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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Jennifer H.
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Gratefully, amazon has more than enough those, regularly at modest costs, It is additionally functional in finding books that are uncommon and no longer available.

Date of experience: December 18, 2013
Colorado
3 reviews
2 helpful votes
Follow Casey C.
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Amazon.com continues to have the best pricing on the market and always ships in reasonable time. I have been an amazon customer for several years and have never had a bad experience!

Date of experience: December 17, 2013
New Hampshire
3 reviews
4 helpful votes
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Best shopping experience on the web! I've learned my lesson shopping for "too good to be true" deals at other online retailers. Amazon has the best price, and BEST service of any online retailer I've used.

Date of experience: December 17, 2013
Texas
3 reviews
3 helpful votes
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Great store to buy products. However I had a little hassle when trying to access my account.

Date of experience: December 16, 2013
Texas
2 reviews
0 helpful votes
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Fantastic service
December 16, 2013

Fantastic service. This company has always bent over backwards to help me with any problems I have had. Even when the problem was my fault and I admitted it to them. The shipping has always been fast and the item diversity has been amazing.

Date of experience: December 16, 2013
North Carolina
2 reviews
2 helpful votes
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As good as it gets, but be aware that individuals are now selling on Amazon and charging higher prices than Amazon used to. I used to be able to find the best price on every product here, but no longer. Otherwise: Excellent Amazon customer service. Easy returns, no overcharges, fast shipping on most items. Soooo easy to use.

Date of experience: December 15, 2013
Colorado
4 reviews
2 helpful votes
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Amazon is simply the best website ever. I'm so happy that it sells just about everything, because I can always trust their low prices and prompt shipping. I will always, always, always shop at Amazon first. <3

Date of experience: December 13, 2013
Utah
3 reviews
7 helpful votes
Follow Marmar B.
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I shop on Amazon so much that I swear, if I walked into one of their warehouses, they'd recognize me. I've been shopping there since their beginning, back when they only sold books, and now I can find anything in the world there, which is pretty amazing.

I've never had a bad experience with Amazon, whether I'm buying directly from them, or one of their 3rd party sellers. The very few times that I haven't been happy with a product, I was able to return it for a refund with no problems whatsoever. If there was a problem with the item, they paid return shipping. If I just didn't like it, I paid the return shipping, which seems fair.

Whether I'm shopping for books, toys, furnace parts, electronics, sea salt, boots, or any of a million other things, I can usually find it on Amazon at better prices than anywhere else.

Unless I'm shopping for handmade, I always check Amazon first when I'm looking for something specific. I also find it to be a great place to shop for gifts for those hard to shop for people on my list because for many products, I can narrow the search options down to gender and age. That's priceless.

Date of experience: December 12, 2013
Sweden
2 reviews
4 helpful votes
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I live in Sweden and usually order from amazon.com. My 2 latest bookorders was not good." The philosophers stone" by Joseph P Farrell was not cut on the longside. Next book was also Farrell, "The financial vipers of Venice". The guy or girl who picked my order must have come directly from a donutstand. Half the donut was on my cover. Another thing i dont like is that Amazon have some kind of deal with manufactorers that prohibites them from shipping some items to Sweden(this goes for Amazon.uk as well). When i try to order for example a phone or camerafilters, the answer i get is that there is something wrong with my adress and that they cant process my order. Thats all they say. Most annoying is that they send emailreminders and want to me continue my ordering of the stuff they just said that i cant have. Amazing Amazone

Date of experience: December 11, 2013
California
5 reviews
7 helpful votes
Follow G C.
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They have almost anything you'd ever want to buy. Amazon Prime is awesome too :)

Date of experience: December 11, 2013
Wisconsin
3 reviews
14 helpful votes
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Never had a problem ordering off amazon.com. Love their search engine, it's cool how much stuff they have to choose from. Keeps getting better over the years in my opinion.

Date of experience: December 11, 2013
Texas
4 reviews
5 helpful votes
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Ordered a New Nutribullet, arrived used, I figured I would wash it then use it. The motor was louder than it should be and the product leaked. I contacted customer support and was granted a free shipping label to mail back, and refunded my 100% right then and there so I could purchase a new one. ( I did not want to purchase it again, and I did not, but still was refunded)

Customer support is 10 out of 5 stars. They go farther than they need to to make you happy. Just be friendly and respectful to them and they will return the favor.

Date of experience: December 11, 2013
California
5 reviews
3 helpful votes
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Make sure to check the shipping price when purchasing anything from amazon.

Date of experience: December 10, 2013
New York
4 reviews
4 helpful votes
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Amazon's customer service is great. When I had an issue with a wrong product, they paid for return shipping.

Date of experience: December 10, 2013
California
2 reviews
9 helpful votes
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I couldn't really complain about much, always on top of things and they help resolve any issues in a very timely manner. Love Amazon!

Date of experience: December 10, 2013
Philippines
4 reviews
5 helpful votes
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I got exactly what I ordered with exactly the specification I expected. It was a Yamaha PSR S 550 keyboard. It was shipped right to me. The description pictures are exactly what I received. Thanks

Date of experience: December 9, 2013
Texas
3 reviews
4 helpful votes
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I use amazon for all of my needs! Shipping is always fast and amazon is an excellent distributor. I love the Amazon Student and Mom sections to help save you discounts on what you really need. I am totally in love with the wish list and am constantly updating my lists. You can use a universal wish list button for once! So add an item from ANY site and if amazon has a cheaper match it will automatically show up and recommend similar items. The perfect site to make a baby registry too! Wonderful I could not be more pleased with a site!

Date of experience: December 9, 2013
Ohio
10 reviews
34 helpful votes
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Love this site
December 8, 2013

Love this site. Lots of great stuff for a great price. The only bad thing is shipping can take a while. I ordered a phone case 2 1/2 weeks ago, and it's still across the country. But I usually have no problems.

Date of experience: December 8, 2013
Arkansas
4 reviews
2 helpful votes
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I have ordered enough times from Amazon, I don't want to admit to the numbers. Delivery is always as promised. One delivery was delayed by a day due to inclement weather at a UPS hub. Neither Amazon's or UPS's fault. Items are always well packed, arrive in terrific shape. The prices are hard to beat (at times they are not the cheapest, but with their track record in fulfilling my orders with quality product delivered in a timely manner, low price doesn't always win out. Fortunately, they ARE often the pricing winner, so there are no decisions to be made.

Date of experience: December 7, 2013
Washington
5 reviews
8 helpful votes
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Love the service at Amazon and reliable shipping. I buy my formula from them and always at my front door on time.

Date of experience: December 7, 2013