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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Buyer beware... never receive my order, of course, they charge my credit card for several days... terrible customer service.
I have had nothing but good experiences with Amazon! Their prices always beat everywhere! Whether youre looking to get an iPod for $30 cheaper than Wal-Mart or a case for the iPod for $5 or looking to download a $0.99 MP3 song without having to spend 3 hours downloading iTunes, Amazon is the place to go. I always turn to Amazon before buying anything and they never fail to have stuff cheaper than stores. Well worth the 3 day wait to get something in the mail.
Amazon has so many things on stock but sometimes the sellers are not so great, they can send a bad product and make a hassle of it to replace it.
I was disappointed to see a lot of the reviews on here because my experience with customer service was exceptional.
My order was supposed to come in 3 boxes and expected to arrive prior to my move-in date. I contacted them and they offered to hold the delivery until my move in date. I received 2 of the boxes on the requested date of delivery. There was only 1 error and they refunded me for that item within 10 minutes of receiving my email.
I emailed them several times regarding the 3rd box and they have gone above and beyond. Each time, they replied within 30 minutes and worked with UPS to have it redelivered. This happened right around Independence Day so UPS was backed up and failed to keep their tracking information updated. However, Soap.com diligently contacted UPS for me to ensure the package is delivered. When it was delayed, they even gave me $10 so I could buy detergent to hold me over the weekend until my order came.
I experienced exceptional service. While their goods may not be any cheaper, the overall convenience is great and I think you can be sure to get great customer service. The reviews below state that customer service was bad but I feel they go above and beyond to try to make things right. There are probably way better experiences of good customer service... people only like to review bad experiences.
I'm an avid shopper off amazon.com. They have phenomenal customer service also! I love the free shipping through Prime as I order allot from this website and to pay an annual flat fee for free shipping is so worth it! I hardly ever purchase off Ebay as I find everything I need off Amazon. Buy with confidence!
I'm a Amazon Preferred Customer (or was at least) and I've never had issues with them. Walmart is panicking and they should. Amazon is so much better to the point they should serious consider opening up micro stores at least of their own.
A bit too much information and products but still the reference for e-commerce. Great service
Awesome site I have never had any problems & they ship fast & returns are easy if you decide you don't want the product ordered.
Can't say enough about amazon. I have ordered probably over a hundred items from this site and have never had an issue. I mainly order clothes and vitamins but on occasion I have ordered a t. V. and chairs. Things like that. Great option for online buying if you don't want used items like on ebay.
I have had wonderful experiences every time I have used Amazon.com. Even when the postal service lost one of my very expensive DVD sets in the mail - Amazon replaced and shipped it overnight at no extra charge! They have wonderful customer service and prices - I always check there first when I need something specific.
Amazon is serious about keeping me as a customer. When my first Kindle arrived and I could not get it to work, Amazon customer service walked me through the process, and when it still did not work, they replaced it immediately. Another time I had ordered a book, and it never came. After the time that it should have arrived, Amazon sent me another copy as quickly as they could. I can totally recommend their customer service.
I love Amazon when you buy direclty from them and you have to return something my shipping has been payed but I have made some orders from other sellers that I was completely unsatisfied with, the product did not work! I contacted them and told them I wanted to return it, they wouldn't pay for the return shipping, so I prefer to but straight from Amazon I don't trust other sellers now.
Amazon is an absolutely wonderful website. Let's see... what's not to like...
You can find pretty much any item on Amazon, and you won't have to pay ridiculous retail prices for it. And I must say, whether I shopped with Amazon itself, or with an Amazon seller, i've always had a great shopping experience and received my items on time and in good shape.
And whenever I want to buy something, even in store, I check out its Amazon reviews. I find the reviews to be impartial and they usually give good pros and cons. Check out what people had to say for the Nook, for example. You'll find really insightful reviews that help you make the right purchasing decision.
So, if you haven't shopped on Amazon yet (trust me, i recently met someone who hadn't :), then what are you waiting for? ;) Best site ever. I'll be thrilled when they launch their online grocery site!
If it isn't here, it just plain isn't.
They can do no wrong.
They find it, the ship it quickly.
Stellar business model.
Super freaking amazing!
I buy tons of items from Amazon - from Himalayan Salt Lamps to shoes and straws for reusable plastic cups. Shipping is super fast and free since I have a Prime account. I've saved tons on shipping alone with Prime and the upgrade to next day air is so cheap I've upgraded several deliveries to next day delivery. Returns are a breeze and I personally love that there are tons of reliable reviews on each product and also on sellers.
This is probably my favorite freaking site on the net! I spend as much money at Amazon as I probably at my local WalMart. Their prices are tough to beat and you get free shipping for all orders over $25.
I puchased a refurbished Wii Rock Band set since the drums are no longer made. I happen to live near the Krazee Krazees facility, so I picked up the set myself. The drums did need a repair after purchase, which they took care of immediately.
Been buying from this company for 3 years. Never any problems with site, and every purchase is great. Customer service is top notch and any issues I ever had were resolved to my satisfaction.
Products I ordered were at lower cost than some other sites (slightly higher than one other site) and shipped to me free. They sent an e-mail, apologizing that the order would arrive one day later than I expected, but the entire order actually did arrive as originally planned. Everything was well packed and arrived in perfect condition! I recommend this site and would order from them again.
Great website for shopping and comparing prices. I have had difficulty with shipping.
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