AmazonReviews 11,108

Amazon itself is usually very reliable, but their "Amazon Payments" in conjunction with Kickstarter is clunky and frustarting. I tried to change my payment for a Kickstarter project and they told me my account was "disable" because they "couldn't verify" my information.

Now I must fax them my driver's license and to make it worse, the reward I wanted was limited and now there are no more. Kickstarter should use something better than Amazon Payments.

Good selection, fast delivery -- worst packing ever. Two orders ago, when I opened the huge box full of heavy stuff (including canned cat food and litter) a bag of cat litter has been ripped open -- no surprise given how it was packed -- and went all over my floor, throughout the bottom of the shipping carton -- and leaving a trail as i brought it to the back of my apartment building. Took a long time to clean up. Got a $5 credit (and another bag of litter0.

Once, ok.

Next order -- same deal -- this time tops of 2 bottles of dish detergent ripped off. Soap all over floor and all over 2 dozen cans of cat foot and other stuff.

Over an hour spent cleaning up after these guys.

Second time, they offered a $15 credit (not much use, don't want to order from them again) and/or return and or to replace order -- but honestly, I don' t have time to order from this site.

I have to share my recent experience with Amazon.com. I am still in shock and amazed how wonderful their Customer Service is!

A month ago, I placed an order with Amazon. There were three boxes all shipped by UPS. One of the boxes, UPS delivered to the USPS for final delivery. This was the box that never arrived. I received a text from Amazon when it was delivered. But, it hadn't. It is a very long story of how bad USPS was to deal with about this "lost" shipment.

A few days later, quite upset with USPS, I emailed Amazon. This was NOT their fault, nor was it the fault of UPS. I told them that. I was just upset I was out quite a bit of money and there was no delivery signature and I had no where else to turn for help. Within one hour (literally!), I received the nicest email from Amazon Customer Service. They credited back the money (it was "in pending" an hour later on my credit card account!), wanted me to re-order the items and included the links to those items in their email to me! And, if that wasn't wonderful enough, they offered me free one-day shipping for "my inconvenience"! They also informed me that their shipping department would help locate that package with the USPS.

Today, three weeks later, I received another email from Amazon Customer Service. Their shipping group received that "delivered" package and it was marked "Undeliverable" by USPS!

A negative ten points to USPS, and, to Amazon, I am your customer for life! You didn't have to reimburse me for my loss, but you did! You were also able to take on the USPS when I was ignored by them. I just had to share my story about how incredibly wonderful Amazon has treated me.

I am not an Amazon Prime member. I am not one of their "regular" customers. I may purchase from them a few times a year. Yet, they treated me as if I was their most prized customer. THANK YOU, AMAZON!

My numerous experiences shopping online at Amazon.com have been most favorable. Their website is enormous, and their excellent reputation is well founded. Both their prices and products have made their website a major success story. Furthermore, the customer service I have received at Amazon has been excellent. It is no wonder that Amazon has become a common household name. I personally recommend Amazon to anyone looking for value and service in shopping for everyday and special needs.