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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Has almost everything you need. The price is almost always right as well. Very good for finding reviews and more info on products. Would recommend with confidence.
Im new to ordering from mail. Ive ordered 3 times from amazon in the last 2 months. When i havent been able to understand the screens or i have needed to remove an item that i already confirmed and paid for, their customer service has been wonderful and helpful. I had to return 1 item and the process of getting that returned was easy also. So far, i have no complaints with them. I like finding the items directly shipped from amazon so i can skip the shipping cost.
I absolutely love it for convenience and the ability to find rare things that may not be else where. Even if I don't purchase from there, I use the reviews to make decisions.
I LOVE LOVE LOVE Amazon! I am a total addict. Before I make a purchase of ANYTHING, I check Amazon first to see if they can beat the price and they usually can along with FREE Shipping if you are an Amazon Prime Member! And trust me for the nominal fee, it pays for itself!
The best online shop using affiliate programs to earn more money for publisher. The good point for Amazon sellers.
Huge product variety. Very good deals are possible. However, I have received some garbage products through Amazon. Probably my fault though. Just remember 2 things, "You get what you pay for" & "If it seems too good to be true, it probably is"
I give this a 5-star rating because I am glad how the customer service handled the problem when I called.
I purchased a "Graco Click Connect 35 LX infant seat, Gotham." However, when we received the product, it was not an LX version (LX version has no re-thread adjustable15 point harness and other exclusive benefits). I looked on the Graco website and discovered that the Graco Gotham infant seat I purchased from diapers.com did not come in an LX version, so a Gotham LX did not actually exist.
I explained the mishap to the customer service representative (Brett or Brent?) and he provided $20 credit to my account and offered to refund my purchase with a free UPS pick from home. I decided to keep the seat because I was so close to due date and I didn't want to be left without an infant car seat.
Customer rep was very upbeat, amiable, and respectful.
This site has everything you could ever imagine. Just make sure you check the reviews of the seller as not all items are coming directly from Amazon.
Consistently good service, have placed over 50 orders and only 2 problems, but both were solved almost immediately.
Just an awesome place to shopping... I am using this from last 8 years and never I have been disappointed from their services, The delivery time is super fast..
Submitted all required proof in order to verify my philippine-issued credit card, but no response. Absolutely lousy and shabby customer service. Does not even accept e-mail attachments. Had to send via fax. So stone-age! Amazon, you just lost 3k on me.
Ordered 20+ times with amazon and never had any issues. I recommend this website to anyone that buys things online.
I bought my college textbooks from your stores and not only did they do the job, I got a profit by selling them back to other buyers from the same place I bought them.
I also bought my webcam and resistance bands from your company.
Needless to say, I'm going to buy from you time and time again when I'm in the need.
Always great experience. I use it to review and compare items before I buy.
They say that they have 2 day delivery but they don't deliver when promised. I'm still waiting for my order.
What do I buy on Amazon? The question is: what DON'T I buy on Amazon? There have been a couple of Christmases where every gift I purchased came from Amazon. I am a Prime member so I always receive my shipments quickly. I've bought everything from comic books and socks to toys for my kid a bike rack for my garage. Hair spray, vitamins... you want it, they've got it. I probably shop at Amazon till I die.
I purchased recently an item from this site, and was very happy about fast delivery and good service:-)
I have purchased many products from amazon, ranging from phone accessories to mattresses. I haven’t encountered any issues with their delivery, for the most part they have exceeded my expectations. Usually, I receive packages earlier than the date that it’s expected to get to me. I did have one issue with a phone cover that I ordered from a 3rd party seller but that was resolved quickly. Overall, the listing prices are competitive, the customer service is very efficient and the deliver expectations are always on point.
I guess I should. First, the site has whatever you desire to purchase. Second, the customer service is top notch. Third, when they mean two-day shipping they mean two-day shipping. I've been using this website to purchase things from gifts to food for years now. It's definitely worth your attention.
I've been a long time customer and I'm impressed with their speed and accuracy. I've rarely had them mess up an order and it always arrives before the estimated delivery date. Their prices are pretty decent and the selection is amazing.
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