Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I go to amazon.com for just about anything that I need, however, books are the thing that I buys the most of. I can always get what I am looking for no matter when it was published or how old or how long out of print it is. The best prices, too!
Joe W.
I love Amazon.com. I have had a lot of experience dealing with them. I purchase maybe $2000 a year of products from them. They are always quick and they have lots of hard to find items. I love reading the reviews on their site.
Once a $100 item never came to my home. They said it was delivered. I contacted them and told them I didn't get it. They sent another one out without any questions. I couldn't believe it. They were so nice and professional. I also get free shipping because I'm a prime member because I bought textbooks from them for college, which were cheaper than my school's bookstore. As long as they don't change then I will always be a happy customer.
I cannot say enough good things about Amazon. I am signed up for Amazon Mom and order all of my diapers through their Subscribe and Save program online. With Amazon Mom, you receive free 2-day air shipping on ALL orders, whether they are child-related or not!
Amazon is ok, i bought from them expecting low prices and because i was rushed for time to purchase gifts during the winter holidays, i got all my items on time kind of, they arrived at different times due to that they have different vendors selling the products, so its not all coming from the same place at the same time. Also the pricese seemed reasonable until of course it added up with shipping, and i saw the same products at my local target two days later at a cheaper price, what a let down.
Everytime my order was arrived timely and in great shape
I've been an amazon.com member for years, and a Prime member since inception of the program. Their prices are almost always the lowest, and I can always find what I'm looking for. The search is sometimes a little convoluted, but low prices and 2 day shipping are hard to beat!
Amazon is still the gold standard in online shopping. Sure, it's not perfect, but it's the best large-scale internet shopping site experience available here in 2011.
I've got the new kindle. I love it! Amazon.com has been a great tool for me. I can't imagine going to the bookstore and buying another book.
If you get the chance check out the Kindle and Amazon.com
Love the site. I was looking for a song dated by to 1998 and could not find it anywhere. Amazon had it. Also, I've searched for old movies and my daughter orders a lot of her school books from them. Love you "Amazon" keep up the good work.
I can always find what I need on this website. Received a Kindle for a gift. I love it, and Amazon makes it so easy to download and manage my library, unlike ITunes.
Amazon is a great place to buy almost anything.
I must admit that it is mainly books that I buy from them but my wife buys almost anything (curtains, excercise bikes, software, dvds).
It is very easy to use (perhaps to easy) with your shopping being divided into several departments.
As for books. It probably has about 99% of all books available and it is interactive so you can leave a review of any books you buy.
Overall - essential.
My son wanted a toy at Target, but I told him to wait until he saved his money. Once he saved his money I took him back to Target, but the toy had been discontinued. My son was heartbroken, and he worked so hard at saving up for the toy. Fortunately Amazon had a used version. I ordered the toy and it arrived exactly when they said it would. The bonus is that it was half the price compared to when it was in the store. I highly recommend Amazon.com
Amazon.com - what more can I say about it that hasn't been said already? I've been buying items from Amazon since 2003 and have never, not once, had a negative experience. I realize that now, with the various sellers, there's some more risk, but I tend to avoid those and go straight for the items sold by Amazon. And now that I own a Kindle.
LOVE amazon! Been shopping there for years. Great place to buy books, I've even sold a couple of text books there and got more than I could from the school bookstore even with the amzaon fee, I use it a lot to check out reviews before I buy products even if I don't buy them there... just can't say enough about it!
I also have auto order set up for diapers and wipes and get the CHEAP with the auto order discount plus the amazon mom discount and FREE shipping :) Also joined amazon student for free shipping for a year. Great place to find discontinued and hard to find items... bought a 3 pack of my favorite face powder for cheap after I couldn't find it in stores. HIGHLY RECOMMENDED!
Ilove them, secure, fast and you can get anything there. I do most of my internet shopping here. Great deals!
I love this site. I order probably 90% of online shopping (which I do frequently) thru amazon. I have had a free prime membership for a year because I order diapers with them and I love that they usually have 20% off diapers in the parenting magazines since their diapers are already pretty cheap compared to most stores.
During the holidays, an item I ordered was delivered according to UPS but I never received and amazon sent out a new item OVERNIGHT with no questions asked. Not sure if it's because I order from them a lot or what but I was kind of surprised by their quick response since it was obviously not their fault that UPS delivered to the wrong house.
Excellent selections. Excellent Service. Amazon has made our providing computer services a whole lot easier over the last few years. I'd have to honest say that They are cheapest 90 - 95% of the time we price shop.
Better yet, we are PRIME customers. For only $69.00 (or so) a year, we get free 2nd say shipping or for $3.99 get overnight shipping. Regardless the size or weight. We are probably placing 10-15 orders per week, and to be frank, I know they are losing money on us when it comes to the PRIME account. But they have no limit.
As far a 3rd party purchases, I have on occasion had a problem with the 3rd party vendor. In every case it only took 1 email to Amazon and I got a refund within hours.
As far as the reviewer complaining about Amazon selling so much more than books... that really is a silly complaint. If you are searching, you can specify to ONLY search books. Come on, if it bothers you that much, then go buy your books at Barnes and Noble... and pay more. In our case, about 98% or all purchases are NOT books.
Seriously, what's NOT to like about Amazon.
On a scale of 1 to 10, they are a clear 10 for me and our business.
I've ordered hundreds of times over the last five or six years and have always been satisfied. I especially appreciate how they really work to get holiday gifts delivered on time. The only thing less than perfect is that it's challenging to get a phone number and a human to talk to but otherwise, they are way better than any other site I've dealt with.
The BEST site for ordering items around. Hastle free returns, trusted ordering. Makes ordering online easy. Just be careful, because some of the links send you to another website, and then you are no longer ordering through Amazon itself... but otherwise you are good-to-go.
I've bought many items on Amazon and my experience with all of them has been positive. I would buy again.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account