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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Illinois
3 reviews
7 helpful votes
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Have always been happy with shopping experience, superior customer service.

Date of experience: March 19, 2014
California
4 reviews
5 helpful votes
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I love Amazon, have a Prime membership, and order from them constantly. I've never had a problem receiving anything when it came directly from them. If something is shipped by another seller, I have had to check up on an order before, but still always got it and was happy with it.

Definitely worth a visit!

Date of experience: March 18, 2014
Michigan
3 reviews
3 helpful votes
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Have been a prime member for years, LOVE LOVE LOVE AMAZON! I think I have ordered probably 100 plus times from them and only 2 extremely minor issues ever, 1 item was not as pictured and phoned, they immediately corrected the issue with very little hassle on my end on returning the item, and the other was very forgivable and really my fault for procrastinating, waiting til last minute to do Christmas Shopping. Ordered two day shipping at Christmas time and parcel was late due to a UPS meltdown but arrived one business day late... Prime membership is expensive but if you utilize the option to add 3 family members to your prime account (I think it is 3 or 4) and divide the amount of the membership between all, it is well worth the price and convenience of shopping online with extremely fast delivery!

Date of experience: March 16, 2014
Texas
3 reviews
2 helpful votes
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I'm a prime member and although not super excited about the price going up on me next year, I can say that prime membership has helped me with saving money for the types of things I buy and the online activities my daughter does on her Kindle. She gets to borrow books to read and watch free movies. I don't pay shipping for my orders and I get quality service. This is my go to spot when I begin research on buying something and comparative pricing.

Date of experience: March 14, 2014
Canada
11 reviews
43 helpful votes
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PROS:
March 13, 2014

PROS:
It is a legitimate multi-national business offering great quality goods and fast delivery.

CON:
Does not accept Paypal or Skrill (previously known as Moneybookers)

Date of experience: March 13, 2014
Florida
2 reviews
2 helpful votes
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I was able to charge an iPhone 4s and 3G with this cable at amazon.com. Looks very similar to the factory cable. I was able to sync my iPhones to my PC. So far no issues. Would recommend.

Date of experience: March 12, 2014
Florida
3 reviews
2 helpful votes
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Always find what I want and usually cheaper than ebay by a little bit but sometimes they get you on shipping charges, you need to watch that closely.

Date of experience: March 12, 2014
California
5 reviews
7 helpful votes
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I love Amazon!
March 12, 2014

I love Amazon! I buy from Amazon frequently and have bought everything from school books, to Christmas gifts to electronics. All my items have been sent very quickly and arrived in good condition. I found Amazon to be a student's dream site, because if you know the ISBN number of a textbook you can order it on Amazon for often less than half price. Amazon features many name brand items and you can even find items which are discontinued or rare. What I like the most about Amazon instead of Ebay is that Amazon isn't a bidding site, reasonable prices are posted and when you like an item you can buy it right away, no waiting for an auction to end. I will continue to buy from Amazon on a frequent basis.

Date of experience: March 11, 2014
Pennsylvania
3 reviews
18 helpful votes
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Amazing customer service and a great selection. There's a reason I've been shopping on Amazon.com for nearly 10 years. You can't go wrong with Amazon Prime - two-day shipping and an excellent return policy. Just be sure to pick Amazon as your seller!

Date of experience: March 5, 2014
California
6 reviews
11 helpful votes
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I almost wish I had something negative to say about amazon but I don't. I have purchased from them over the past several years and have never been dissatisfied, and on the occasion I had to return an item, the transaction was as easy as the purchase. Over the years I've seen their ship time improve greatly with regional warehouses and fast shipping. I have to say their pricing us great and their customer product reviews invaluable to the shopping experience... consider me brick and motor no more!

Date of experience: March 5, 2014
California
3 reviews
17 helpful votes
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I have been an Amazon Prime member for 4 years... this is the most valuable service of any website out there... my membership has payed for its self in free shipping 4 fold... way to go Bezos!

Date of experience: March 5, 2014
California
5 reviews
29 helpful votes
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I'm such an amazon junkie. I buy everything from books to supplements to food to clothing from them. A Prime membership also gets you streaming video, and it's cheaper than Netflix, without even getting into the shipping benefits. The only downside is that they are taking over the world and I am entirely complicit in that. So, there's the guilt thing. But honestly for price and convenience, you can't do better.

Date of experience: March 3, 2014
New York
5 reviews
12 helpful votes
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Whether you're looking for deodorant to a whiteboard (my most recent purchase), they most likely have it in stock. What I had a problem with regarding my last purchase was the time it took not to be delivered, but just to be shipped from the location of origin. It took over two weeks just to get confirmation that it "shipped", which in turn means it took another week to get to me. While I've had amazing service from Amazon in the past, this last one was just average.

Date of experience: March 3, 2014
Canada
4 reviews
8 helpful votes
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Always great products, great prices, and fast shipping... and I don't even use Amazon Prime. Anything that is shipped via Amazon warehouse is speedy as can be.

Date of experience: March 2, 2014
Colorado
8 reviews
11 helpful votes
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I spend a lot of $ here, and regret none of it. I just wish they'd mediate some of their sales through other companies a little better, so anymore i try to buy straight through amazon, because they are always great.

Date of experience: March 1, 2014
California
4 reviews
26 helpful votes
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OMG, I love Amazon!
February 28, 2014

OMG, I love Amazon! They advertise themselves as having "Earth's biggest selection," a distinction that only its competitor, eBay, comes close to challenging. You can find a wealth of things. Really.

No more than half of Amazon's inventory is in stock at one time, but they are always striving for some availability. You can tell they really want you to get what you're looking for.

Only thing is, they're not so good for things that have long been out of print. If you want something like that, try Googling "rare (insert category here)."

Date of experience: February 27, 2014
New Jersey
3 reviews
5 helpful votes
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Great site, Amazon has so many things that I can't find locally at times.

Date of experience: February 27, 2014
Virginia
2 reviews
1 helpful vote
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I'm an avid reader
February 26, 2014

I'm an avid reader. Amazon is the very best source for the best buys on books.

Date of experience: February 26, 2014
Arizona
6 reviews
15 helpful votes
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You can find just about anything on Amazon, and usually at a very good price. The threshold for free shipping did go up from a $25 to a $35 purchase, but this is still a good deal, and I can usually fill out an order up to $35 with little trouble (you know... because they sell just about everything). The customer reviews are very helpful, and the layout of the site in general is terrific. But the best thing about Amazon is their customer service. It is very quick & easy to access, and they are great at fixing just about any problem you encounter.

Date of experience: February 24, 2014
Washington
3 reviews
29 helpful votes
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Trust me, Bro, this website is fine. You'll be okay with their orders, but some won't actually show on your balance sometimes if you are using a credit card or debit. Now it may be your card in general, but I remember their was a case in which I ordered items and my balance was still there, which should have been an empty balance.

Date of experience: February 24, 2014