On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love Amazon.Com. The site is very easy, the reviews are generally useful (I often consult them before purchasing anything) and their customer support has always been responsive. I've been a "Prime" member since they began offering it and find added value in it consistently.
No need for a lengthy review on this one. I've used Amazon for years and always have something positive to say. Great way to find things for cheap/inexpensive, you just have to wait a little longer to get it.
Creating an amazon.com account is pretty easy. I don't remember having to add a credit card number before I actually ordered anything, so that's always good. It's always good to at least skim or search though the Privacy Policy and terms of service. That way you can see how things can work out for you if something negative were to happen.
Most sellers I've bought something from were always really good, punctual, and delivered what I had expected. However there's always that lot that sucks. I tried to buy a replacement laptop battery from a seller (something like kmsbooks/kmsdbooks) and they sent me the wrong one. I contacted them, they were polite and sent me a new one. Still the wrong one.
Overall, a really good site to do your shopping on, just read the reviews before you buy anything so that you are aware of what you might get.
I have had nothing but excellent service from Amazon. Recently I had to return some purchased items and it was easier than I expected. They are doing a great job and often have lower prices than what's available in regular retail stores.
One thing I like about this site is the vast amount of products available. They sell everything. I was able to order some sheet music from a specific author and BAM!. I should order more stuff from here more often. The price was retail price though but that's because its sheet music and very hard to find locally. Supply and demand at work. I was looking at burr grinders for a new coffee machine and found some good prices so I might order one of those. I can't believe I waited so long to order from this site. I guess I am just a bit weary of new places to shop.
Most of my purchases have been hassle free.
I once received a book with a different cover than was pictured. I didn't mind for the price, but it is not a good practice to have.
A good, user friendly site overall.
Easy returns great products and usually the best prices. I can say that in the last 5 years we really were only disappointed by 2 products and they were pet products with mixed reviews when bought them, so not an Amazon fault.
Shipments usually arrive sooner than promised. Receive free shipping with $35.00 in purchases; able to "store" multiple purchases in "Shopping Cart" til amount of purchases reach the free shipping level.
I like amazon.com, there are different many cheap products we can choose from. And it is worthy of the trust of consumers.
I have never had anything but positive experiences with Amazon. They have the best customer satisfaction policy hands down. I never worry about ordering from there, even when it's an unknown vendor, because I know if I have a problem with the vendor, Amazon will back ME up and make that vendor honor their customer satisfaction policy. I love Amazon!
Even if you can put aside the horrible treatment of Amazon employees, even if you can overlook the fact that Amazon is killing brick and mortar (along with all those retail jobs), this company is still horrible. There customer service is a joke. Fraud runs rampant now. I'm a savvy shopper and still got scammed twice in the last few months.
First ordered a Nintendo Switch was charged and received a tracking number that never moved. It took Amazon far too long to refund the obvious scam. Second time I got a fake 200 GB SanDisk micro SD card. It looked like a legit 200 GB card, but was just blank plastic on the backside and was actually only an 8 GB card. Again Amazon was slow to refund and amazingly didn't even close down the scam sellers account.
I then received an Amazon gift card as a gift from my aunt that had a zero balance on it when I tried to use it. Amazons response was basically too bad so sad. They said, "It appears someone other than the intended recipient used the gift card. We cannot offer a refund." Gee that's nice, and when I asked who used the card they said that info is private. They admit the card was fraudulently used, but then hide who did it and do no further investigation. No wonder scams run rampant on Amazon, their rules literally promote scammers.
That was the final straw, I cancelled a huge Christmas order I had placed as well as my Prime membership. The funny thing is Amazon actually isn't always the cheapest, they've just brainwashed us all into thinking it.
I ended up becoming a Gamers Club Member at Best Buy and reordered all the Christmas stuff even cheaper than it was from Amazon and felt good supporting a brick and mortar store and the sales associates who depend on that job.
Amazon is a horrible company that is getting so big they believe they don't have to care about anyone. Stop supporting this company, or in the future we will all be forced to work for Amazon and buy from Amazon, as they will have fulfilled their evil plan and put all brick and mortar stores out of business.
Did all my holiday shopping on amazon this year -- great experience, great prices and great delivery! Congrats amazon!
Always get my things on time. I even tried Amazon Fresh and loved it as well. But what I like the most is that there customer service is great.
I often come here for shopping, I liked amazon customer service, very carefully
Does easy ordering and getting stuff in a timely fashion sounds good to you... have ordered hundreds of products over the years and continue to love and use amazon for 80% of my on-line shopping. On the rare occasion when I encounter an issue, it is always handled in a professional manner an to my satisfaction.
The only reason I didn't give it 5 stars is that I have only ordered twice, but both have been great experiences. Granted, not everything on their site is a good deal, but toilet paper, laundry aids, and soap have been great purchases for me. I have also purchased some bakeware that I was very pleased with.
Have only used on occasion but the few times that i have great service, prices and super fast shipping has been all that i have experienced.
Amazon; outstanding service, very fast on everything I hae ordered to date. All my orders in the couple years have been exactly what I ordered and fast to arrive. Thank you for the great service!
Good prices, quick shipping what else could you want?
As a prime member shipping overnight is incredibly cheap and I procrastinate on buying things until the last minute.
Prime. Prime is the best thing I have ever purchased on Amazon, and comes with free movies. Not all of the movies are also on netflix. It's a great deal and I save so much in shipping.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account