to navigate it. While offering a broad range of offerings to the table. Amazon in my eyes outshines any other site that rivals it because of it's ability to help people sell their stuff in stores within amazon. The checkout process is quick and painless and the shipping process is above average for a website of it's size with super saver shipping to allow for the customer to save on shipping. The one thing I like the most is the ability to buy used over new stuff to save money and if the item is not what you wanted you can return it with out hassle. I give Amazon 4 stars for being one of the leading websites for the shopper in all of us.

Date of experience: August 18, 2010
Texas
18 reviews
62 helpful votes
Follow Joel H.
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Amazon.com can be a great place to shop for a wide variety of products. Their inventory is rooted from a vast number of suppliers and probably more often than not you're actually dealing with them more-so with amazon being a middle-man.

At least, it seems that way to me.

And so, Amazon.com can be a great place to buy things -- even toys. However, the prices for such items can be a bit on the high-end depending on the product. Prices can vary from "new" or even "used".

Where toys are concerned, the prices can be ludicrous depending on when it was issued. Toys that were issued yester-year may be on the limited-side and will have their prices inflated.

Sometimes you can surf through the various vendors that a particular product is catered from, sifting through their prices. Something to be mindful of is that one vendor may appear to be cheaper, but their shipping is higher.

Like ebay, you want to check on the feedback of the seller. Believe of not, even they can disappoint at times. It's rare, but I've had it happen. Sometimes similar looking products can be mixed up and that whole bag. It's not something to be worried about, but aware of what you're prodding at.

So, if you're wishing to acquire that particular item or get a price feel for something, amazon.com can be a good place to scope out along with your other web surfing 'ventures.

Date of experience: August 17, 2010
1 review
2 helpful votes
Follow Leo B.
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I know unlocked phones are somewhat of a debatable subject but lets just say I really needed one for work and for a few projects. I tried 2 sites before I found this one and both turned out to be garbage I could not get to work. Got an unlocked blackberry from this store and it works like a charm. I think if you needed just a regular phone you could just buy from a local store but this place sells the phones unlocked as they were meant to be.

Date of experience: August 16, 2010
TW
33 reviews
235 helpful votes
Follow Chuck C.
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I have probably order over 50 times from amazon in the last 10 years and have never had any problems with any orders. Never been shipped any wrong items (once was shipped the same item twice for a single order which customer service told me not to worry about it) and orders always arrive in a timely fashion. Don't be scared about the delivery time frame for items with their super saver free shipping option -- it usually arrives before they say. Only opt for the overnight / 2nd day shipping options if you absolutely need to have the item in hand by a certain date.

Be aware that if you buy items from amazon stores / sellers, those items won't qualify for free shipping, although the shipping is usually quite reasonable. With amazon sellers, the items can come a little slower, so if possible I usually opt to get items from amazon themselves.

Date of experience: July 30, 2010
New York
2 reviews
2 helpful votes
Follow arianna w.
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I buy just about everything for my entertainment... somethings i've bought were as cheap as 1 cent... i don't think i've ever spent more then 30 dollars on one item there before...

Date of experience: July 28, 2010
California
2 reviews
2 helpful votes
Follow Mini M.
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I have shopped at Amazon since I can remember online shopping at all. I've always had good experiences, the customer service is good, though difficult to speak with on the phone (they try to avoid phone customer service).
Shipping is often free, though there are sellers on there that charge extra for shipping... it depends on the product.
Recently I noticed that return shipping is being charged, if you just "didn't like it"... if it is in any way their mistake, they pay for return shipping.
Not bad!

Date of experience: July 28, 2010
Texas
5 reviews
11 helpful votes
Follow Bobb G.
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Have bought many an item from Amazon, they always have had great service and top notch sellers!

Date of experience: July 28, 2010
New York
10 reviews
35 helpful votes
Follow Anais N.
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Amazon is a great place to find just about everything, I also use it a lot to do price comparisons... very helpful :)

Date of experience: July 22, 2010
New York
2 reviews
11 helpful votes
Follow Piper B.
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I have been using/shopping at Amazon.com for several years. I LOVE it! I almost always go to Amazon first when looking for books or music. Their prices and shipping times are amazing!

Date of experience: July 22, 2010
California
6 reviews
27 helpful votes
Follow Ed V.
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Always spot-on
July 17, 2010

Always spot-on. They have sooo much to offer, and much with free shipping. Extremely fast shipping as items come from a warehouse close to you. No sales tax in CA, either. :)

Date of experience: July 17, 2010
Indiana
2 reviews
8 helpful votes
Follow ANGELA N.
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I have never had a problem with amazon.com, they are amazing and actually ship things when they say they are going to.

Date of experience: July 16, 2010
Maryland
5 reviews
16 helpful votes
Follow Ben H.
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Who doesn't love Amazon.com? They have almost every product on the entire earth and ship very fast. The business intelligence feature of the site provides you with additional products you may be interested in or what other people have purchased.

I bought a digital video camera and paired it with the perfect tripod for cheap! I read online that the Amazon.com profit margin is somewhere between 1.5 - 3% on each item that they sell. This is how they are able to offer such low prices on everything.

Big time amazon fan and a prime member. Highly recommend the site to purchase almost anything you need.

Date of experience: July 16, 2010
California
2 reviews
3 helpful votes
Follow Chelsea H.
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You can find some really good, legal finds for entertainment dvds on Amazon. Buying used is sometimes a great option that can save you a ton of dough. At least it is legal, reliable and easy to find!

Date of experience: July 12, 2010