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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Using the Nayoya mat helps the body release the "feel good" hormones known as endorphins which flow through the whole body after using the mat for 10 to 15 minutes; a significant reduction of the stress and pain levels in the body after 20 to 30 minutes; a significant easing of pain and increased activity ability after 30 to 40 minutes.
Amazing website for sure. I purchase here as often as I can. I try to buy many things at once so i can get the Free Super Shipping Saver deal... which isnt hard because I buy from underwear to sunflower seeds there!
Been using Amazon for years and have never had a bad experience. The one time I had a problem they took care of the problem quickly and refunded a portion of the sale to make me happy.
The only warning I would give is that when purchasing through Amazon sometimes you are buying through another company that is listing their product on Amazon. You can see several companies may be listing the same item and you can chose which you prefer. The biggest problem is that people jump too quickly onto the cheapest price. Remember cheaper isn't always better look at the ratings and know that the reduced price could be because they have bad ratings so the price is to entice you over to them.
I always go with the more reputable option and to be honest the price difference is normally only a few dollars. Not worth the headache of chasing the other company down to get your order!
Amazing site! Great customer service. Had a kindle fire that would not work and no questions asked sent me my replacement, got it in two days and sent back the broken one, no questions, no hassle and the new one works great.
They understand how to keep customers, I will use them over and over again. More businesses need to take a lesson from amazons customer service if they want to survive the long haul.
I love this site. I use it almost on a weekly basis. I have also bought used products from this site and other products through their independent sellers. Never have had a problem.
I have shopped at Amazon for quite a while now I also buy different things from there. To pc games, textbooks, I have even bought blank dvds! As with anything online you should read the reviews really good and listen to that inside voice. I would recommened Amazon to anyone for anything.
I love amazon! I've probably bought more than 50 products so far! Everything is great about this company.
I ordered a crib convert kit from diapers.com. I didn't unpack it till like 30 days later. I found out that it doesn't fit the crib we have. I thought it passed returning period and the kit was very heavy. I would have to pay a lot on shipping back to get refund. And just out of curiosity I went to their return page and filled in the form, I was happy to find out that they send me the shipping label and allow me to return their product. All I need to do is dropping in UPS. Very happy with the experience
A couple of months ago i wanted to buy a bag and haven't found it on any website, just on amazon. What i loved more is that they also had the lowest price! Ordered it, they told me it's going to come in 4 to 7 days, but it was delivered in 3!
What more can you ask for? :)
I really do adore amazon.com
I have not had a problem with the US based site (slightly different experience with the UK site) and cant say enough about how efficient they are.
It is sometimes slow to get things out but I have rarely had this problem.
Great job, keep it up.
Mistakes happen, I understand that. But how a company handles a mistakes is what I judge by. I recently ordered a used camera from Warehouse Deals. It arrived with any interface cables. When I contacted amazon they offered me a partial refund to let me source the part locally or I could return the camera for a full refund. I elected the partial refund and my account was credited within a couple hours.
Amazon is great! I have bought thousands of $$$ worth of stuff from them. Not one time have I ever been upset with Customer Service! I try to shop there as much as possible!
Endless offers free shipping and returns, which is an awesome feature for online shoe shopping. They also have a great selection and a nice website with photos from many different angles. Their prices are usually higher than competitors', but that's part of the deal when you're getting free next-day shipping. I've had only good experiences with them over the course of several orders, including a few returns and exchanges.
I've used Amazon for years. The only bad product I purchases was refunded and shipped back free of charge. I will continue to use them.
Have used amazon for eight years and they are fantastic! Never any issues and when you send an email they actually answer it. Do almost all of my ordering from them <3
The customer service has always been extremely helpful. Thank you.
I've used this site for well over 50 purchases and they are very good at protecting their reputation and provide good customer service. They hold 3rd party vendors who sell products on Amazon accountable which gives customers a great deal more leverage when it comes to returns. I've returned a few things and it has been pretty painless whereas most companies give you the run around trying to discourage you getting a refund. I would give them a 5 but I don't like the fact that they can't be contacted by phone and their online communication is pretty form based and impersonal.
I saw a few bad reviews and read what they where mostly having trouble with and just wanted to clear things up for the site. One big thing you need to look at is who you are ordering to product from. Yes you are on Amazon but websites/manufacturers post there products on the site and you are really buying from them not always Amazon. So when your product comes late or you where over charged Amazon is not at fault. When you go to order something it will say where you are ordering the product from. If you have had a bad experiences with a product than you know not to order from that manufacturer again. If you don't pay attention to the site you order it from its your fault not Amazon. I'v only had a problem with one product. I ordered a product and never received it after two months i went to amazon and wrote a bad review on the product and the manufacturer of the product called me two days later asking me to take down the bad review and they would mail me the product. So i took down the products review and they took down my address again and once again i never received the product. But oh well. Amazon had nothing to do with the product they pretty much just helped me find it. Iv had no other bad experiences with anything i'v ordered and i order all my friends and family's birthday and x-mas gifts from there. Thanks Amazon!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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