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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Florida
3 reviews
5 helpful votes
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Been buying for years, always the best price and great customer service!

Date of experience: February 3, 2011
Tennessee
2 reviews
23 helpful votes
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I love amazon
January 31, 2011

I love amazon. While all online stores are likely to have some customer service issues from time to time, I find amazon easy to deal with. You can find almost anything you want and with their marketplace you can often find things cheaper than in a regular store. I am a big music buyer (yes I still buy CDS, lol) and amazon is one of the reason many mom and pop shops are going out of business because I can find music I like for much cheaper and relatively quick to. Love amazon.

Date of experience: January 31, 2011
Texas
2 reviews
0 helpful votes
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Most of times are good, will continue to buy from it

Date of experience: January 30, 2011
California
5 reviews
16 helpful votes
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Love Amazon
January 28, 2011

Love Amazon. They have promotions once in awhile (Amazon prime for mom or college students, free MP3 credit). My orders ship and arrive on time. Good selection and good prices. =)

Date of experience: January 28, 2011
Wisconsin
1 review
2 helpful votes
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I do a lot of shopping and have NEVER had a problem with Amazon directly - I try to make sure I'm buying something that comes from Amazon and not someone from their Amazon Marketplace. I'd bet that a lot of the negative experiences are from the marketplace sellers. And I love the free shipping!

Date of experience: January 27, 2011
West Virginia
4 reviews
5 helpful votes
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Always a great way to find low prices. I've never had a problem.

Date of experience: January 27, 2011
California
2 reviews
3 helpful votes
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I love, love, Amazon.com
January 22, 2011

I love, love, Amazon.com. I am the Prime member, so I get free 2 day shipping. I buy almost everything on Amazon, electronics, food, dog toys... the prices are most of the time the best on the internet, and with one click I order stuff one day, and the day after it sits on my porch. Love it!

Date of experience: January 21, 2011
California
1 review
0 helpful votes
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Has everything i need and delivery everything very quickly!

Date of experience: January 10, 2011
Virginia
2 reviews
5 helpful votes
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I usually don't order from other merchants that sell on amazon, it's just too much of a hassle (plus the shipping is more expensive). I order directly from amazon because I think it's safer and cheaper (I aim for the free shipping).

I've ordered from Amazon since 2006, and I usually order books for my classes. They ship pretty quickly. My shipments usually arrive about 3-4 days (at most a week) after I order. I always try to get their free shipping by ordering over $25, but right now I have the prime account (free for students) w/amazingly fast shipping.

My one complaint is that if you send a present & don't opt to have it wrapped, they put the note in the box with the present. I thought the note would be a sticker on the box, but it's not. By the way, their shipping is through Fedex.

Overall, I'm pretty satisfied.

Date of experience: January 6, 2011
Ohio
2 reviews
5 helpful votes
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The best seller website on the web. I've made at least 50 purchases from them in the past year and am very pleased!

Date of experience: January 4, 2011
Virginia
3 reviews
3 helpful votes
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I enjoy shopping at amazon they carry just about everything. The customer service and prices are great! I get my items usually withing two days. I am probably one of their best customers

Date of experience: December 30, 2010
GB
6 reviews
17 helpful votes
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:)
December 29, 2010

:)

Date of experience: December 29, 2010
Florida
2 reviews
5 helpful votes
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They stand by their orders and offer refunds to products you don't want!

Date of experience: December 22, 2010
Oregon
3 reviews
2 helpful votes
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Great access; great flexibility; best prices; great service.

Date of experience: December 22, 2010
Michigan
2 reviews
5 helpful votes
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Great customer service and speedy response to questions. All products purchased were correct and neatly packaged. The tracking numbers were easy to follow.

Date of experience: December 22, 2010
New York
14 reviews
46 helpful votes
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I Like Amazon its a good website.

I mostly buy books

But for Christmas i bought my mom a camera.

The Price was good and it looked Great.

Upon Receiving it

I was Happy the camera was sleek and Perfect.

The shipping was fast as always.

I use amazon like i said before mostly for books but i am always happy.

Keep it up Amazon.

Sincerely
A happy Customer :)

Date of experience: December 20, 2010
California
2 reviews
2 helpful votes
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I have ordered books and other gadgets from Amazon for almost two or three years. The product are always fine with good packaging. The shipment is very fast as well. I never once get disappointed. Will purchase more in the future. Guys, great jobs. Thanks.

Date of experience: December 17, 2010
Kansas
2 reviews
1 helpful vote
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I LOVE AMAZON!
December 9, 2010

I LOVE AMAZON! I've placed literally hundreds of orders over the last five years or so, and I'm now a prime member. Their service is quick, their billing is accurate, and they really care about whether or not their customers are satisfied. I haven't had any problems with orders that were actually amazon's fault. A couple shipping issues, and one problem that was a result of living in a bad neighborhood, and amazon has gone above and beyond to correct the problem, even when they didn't cause the problem. I am a forever amazon.com customer. If I'm going to order something on the internet because I can't find it locally, I ALWAYS check amazon first, because if they have what I need, it is always the most hassle-free way for me to get it. Love amazon. LOVE IT!

Date of experience: December 9, 2010
NL
1 review
1 helpful vote
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I have been buying regularly from amazon for 3 years now and any problems have normally been courier based. I will be using it a lot this holiday season. I am huge fan of the one stop shop mentality I can track my orders check when it was I ordered something to see if its still in warranty etc.

Amazon is a lifestyle choice for me. I don't like to shop but Amazon has made it a lot easier.

Date of experience: December 9, 2010
Arizona
9 reviews
49 helpful votes
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I love Amazon
December 8, 2010

I love Amazon. It so much more than just books now. I've purchased boots, drug store type items, food items, electronics, kitchen items and yes books too from Amazon. All at great prices and usually with free shipping. I can't recall single issue I ever had with an Amazon purchase or an Amazon Marketplace purchase. On more than one occasion I've been shopping for an item on a different site then I'll check Amazon just for comparison and Amazon is the cheaper option. Plus I love it for online movie and tv show rentals/buy. It has a more current slections than Hulu.com. If you haven't checked out Amazon in awhile, you should take a look.

Date of experience: December 8, 2010