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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I am a frequent shopper at Amazon... All I can say is they may not do it right all the time, but they are easy to deal with and they do it right 99.*******% of the time!
You can buy just about anything on Amazon and get great service. The prices are generally terrific and the order tracking process is great. Customer service is there 24/7. This is one of the shopping sites we have had great experiences buying through. They are really just terrific and I recommend them to all out there.
I have never had any trouble with any Amazon transaction. I will be doing a lot of Christmas shopping here again this year
Brilliant service through them on each and every purchase!
Consistently great service with Amazon. We are always happy buying through them.
The most amazing thing on earthis amazon's prime membership. I just got a flight cage for my bird- the thing is massive. Shipped 2 day air for free!
Can't bead Amazon quality of service - they were really awesome and accomodating, and I love my years of shopping experience at Amazon.com
I go to this site for odd things and can always find it here. From rv queen mattresses to classic dvds. I love the free shipping on this site.
Ordered an item of clothing. The item that arrived was labelled as the size I requested, but was at least two sizes too small. Must have been mislabeled. Amazon refunded all costs, including shipping both ways and, since the item crossed the US/Canada border, the brokerage/customs fees. They also did the refunds quickly.
Excellent experience! Better than ebay since they don't force Paypal on you.
I had purchased from them for the last 12 years and had no problem. However, I recently bought an electronic item and needed it returned. Amazon sided with the seller. The seller agreed to the return, e-mailed me that it received the item back and refused to refund money. Amazon knew this, had Post Office Delivery proof, and only sent protected e-mails to the seller. When this didn't work, Amazon refused to help me.
On my own I had to find out Sellers address and phone number and contact them. They claimed I wasn't in their system at all and never heard of the company that shipped it. I told them the 3 names the Corporation was registered as being under, the two addresses, and the Presidents' name. I told them I would be contacting the State Attorney's Office for fraud, US mail order fraud, and credit card fraud, etc. They hung up on me. The next day Amazon credited my charge. I will never use Amazon again. They still allow this company to sell on their site knowing they are frauds.
I love Amazon.com! You can find almost everything on this website. Price is very competitive. Shipping is extremely fast and return is so easy. Love this website.
I highly recommend it.
Amazon may be a great place to buy as a prime member, but the message boards are really poor to discuss in. With the "Do you think this post adds to the discussion" feature makes it an useless system wherever you go. It is the only system for their forums, but some kids had to abuse it just to make a fool out of themselves. Most forums don't have that feature.
Other than that, I was thinking of getting a fighting pad controller for the PS3. However, they ran out and it costs more than $35 to get it from... United Kingdom. Some prices of the products the other sellers handed out are more than their original prices. It's unbelievable to have Gears of War on the PC being sold secondhand for $33 on Amazon compared to $20 on Windows Games Live Marketplace.
What's good for me is the prime membership. They may give me free shipping, but I'm still furious with the warehouse deals selling a game "like new" for $33. Seriously, Jeff Bezos sold me the Kindle Fire, then trying to sell people with the HD version and now he wants to compete against Apple for a Kindle smartphone? He makes me laugh to ever think of going against the big two of the computer industry. They don't have a lot apps, but I'm sure they're a waste. I'm giving it a 3/5. The prime membership may be strong, but the customer services mentioned by others along with the buyers/sellers community are weak. I suggest not go to the discussion boards.
Easy to use, easy to get free shipping, and generally very good prices. Hard to find something wrong with this site, though I'm sure some individual bad experiences are out there. Not paying tax is pretty cool too! Though I hear that is going to be nixed by uncle Sam before long.
He best in every way!
Miles ahead of eBay for customer service, no comparison.
If it weren't for PAYPAL, eBay would be much better.
I'm loving Amazon since I switched from eBay :)
The most reliable online store I have ever purchased. You can find it absolutely everything you can imagine on it at very reasonable prices. The sellers are very interesting to make their best because they realize the importance of Amazon business to their online business.
I absolutely love amazon.com. The total ordering online and delivery is hard to beat. Amazon.com has great customer service and stands by their buyers. Their website is easy to navigate and they carry everything. A bit disappointed that they are collecting sales tax now on online orders in Texas, but it still does not lead me to ordering anywhere else.
I have an amazon account since 3 years now it's amazing... They have a great after sale service and everything appears simply and easy with them. And you can find whatever you want on this site. I recommend it to everyone.
It's a hit and miss. You can find almost anything, but when you start digging deeper, usually just a few models are available - not as many choices as on sites that specialize in a certain niche. Prices are good, but you can get better if you contact vendors that list their products on Amazon - just contact them directly through their own sites.
Using the Nayoya mat helps the body release the "feel good" hormones known as endorphins which flow through the whole body after using the mat for 10 to 15 minutes; a significant reduction of the stress and pain levels in the body after 20 to 30 minutes; a significant easing of pain and increased activity ability after 30 to 40 minutes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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