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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I'm a college student and so I need to find books (among other things) at a cheap price. Amazon makes it possible for me to do this. Even if I don't buy my books (or other products) directly from the "Amazon Account" and I buy it from someone else that posted their product on Amazon, I feel that Amazon made it easier for me to be able to search for and buy the product that I want at the price that I want it.
I've never been chipped out of my money. I always received the product that I wanted, in the condition that was listed and in a reasonable amount of time.
Thumbs up! <3
Amazing buying experience, recommend this above all else.
I love amazon.com and just bought a GPS on it although I wish that it was a bit more specialized cause sometimes I get confused with all the different categories and options. Great otherwise for choices and pricing, prime shipping is wonderful.
Purchased most of my stuff here at very friendly rate. Can prepare for my next gig with all the time spent shopping at home.
Do not expect your shipment as quickly as they advertise. Not the first time this has happened. Their website states "Order by 8pm and receive tomorrow". Don't trust their claims. The only reason I would order from Soap.com is if I needed items in a hurry. Since they do not ship as quickly as they claim, I have no reason to order from them as I get better deals elsewhere.
Good to purchase off of... but defiantly not good to sell on though... they will rip sellers off and freeze their funds for 90-180 days for no reason...
Man I love this site! Great prices, excellent return policy, first quality goods!
It has been very easy to navigate and offers almost an unlimited array of products. My past concerns have always been addressed with the utmost professionalism and courtesy.
I have been an Amazon.com customer for only one year and i find shopping at this site wonderful every time. Usually i come here for some technical products not those fashion items and i find the reviews are of much reference value.
Amazon is a great site to get items at the lowest price. You have to pay attention to shipping or you might end up spending more overall than if you just shopped locally. All in all, it is a staple in my household
I've been an Amazon customer for many years. I've had mostly positive experiences with their merchandise. I have had to return some goods, but the return process was very easy. They sell almost everything at a discount, but do your homework and check prices elsewhere just to be sure.
Customer for over 9 years. Usually have competitive prices, fast delivery (even when using "Free Economy" shipping, I get my orders within 2-3 days). Great return policy, no questions asked.
Prime is worth it and amazon is my first stop for basically everything.
I was tired of paying the high price of cable so I switched to Amazon Prime keeping my internet of course ;) I have never been happier! I still have all my favorite shows and any movie anytime i want commercial free! The best part I only pay for what I actually watch. No packages no rate hikes just everything I want and nothing I don't!
Still trying to accommodate my love for live sports. Not liking missing my football & basketball.
There is nothing much to say. They are best online dealer in USA. I might have ordered 100+ items from amazon. Even if it is a one dollar item or 1000 dollars, they never let me down. The most reliable website for everyday shopping.
Easy ordering process and a huge selection of everything you could possibly want! I love the selection that Amazon offers and their customer service reps are always helpful when I need them. I would recommend Amazon to anyone that loves onlline shopping and finding great deals!
Powerful site provide the the goods fast and safely.
I think it is full of magic.
I can find everything I want in this website.
The price is much cheaper than it in local shops.
There is only one problem is that, you may bought fake products there.
So before you purchase your product, make sure the quality and check the review on the page.
Everyone would enjoy its shopping experience.
I like this site because your able to find just about any item you could possibly
Need. They are also very prompt in sending and allowing to follow shipping of any items.
Thank you,
Bob
Gettogether
Excellent service thus far. As a music lover, I'm really glad I finally began ordering hard-to-find CDs from amazon.com. The CDs have always arrived in just a few days - and in perfect condition.
I've always used amazon and they are the best online company by far. A good company will solve your problems quickly and smoothly and in over 5yrs I've only had 2 hiccups with orders which were resolved swiftly and easily. If you want a piece of mind then buy from amazon even if the item is £2 more expensive than i've seen it elsewhere i'd still rather choose amazon. Very recommended.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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