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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

New Jersey
3 reviews
6 helpful votes
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Love amazon, especially with my prime membership. It may cost me $80 but its insane that I can order a $4 item and have it shipped with 2 day shipping. Their assortment of products is insane, and it's been fun seeing them grow over the past 15 years. Definitely get the kindle fire HD if you have an amazon prime membership.

Date of experience: December 8, 2012
Georgia
4 reviews
21 helpful votes
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I don't want to admit how many times I have used this site in the last few years, also my husband and daughters... Always prompt excellent service. Especially nice for Christmas shopping and the Kindle books. Prime members have free lending library... Excellent site.

Date of experience: December 5, 2012
Thailand
3 reviews
7 helpful votes
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How could you not love amazon. Amazing prices on almost everything. I love buying local but i love saving money even more!

Date of experience: December 5, 2012
Texas
3 reviews
4 helpful votes
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Love them..
December 4, 2012

Love them. Purchase all the time. Returns are simple. Problems are resolved simply with good customer service. No issues..

Date of experience: December 4, 2012
New Jersey
1 review
2 helpful votes
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Always ordered from Endless with great results. Never had an issue with returns. I had no idea that they were merging with Amazon.com Now I have two pairs of shoes that cannot be returned. Endless stopped doing business November 7,2012. They claim it was on their website at the time I placed my order. Even though Endless has now been aquired by Amazon, they will not accept returns from Endless.

Date of experience: December 3, 2012
Pennsylvania
4 reviews
5 helpful votes
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I always cross refernce everything I buy online with Amazon for pricing. They have the best deals and options

Date of experience: December 3, 2012
Oregon
2 reviews
2 helpful votes
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No better site then amazon for the total online shopping experience. They are simply the best out there. I love Amazon.

Date of experience: November 29, 2012
Indiana
2 reviews
4 helpful votes
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Wow
November 30, 2012

Wow. I would never shop anywhere else.

Shipping is great, prices are normally the lowest around. I order from Amazon at least 15 times a month.

I can see why people may complain... the prices fluctuate, probably based on demand. If you know your prices and know a deal for a product, then this shouldn't bother you.

I've returned countless things and never had any issues or problems.

Date of experience: November 29, 2012
California
4 reviews
2 helpful votes
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I love the prices and how convenient it is to shop. It is really the best shopping site outthere, at least for me.

Date of experience: November 29, 2012
Hawaii
4 reviews
6 helpful votes
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LOVE Amazon and its Super Saver Shipping! Many sites won't ship to Hawaii (probably because they think we're in another country), but Amazon does AND they extend their SUPER SAVER SHIPPING offers to us poor Hawaiians. What's not to love about that?

Date of experience: November 29, 2012
Arkansas
1 review
2 helpful votes
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I purchased an item 2 weeks ago, 9 days later the price goes down so I contacted them to request an adjustment, they refused. The only recourse I had was to unwrap the Christmas presents, repackage them and return them for a refund. Then I could repurchase the exact items at the lower price, less the shipping cost of returning them of course. They would also take 2-3 weeks to process the refund, tying up my $640 during the Christmas season. I should have investigated before I purchased, nowhere on their site do they mention price guarantees, so I guess it is Caveat Emptor on me, but still a very frustrating situation.

Date of experience: November 26, 2012
Tennessee
6 reviews
23 helpful votes
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If you don't know about this site where have you been? Amazon.com. Only two things you need to know. 1. Read full description of product before you buy. 2. Buy with confidence (it's so much a hassle to cancel an order. Almost non-existent) I've tried to cancel a couple of orders, but they usually don't reply till after you've been charged and item has shipped. Then you have the option of paying extra S&H just to return the item.

Date of experience: November 25, 2012
North Carolina
3 reviews
4 helpful votes
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Can't go wrong with amazon, we order from them several times a week

Date of experience: November 25, 2012
Nevada
5 reviews
12 helpful votes
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Great site
November 24, 2012

Great site. Great deals. Easy to work with. Flawless and chalk full of great deals.

Date of experience: November 24, 2012
South Carolina
3 reviews
3 helpful votes
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What I like about this site is the number of reviews and feedback for each item.

Also, did you know that target will now match any amazon.com price for the same model number product? Awesome!

Date of experience: November 19, 2012
California
6 reviews
7 helpful votes
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I'm always ordering from them. Amazon has always been great to me!

Date of experience: November 19, 2012
New York
1 review
3 helpful votes
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Endless merged with Amazon on September 27th, 2012.
BEWARE: they now have a 30 day return policy.
So they will not honor the 365 day return policy on shoes bought after April 12th.
So I cannot return shoes that I bought with the understanding that I could return them anytime within a year.
So I will now shop at zappos.

Date of experience: November 17, 2012
Louisiana
1 review
3 helpful votes
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I had purchased shoes on this web site that were defective, and they refused to return or exchange them. Buyer beware with these guys.

Date of experience: November 13, 2012
Ukraine
8 reviews
17 helpful votes
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I've ordered a ebook reader Barnes & Noble Nook via amazon and received it without delays and in perfect condition. And the price was just perfect!

Date of experience: November 13, 2012
Texas
17 reviews
24 helpful votes
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I think this is a more secure version of eBay. If you know what you're looking for and you can just search it, not a problem. If you're just browsing for stuff... you'll be searching around for hours to find that one thing that you've always wanted.

Date of experience: November 12, 2012