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AmazonReviews 11,105

2.6

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,740
value
1,628
shipping
1,622
returns
1,421
quality
1,538

We monitor reviews for authenticity

Georgia
9 reviews
19 helpful votes
Follow Sarah M.
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I'm a college student and so I need to find books (among other things) at a cheap price. Amazon makes it possible for me to do this. Even if I don't buy my books (or other products) directly from the "Amazon Account" and I buy it from someone else that posted their product on Amazon, I feel that Amazon made it easier for me to be able to search for and buy the product that I want at the price that I want it.

I've never been chipped out of my money. I always received the product that I wanted, in the condition that was listed and in a reasonable amount of time.

Thumbs up! <3

Date of experience: September 20, 2013
Florida
3 reviews
7 helpful votes
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Amazing buying experience, recommend this above all else.

Date of experience: September 17, 2013
California
2 reviews
6 helpful votes
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I love amazon.com and just bought a GPS on it although I wish that it was a bit more specialized cause sometimes I get confused with all the different categories and options. Great otherwise for choices and pricing, prime shipping is wonderful.

Date of experience: September 17, 2013
California
12 reviews
308 helpful votes
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Purchased most of my stuff here at very friendly rate. Can prepare for my next gig with all the time spent shopping at home.

Date of experience: September 17, 2013
Connecticut
1 review
2 helpful votes
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Do not expect your shipment as quickly as they advertise. Not the first time this has happened. Their website states "Order by 8pm and receive tomorrow". Don't trust their claims. The only reason I would order from Soap.com is if I needed items in a hurry. Since they do not ship as quickly as they claim, I have no reason to order from them as I get better deals elsewhere.

Date of experience: September 14, 2013
Ohio
34 reviews
72 helpful votes
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Good to purchase off of...
September 12, 2013

Good to purchase off of... but defiantly not good to sell on though... they will rip sellers off and freeze their funds for 90-180 days for no reason...

Date of experience: September 11, 2013
Virginia
2 reviews
1 helpful vote
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Man I love this site!
September 10, 2013

Man I love this site! Great prices, excellent return policy, first quality goods!
It has been very easy to navigate and offers almost an unlimited array of products. My past concerns have always been addressed with the utmost professionalism and courtesy.

Date of experience: September 10, 2013
France
2 reviews
2 helpful votes
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I have been an Amazon.com customer for only one year and i find shopping at this site wonderful every time. Usually i come here for some technical products not those fashion items and i find the reviews are of much reference value.

Date of experience: September 10, 2013
Idaho
4 reviews
7 helpful votes
Follow Dolores C.
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Amazon is a great site to get items at the lowest price. You have to pay attention to shipping or you might end up spending more overall than if you just shopped locally. All in all, it is a staple in my household

Date of experience: September 7, 2013
Michigan
3 reviews
5 helpful votes
Follow Robert T.
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I've been an Amazon customer for many years. I've had mostly positive experiences with their merchandise. I have had to return some goods, but the return process was very easy. They sell almost everything at a discount, but do your homework and check prices elsewhere just to be sure.

Date of experience: September 5, 2013
Georgia
3 reviews
4 helpful votes
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Customer for over 9 years. Usually have competitive prices, fast delivery (even when using "Free Economy" shipping, I get my orders within 2-3 days). Great return policy, no questions asked.

Date of experience: August 30, 2013
California
2 reviews
7 helpful votes
Follow Jojo M.
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Prime is worth it and amazon is my first stop for basically everything.

Date of experience: August 29, 2013
Oklahoma
6 reviews
10 helpful votes
Follow Brandi W.
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I was tired of paying the high price of cable so I switched to Amazon Prime keeping my internet of course ;) I have never been happier! I still have all my favorite shows and any movie anytime i want commercial free! The best part I only pay for what I actually watch. No packages no rate hikes just everything I want and nothing I don't!
Still trying to accommodate my love for live sports. Not liking missing my football & basketball.

Date of experience: August 22, 2013
Illinois
2 reviews
2 helpful votes
Follow Poonam K.
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There is nothing much to say. They are best online dealer in USA. I might have ordered 100+ items from amazon. Even if it is a one dollar item or 1000 dollars, they never let me down. The most reliable website for everyday shopping.

Date of experience: August 21, 2013
Idaho
4 reviews
3 helpful votes
Follow Emilie h.
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Easy ordering process and a huge selection of everything you could possibly want! I love the selection that Amazon offers and their customer service reps are always helpful when I need them. I would recommend Amazon to anyone that loves onlline shopping and finding great deals!

Date of experience: August 16, 2013
China
3 reviews
10 helpful votes
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Powerful site provide the the goods fast and safely.

Date of experience: August 15, 2013
Saudi Arabia
14 reviews
5 helpful votes
Follow zhang a.
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I think it is full of magic.
I can find everything I want in this website.
The price is much cheaper than it in local shops.
There is only one problem is that, you may bought fake products there.
So before you purchase your product, make sure the quality and check the review on the page.
Everyone would enjoy its shopping experience.

Date of experience: August 15, 2013
Texas
5 reviews
14 helpful votes
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I like this site because your able to find just about any item you could possibly
Need. They are also very prompt in sending and allowing to follow shipping of any items.

Thank you,
Bob
Gettogether

Date of experience: August 14, 2013
Oregon
19 reviews
92 helpful votes
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Excellent service thus far. As a music lover, I'm really glad I finally began ordering hard-to-find CDs from amazon.com. The CDs have always arrived in just a few days - and in perfect condition.

Date of experience: August 14, 2013
China
4 reviews
2 helpful votes
Follow Candy W.
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I've always used amazon and they are the best online company by far. A good company will solve your problems quickly and smoothly and in over 5yrs I've only had 2 hiccups with orders which were resolved swiftly and easily. If you want a piece of mind then buy from amazon even if the item is £2 more expensive than i've seen it elsewhere i'd still rather choose amazon. Very recommended.

Date of experience: August 13, 2013