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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

California
3 reviews
1 helpful vote
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Best site ever
April 2, 2011

Best site ever. I find everything that I need there :)

Date of experience: April 1, 2011
New York
109 reviews
1121 helpful votes
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Although Amazon has expanded to being a middleman of sorts selling such things as whole fresh rabbit, shaving oil and hungarian paprika - they're still good for your basics: books and music. I've never received a wrong item from them and have had amazingly good experiences with the merchants selling used books. It can be annoying to browse for certain items, like trying to look for a diary with a day per page but their suggested items are very helpful and I sometimes end up buying more than I wanted, which isn't a bad thing - $25 and free shipping is always great! I think the trick in buying used books is to look at the individual sellers' feedback - it's ebay-esque. Their music downloads sometimes are $1 or $2 cheaper than iTunes and they often have $5 album deals.

Date of experience: March 29, 2011
Kentucky
8 reviews
15 helpful votes
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Much better than e-Bay. The charges there plus paypal charges nake it expensive for one time sellers or infrequent sellers. The marketplace is good and buying is just better than e-Bay. The e-Bay dream is that HUGE profit for the seller and the best bargain for the buyer, rarely does it work that way. It is better if you are an e-Bay shop owner. Otherwise Amazon.com is much better.

Date of experience: March 26, 2011
Texas
15 reviews
66 helpful votes
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I love how you can go there and find just so much variety on, well... everything. They certainly make it easy to see a ton of choices on whatever you need and pick out the best deals. Also there are customer reviews on so many of the books and products. Perfect.

Date of experience: March 23, 2011
California
10 reviews
66 helpful votes
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There are some things I like about this site, and other things I don't like.

A while ago, I bought some books from amazon. One book never arrived. The company I bought it from just said that they had shipped it, so I couldn't get a refund. The book never arrived.

Amazon was unwilling to get involved. They just told me to talk with the seller. Different reviewers get different community ratings, but it is still sometimes risky. Amazon doesn't accept any liability.

I do like that they have movies you can download instantly. You can rent or buy. Itunes takes forever to download, so this is a great alternative. I use netflix, but you can't watch everything instantly on netflix. I wish though that amazon made it easier to search their database. It is a bit difficult to navigate.

All in all, they have some good services. I would be careful though buying from 3rd parties.

Date of experience: March 10, 2011
VC
4 reviews
34 helpful votes
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You can buy here anything, it is excellent. Product selection is perfect, even with clothes.

Date of experience: March 7, 2011
Israel
9 reviews
29 helpful votes
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Amazon has an enormous selection, and is very reliable. However, I have two main issues with it:
1. Shipping outside the U.S. is unbelievably expensive, especially considering how long it takes the products to arrive. It sometimes doubles (!) the price of your purchase. I lived in Europe for a few years and when I needed books I ordered through other sites because I did not want to pay that much for shipping.
2. Amazon sellers do not ship outside the U.S., whereas on eBay, for example, you can sellers who do.

Date of experience: March 7, 2011
Massachusetts
3 reviews
14 helpful votes
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When buying everything from textbooks to hard to find cleaning supplies I may look other places, but I usually end up back at Amazon.com. As a student, I have free two day shipping for a year!

Date of experience: March 3, 2011
Tennessee
3 reviews
23 helpful votes
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I have always had great experiences with Amazon. You can find a ton of deals and just about anything you can think of. The marketplace allows you to find deals at the lowest price available. The site is user friendly and their customer service is about average for that type of site.

Date of experience: February 25, 2011
Florida
2 reviews
5 helpful votes
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Little more needs to be said. I am an Amazon Prime member for over a year. Great quick shipping. I have returned expensive electronics, no questions asked or disputed. No shipping costs on return. I will pay an extra dollar to buy from Amazon. Not one of their outside sellers, tho. You take your choice and your chances with their outside seller.

Date of experience: February 24, 2011
New Mexico
3 reviews
11 helpful votes
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Amazon is awesome
February 25, 2011

Amazon is awesome. They even ship to deployed units using APO addresses which is cool. I've never had a problem and I have been shopping with them for a couple of years now.

Date of experience: February 24, 2011
Colorado
2 reviews
8 helpful votes
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I've shopped Amazon for a very long time. The few times I've had any issues with a purchase, customer service has been helpful and resolved any issues. It's a reliable place to shop, and more sites should follow their example. There's a reason why they've been around all these years.

Date of experience: February 18, 2011
New York
3 reviews
7 helpful votes
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I was very impressed with the easy navigation on the site as well as the quick delivery. I ordered my friend who is expecting a few baby books & they literally arrived the next day! I was so impressed when my friend called to say thanks. I thought it would at least take 2-3 days. Efficient service :)

Date of experience: February 18, 2011
North Carolina
5 reviews
10 helpful votes
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I have purchased various products at amazon from books, magazines, shoes, clothes, outdoor gear, and even an imac. I have always been impressed with their quick shipping. You can also avoid shipping charges though various amazon promotions. If you do purchase something and then change your mind about needing the product you will be stuck with return shipping, but to me is understandable.

Date of experience: February 17, 2011
Pennsylvania
14 reviews
21 helpful votes
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I have ordered merchandise, both new and used from Amazon.com many, many, many times over the past few years... everything from movies to shoes to aquarium supplies and have always been pleased with the service and speed of delivery.

Date of experience: February 17, 2011
Texas
3 reviews
2 helpful votes
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My Husband and I order from Amazon all the time the prices are great and the shipping is very reasonable and you can always get any information you need on refunds and returns and such. I highly recommend this site for anyone buying online!

Date of experience: February 17, 2011
Ohio
2 reviews
2 helpful votes
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I've been ordering items off Amazon for the past 6 years, and I have yet to have a bad experience with them (knock on wood). Eveything to college textbooks to TVs, it all been hassle-free. Granted there are times when items aren't shipped out as fast as Amazon says they will be, but if it's going to be late, Amazon has always sent me emails explaining it will be late.

The trick to making the smaller purchases worth it, like one reviewer stated, is to order $25 worth of stuff in a single order to qualify for the free shipping. You have to wait a few extra days most of the time, but if you can put up with the wait, it ends up being a good deal.

My one complaint (annoyance really) about Amazon are the fluctuating prices. I've seen item prices start at a specific amount drop by $50, then jump up by $75, only to drop by $60. All in a single week. My opinion: if you're considering purchasing something large at Amazon, watch the price for a few days before you buy it. Nothing is more annoying than a price dropping $50 a day after you buy the item.

Overall a great site to buy from!

Date of experience: February 13, 2011
Indiana
8 reviews
9 helpful votes
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I've bought from amazon a lot of things. Never ever has a transaction gone bad. Love them!

Date of experience: February 10, 2011
Canada
8 reviews
24 helpful votes
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The site is great!
February 5, 2011

The site is great!
It offers good items with great prices. And it provides a safe environment for customers if the products and orders are fulfilled by Amazon directly.
Sellers in general try to provide good customer satisfaction because otherwise they may get a bad rating.
In general it has been a good experience purchasing from amazon. And if there is a problem, chances are that you can get a refund.
One cool thing I like from amazon is that it offers product reviews and at the same time in some cases you can see what customers buy more often among related products of your interest. This helps to make knowledgeable decisions before buying.
Best regards! :)

Date of experience: February 4, 2011
Virginia
7 reviews
33 helpful votes
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This site is the best!
February 4, 2011

This site is the best! I look here to figure out fair prices for my business, get ideas, and just browse. It is my "window shopping" while I recover from surgery. I love it! Amazon Prime is amazing and if you are a student (college?), you get a year's trial! I am using it to it's max. :) I love it and can't rave enough about them. They go above and beyond if you are willing to work with them. I have worked customer support and I can pull some strings if I wanted to, but being nice is all that's necessary and I love it. Amazon is top notch.

Date of experience: February 3, 2011