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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Alabama
10 reviews
11 helpful votes
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This is my most favorite place to shop online, I get everything, movies (DVD and amazon instant video), Kindle books, household items, mp3 music, health products, food, books, and more. When they have send me the wrong item, I tell them and they give me my money back... They have awesome coustomer service. I have a Kindle Fire HD 7 and I love it. I love their Kindle tablets too. I have really never had a problem with Amazon. Amazon is AMAZING!

Date of experience: May 21, 2014
NL
11 reviews
32 helpful votes
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By now I'd have to say that Amazon is my go to place for a lot of stuff. Books and various electronic or household items are among the items I've ordered in the past and to date everything has been delivered on time and as ordered. So far I made 7 purchases and only had 1 small problem which amazon sorted out quickly so 10/10 from me.

Date of experience: May 16, 2014
Georgia
2 reviews
2 helpful votes
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Shopping at Amazon.om was easy and I felt secure when giving my information to them. Delivery speed was good and within the intended time. Customer service was always there through email or otherwise. Overall, I would recommend buying online at Amazon.com because they have almost everything you could ever want to buy anyway!

Date of experience: May 15, 2014
New York
9 reviews
25 helpful votes
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I do some shopping on Amazon. They have everything you could imagine and most of the time you cannot beat the prices. Be careful about shipping you can get charged if coming from 3rd party and depending on what state you are in they charge tax.

Date of experience: May 15, 2014
KR
3 reviews
3 helpful votes
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Best retail website... best customer service. Has everything I need (except for groceries, lol)

Date of experience: May 2, 2014
Pennsylvania
9 reviews
14 helpful votes
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I have been buying from this site for 2 years now and they provide excellent service I always find the products I need and they have the best prices also very fast delivery of products I always check prices at other sites then I check amazon and their prices are always lower than other vendors I will continue to buy from amazon any time I need something.

Date of experience: April 30, 2014
Massachusetts
1 review
0 helpful votes
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Great!
April 30, 2014

Great! Never a problem! Receive orders quickly! Love them

Date of experience: April 30, 2014
New York
2 reviews
2 helpful votes
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I just recently began purchasing a lot from Amazon. As of now I have no complains. They have an app you can download onto your phone, which is very user friendly. They handle their business very well and shipping was no problem. I'm looking into becoming a prime member. I would definitely recommend this website, it has everything!

Date of experience: April 29, 2014
Texas
14 reviews
43 helpful votes
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Amazon is so reliable and has so many things online. Sometimes shipping takes forever, like for books or anything, however, they DO tell you how many days it will take. I ordered boxing gloves and handwraps. I love both.

Date of experience: April 29, 2014
TT
5 reviews
10 helpful votes
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I absolutely love this company they made my first online shopping experience a good one. Great job

Date of experience: April 24, 2014
Ohio
3 reviews
14 helpful votes
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Amazon is just the most amazing website. Everything that I have ordered so far has come in tip-top shape, and it has been delivered on time as well. Customer service is very nice and helpful too.

Date of experience: April 21, 2014
Tennessee
3 reviews
4 helpful votes
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I have never yet looked for something on Amazon and not been able to find it at a reasonable price. I trust them more than ebay because everything is shipped from the USA and they want to make sure I am satisfied. I have been using them for several years and have made well over 100 purchases - I've lost track.

Date of experience: April 20, 2014
Pennsylvania
7 reviews
274 helpful votes
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Almost anytime I order anything off of Amazon, I get what I wanted and am satisfied. Amazon often has prices cheaper than half of what it would cost in the stores and shipping is usually fast. Every once in a while, you'll get a bad seller, but this is very rare. Maybe 1% of the time. I have to say, Amazon is one of my favorite sites ever and besides maybe clothes, there's almost nothing I wouldn't buy off of it. Amazon is the kind of company you'd be proud working for. Its the best!

Date of experience: April 20, 2014
Mexico
5 reviews
12 helpful votes
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Amazon is probably one of the most trusted online stores of all. I ALWAYS turned to Amazon when I needed to order a books or movies for school. I've never had any sort of mix up with orders so I have never had to talk to customer service, but I would presume that their customer service is up to par with my standards. I will most definitely be a frequent customer.

Date of experience: April 18, 2014
Arizona
6 reviews
16 helpful votes
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I simply LOVE Amazon.com! I have bought many things over many years and almost every transaction has gone great. I had one not work out, and they resolved my issues very promptly! Great competative prices; when I compare to results on google shop and others, Amazon still comes in best/most choices to me.

Date of experience: April 16, 2014
New York
6 reviews
11 helpful votes
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Amazon is fantastic!
April 15, 2014

Amazon is fantastic! This site really helps find what you want to buy. The processing is trusted.

Date of experience: April 15, 2014
New York
4 reviews
6 helpful votes
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Amazon has it all...
April 14, 2014

Amazon has it all... Include my money!

The selection can't be beat. And the prime service is awesome.

Now, I just need to control myself;-)

Date of experience: April 14, 2014
Colorado
5 reviews
26 helpful votes
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These people are my go-to folks for almost EVERYTHING, from beauty products to music to books to clothes to electric fireplaces. I have been a member of their Prime program since 2011 and I'll tell you, you will not find a better buy for your money anywhere. I have had maybe 5 products that I had a problem with over the last four years (and I'm ordered something almost every day!), and they never fail to make it right. Plus the free two day shipping on many items - what's not to love? They are fabulous and I would not hesitate to recommend them to anyone - and I do!

Date of experience: April 13, 2014
North Carolina
4 reviews
8 helpful votes
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I love Amazon
April 11, 2014

I love Amazon. I am a mom and a Prime member and the convenience of 2-day shipping can't be beat. The ordering process is seamless and it's super easy to track your orders. Returns are a breeze. This is where I do most of my online shopping.

Date of experience: April 11, 2014
Philippines
3 reviews
7 helpful votes
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Amazon has yet to fail me. Been shopping here since forever! Not only for myself but for other stuff for my family and friends. They absolutely love the products and I absolutely love the service and the pricing competitiveness.

Date of experience: April 9, 2014