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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Thailand
11 reviews
67 helpful votes
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Great website for shopping and comparing prices. I have had difficulty with shipping.

Date of experience: May 29, 2013
New Jersey
6 reviews
6 helpful votes
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Smooth, fast and an overall good experience. I only wish that the Amazon shipping department cold learn to pack quality books properly so they are not damaged during shipping.

Date of experience: May 25, 2013
California
1 review
5 helpful votes
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I bought an expensive pram set that cost us more than $1,000.00. The transaction went through but after one day I was informed that my account was fraudulent. Four reps told me I did not pass all security checks and I had to call Amazon. Com because they flagged my account and even inactivated it. Not only was I accused of being a fraud because of their own error. I was sublected to too much stress. Probably they dont get as much people to buy more than a thousand dollars everyday so its a red flag for them. My bank even had to call them and ask what was wrong with the transactions since the bank approved of it. I used a debit card (GOOD as Cash)

STAY AWAY FROM THIS SITE THAT CALLS YOU A FRAUD WHEN you buy something expensive and that sends them red flags. STAY OUT OF THIS SITE that gives you stress more than convenience. For the inconvenience they gave me, they were happy to give me a $10 dollar discount. Yeah! What a beautiful business I had with them

Date of experience: May 22, 2013
Michigan
6 reviews
15 helpful votes
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I love amazon!
May 19, 2013

I love amazon! I however wish it was 79 dollars for a premium membership though. :/

Date of experience: May 18, 2013
California
15 reviews
33 helpful votes
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This site has everything you could possibly need for your baby. They have incredible prices on diapers. This is a great site for a new mother.

Date of experience: May 15, 2013
California
21 reviews
66 helpful votes
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Best site ever for books and other media. I am a Prime member now, totally worth it to be able to order items and get them in 2 days with free shipping. I love my Kindle fire HD also, so much better than my old ipad. Amazon has excellent customer service and you can call them! I always check prices and products on Amazon now before buying. Their phone app is marvelous also.

Date of experience: May 13, 2013
KR
5 reviews
17 helpful votes
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I love everything on Amazon, except the slow shipments

Date of experience: May 10, 2013
Ukraine
4 reviews
36 helpful votes
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Amazon seems to have been around forever. About a month ago I bought a used book. Great price, great book and no problems at all. I used Amazon some years ago and it did not go so well. However, my recent experience I can highly rate. They really seemed to have improved how they do things which is great for someone like me who would prefer to get good deals on old stuff.

Date of experience: May 7, 2013
Washington
1 review
2 helpful votes
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I believe Amazon is involved in fraud. They seem to have a glitch in their online ordering system that causes you to order items that you do not want. I was ordering two books, but had others in my shopping cart, I selected a quantity of 0 on the items that I did not want. The only step to proceed from that page was to place the order, and the items that I had select as 0 quantity where ordered. Immediately afterwards I cancelled the order! And received confirmation of the cancelation, but still the order was placed. So now even if I cancel my order I still have to pay shipping. A company as big as this would not make their website so user friendly with out it being an intentional way to make customers spend more $$ then the intend to. Seems like fraud to me.

Date of experience: May 6, 2013
Virginia
4 reviews
2 helpful votes
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I just love Amazon - they always have everything that I am looking for and often beat the ebst prices that I can find when comparing with other sites - excellent shipping rates & times! Mega time saver!

Date of experience: May 3, 2013
Arizona
8 reviews
50 helpful votes
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Best customer service. Most reputable and highest quality online retailer in the United States. Period.

Date of experience: May 2, 2013
GB
17 reviews
51 helpful votes
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Amazon.com is the Internet's most trusted and reliable department store. It's great not only for purchasing products and product research, but is also an effective place to conduct research on all types of topics.

Started as an online bookstore in Jeff Bezos' Bellevue, WA garage in 1995, when online stores of any kind were rare and novel, Amazon.com has become much more than merely the top place to shop for nearly anything. Amazon.com has become a full-blown Internet portal to compete with Yahoo!, Microsoft and Google, offering account holders for free in many cases many cloud storage and processing services, as well as spawning or acquiring a diverse set of other, non-flagship online properties.

Many don't know Amazon has owned the popular and indispensable Internet Movie Database (imdb.com) since 1998. They run alexa.com, providers of information about web traffic. Amazon Mechanical Turk (mturk.com), wihose slogan "Artificial Artificial Intelligence" always gets a light chuckle from me, is a great place to make a little extra cash or find some humans to do tasks online that only humans can do. Zappos.com is a repackaging of their shoe and shoe-related offerings. And in 2013 Amazon.com gobbled up goodreads.com, a book lover's social networking site.

I'm sure they're not perfect, but speaking only for myself I have ordered many kinds items here and thee through the years and I have never had a problem. Most recently I ordered my first 64-bit system in many different pieces and orders through them and all the parts have shown up on time or early and all the parts were what they were supposed to be, as, dealing with a firm as well-known and established as Amazon is, I expected them to be.

Date of experience: May 2, 2013
Canada
3 reviews
4 helpful votes
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Always excellent service. Always great prices. No wonder they are the worlds biggest online retailer! One click checkout is super convenient!

Date of experience: May 1, 2013
California
3 reviews
5 helpful votes
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I order everything from books to cosmetics to coffee from Amazon and am never concerned about delivery. A few times I ordered on Sunday and had my stuff delivered by Monday! Who does that? :) Love your site and what you offer.

Date of experience: April 30, 2013
Illinois
4 reviews
8 helpful votes
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I recently purchased an item from Amazon and never received the product. Within days of submitting a complaint, Amazon had refunded my money! This may be the only site I'm no afraid to use!

Date of experience: April 29, 2013
New York
3 reviews
3 helpful votes
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I can usually find very good prices here. The free shipping on bigger orders is a plus. I don't buy from 3rd party venders usually. Just from amazon. I've always had good experiences.

Date of experience: April 29, 2013
New York
8 reviews
26 helpful votes
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I joined Diapers.com when my daughter was born. They have a good selection of merchandise. However, other than diapers, all the other products are over-priced.

Date of experience: April 25, 2013
California
4 reviews
6 helpful votes
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I looooooooove this site! I go there for one book and they recommend so many others I always end up buying at least 3! But I might get a kindle soon to solve this problem :)

Date of experience: April 23, 2013
California
2 reviews
4 helpful votes
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Love this website
April 19, 2013

Love this website. Yes, not all the price is cheaper but if you know what do you need and market price, you'll save time, money, energy on Amazon.
Prime member really pays off. Customer service is great.

Date of experience: April 19, 2013
Serbia
24 reviews
81 helpful votes
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Amazon is nothing less than a revolution in how the world shops. It is a huge step forward in the achievement of an ideal competitive market. It is user-friendly, vast, and reliable.

Date of experience: April 19, 2013