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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Love amazon, especially with my prime membership. It may cost me $80 but its insane that I can order a $4 item and have it shipped with 2 day shipping. Their assortment of products is insane, and it's been fun seeing them grow over the past 15 years. Definitely get the kindle fire HD if you have an amazon prime membership.
I don't want to admit how many times I have used this site in the last few years, also my husband and daughters... Always prompt excellent service. Especially nice for Christmas shopping and the Kindle books. Prime members have free lending library... Excellent site.
How could you not love amazon. Amazing prices on almost everything. I love buying local but i love saving money even more!
Love them. Purchase all the time. Returns are simple. Problems are resolved simply with good customer service. No issues..
Always ordered from Endless with great results. Never had an issue with returns. I had no idea that they were merging with Amazon.com Now I have two pairs of shoes that cannot be returned. Endless stopped doing business November 7,2012. They claim it was on their website at the time I placed my order. Even though Endless has now been aquired by Amazon, they will not accept returns from Endless.
I always cross refernce everything I buy online with Amazon for pricing. They have the best deals and options
No better site then amazon for the total online shopping experience. They are simply the best out there. I love Amazon.
Wow. I would never shop anywhere else.
Shipping is great, prices are normally the lowest around. I order from Amazon at least 15 times a month.
I can see why people may complain... the prices fluctuate, probably based on demand. If you know your prices and know a deal for a product, then this shouldn't bother you.
I've returned countless things and never had any issues or problems.
I love the prices and how convenient it is to shop. It is really the best shopping site outthere, at least for me.
LOVE Amazon and its Super Saver Shipping! Many sites won't ship to Hawaii (probably because they think we're in another country), but Amazon does AND they extend their SUPER SAVER SHIPPING offers to us poor Hawaiians. What's not to love about that?
I purchased an item 2 weeks ago, 9 days later the price goes down so I contacted them to request an adjustment, they refused. The only recourse I had was to unwrap the Christmas presents, repackage them and return them for a refund. Then I could repurchase the exact items at the lower price, less the shipping cost of returning them of course. They would also take 2-3 weeks to process the refund, tying up my $640 during the Christmas season. I should have investigated before I purchased, nowhere on their site do they mention price guarantees, so I guess it is Caveat Emptor on me, but still a very frustrating situation.
If you don't know about this site where have you been? Amazon.com. Only two things you need to know. 1. Read full description of product before you buy. 2. Buy with confidence (it's so much a hassle to cancel an order. Almost non-existent) I've tried to cancel a couple of orders, but they usually don't reply till after you've been charged and item has shipped. Then you have the option of paying extra S&H just to return the item.
Can't go wrong with amazon, we order from them several times a week
Great site. Great deals. Easy to work with. Flawless and chalk full of great deals.
What I like about this site is the number of reviews and feedback for each item.
Also, did you know that target will now match any amazon.com price for the same model number product? Awesome!
I'm always ordering from them. Amazon has always been great to me!
Endless merged with Amazon on September 27th, 2012.
BEWARE: they now have a 30 day return policy.
So they will not honor the 365 day return policy on shoes bought after April 12th.
So I cannot return shoes that I bought with the understanding that I could return them anytime within a year.
So I will now shop at zappos.
I've ordered a ebook reader Barnes & Noble Nook via amazon and received it without delays and in perfect condition. And the price was just perfect!
I think this is a more secure version of eBay. If you know what you're looking for and you can just search it, not a problem. If you're just browsing for stuff... you'll be searching around for hours to find that one thing that you've always wanted.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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