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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Pennsylvania
4 reviews
3 helpful votes
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I love Amazon.com
December 4, 2010

I love Amazon.com. They offer excellent promotions. I always compare prices, so I don't just buy from Amazon because they offer free shipping. I have liked the fact that they offer excellent products and the fast free shipping is a bonus. I also like the fact I can read reviews of products. I repeat, I always compare prices.

Date of experience: December 4, 2010
North Carolina
9 reviews
30 helpful votes
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I have used Amazon.com for several years with no problems. I always order from highly rated users and I always read the reviews. Many times I can order an item and can have it delivered for free. It's come in handy for homeschooling books and supplies. I trust Amazon.com when I buy online.

Date of experience: November 26, 2010
California
5 reviews
18 helpful votes
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Love this site
November 21, 2010

Love this site. Ordered many things from this site. You can read reviews about this site and their products. There are many places within amazon to buy things,( i mean you can choose from who u buy that item and some prices may be cheap or expensive) excellent site to buy things from, pretty much anything

Date of experience: November 20, 2010
Pennsylvania
4 reviews
6 helpful votes
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I have bought goods from Amazon for some 5 years and in several different countries and I have always found there to be very good service. You can read reviews on products and on different suppliers and there is usually a very good range of products with good value prices. Make sure you take the delivery cost into account when choosing a product.

Date of experience: November 20, 2010
Texas
3 reviews
3 helpful votes
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I've shopped from here several times and each time has been a good experience. I can track my orders and they've all been on time. My products have all been exactly what I've ordered. I will be using them again.!

Date of experience: November 15, 2010
Mississippi
3 reviews
8 helpful votes
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I usually have a pretty good experience with Amazon. Every now and again they are unable to fulfill an item in my order, but thankfully that doesn't happen too often. On the other hand, they have never gotten my order wrong and my stuff is usually sent in a timely manner. I have never had to contact customer service. I am well pleased and will continue to order from Amazon.

Date of experience: November 9, 2010
Wisconsin
2 reviews
5 helpful votes
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One of the websites AMAZON advertised cheated me out of $105. AMAZON not only didn't care, but didn't want to collect any info about this co. So, this company can continue to rip off an untold number of customers and AMAZON will continue to let them advertise on their site.

Date of experience: October 27, 2010
California
9 reviews
17 helpful votes
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I adore Amazon
October 25, 2010

I adore Amazon. From 1 click shopping, to the extensive reviews of sellers, to the competitive pricing- it's hard not to do all my online shopping here.

I've had great experiences with Amazon, and when one of their sellers did not come through on a product for me, Amazon was extremely helpful.

Date of experience: October 25, 2010
Oregon
1 review
1 helpful vote
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RUN LIKE HELL FROM THIS VENDOR!
I saw the bad reviews, but the Canon SX210 seemed like an awesome deal. Never got the camera, all of the run-arounds like you've read from the other customers. The refused to refund my money and stated that I would have to get my money back from the credit card company. That sometimes takes weeks and I was only trying to get a camera to go on vacation and didn't have much time. Luckily, paypal got my hard-earned money back and I was able to purchase the camera elsewhere from a reputable, authorized Canon dealer... STAY AWAY FROM PRIMO!

Date of experience: October 22, 2010
California
1 review
3 helpful votes
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I've been shopping on Amazon for 5 years now. Only a couple of sales went badly, but on both occasions, Amazon stepped in themselves, and made them right. Great, prompt customer service. I am very leary of shopping sites, but Amazon is the best.

Date of experience: October 22, 2010
Virginia
6 reviews
8 helpful votes
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This is my all time favorite website because you can actually find everyything under the sun, which is their slogan. I can shop for housewares, clothes, books, cds, movies and eveything. The website is easy to navigate and I always have great experiences with receiving the merchandise.

Date of experience: October 18, 2010
Indiana
3 reviews
4 helpful votes
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I use Amazon.com as a price comparison tool. The site is easy to navigate and the click to buy option makes the whole process simple.

Date of experience: October 18, 2010
India
3 reviews
6 helpful votes
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It is always good to buy from neary by store, I found very difficult to order from there site.

Date of experience: October 14, 2010
Indiana
11 reviews
35 helpful votes
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Amazon.com is my holiday shopping savior. Last minute shipping for cheap is always nice too.

Date of experience: October 13, 2010
India
5 reviews
8 helpful votes
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Good place to have an excellent shopping experience. Their services are very useful compared to other services. Fast and tension free service from their side making them number. 1 in the industry.

Date of experience: October 9, 2010
California
2 reviews
3 helpful votes
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Doesn't get any better than Amazon. The best part is that you can be very confident about shopping with them.

Date of experience: October 8, 2010
Florida
1 review
1 helpful vote
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Always a good shopping experience. I choose to look here first because the service is like no other. The orders always arrive sooner than expected and I am feel secure knowing that I can track the packages. This is what you look for in an online store.

Date of experience: October 6, 2010
Florida
4 reviews
10 helpful votes
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Always check here first
September 30, 2010

Always check here first. The best deals can be found here. If you're ordering from a seller the shipping can be a little slow but I've been an Amazon shopper for year and have never had a problem. They continue to be the best in my mind.

Date of experience: September 30, 2010
NL
1 review
1 helpful vote
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I have used Amazon for years - and I have no major complaints. It's an OK site and usually the prices are very competative. Nothing is perfect but Amazon is near enough for me. I've been using it for long enough to know that any complaints I read are - presumably - few and far between - otherwise, given the amount I buy, I would have experienced at least some problems by now. The review system - maybe started by Amazon? - seems to concentrate seller's minds and also gives buyers a pretty accurate insight into a product's worth - providing you are sophisticated enough to detect false or misleading posts.
But I'm also confused now. I went to this review posting to check my preconceptions that Amazon would have rave reviews and I have seen a few damning ones. So am I right to be turned off by a few damning reviews I've just read about Buyaparcel.com? Now I don't know what to do about them...

Date of experience: September 17, 2010
GB
2 reviews
1 helpful vote
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Never had a real problem
September 17, 2010

Never had a real problem - few late deliveries, but pretty good in honesty!

Date of experience: September 17, 2010