Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Amazon

Amazon

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Amazon?
grey stargrey stargrey stargrey stargrey star

Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Louisiana
4 reviews
10 helpful votes
Follow Danielle G.
Unfollow Danielle G.
Share Review
Report Review

I ordered Amazon Prime as a means to gain my orders quicker and free (I think it's all 2 day) I also can stream movies from Amazon at amazing speeds and no lag. I love Amazon!

Date of experience: October 3, 2014
California
2 reviews
2 helpful votes
Follow jesse f.
Unfollow jesse f.
Share Review
Report Review

2nd year as member great service easy contact will stay a member for as long as they keep up the great job

Date of experience: October 2, 2014
Virginia
3 reviews
4 helpful votes
Follow Britany C.
Unfollow Britany C.
Share Review
Report Review

Does anyone else love this site so much that they cant stop shopping?
Keep it up amazon!

Date of experience: September 30, 2014
Pennsylvania
1 review
2 helpful votes
Follow Louis T.
Unfollow Louis T.
Share Review
Report Review

They are crooks
September 29, 2014

They are crooks. How can this place still be in business? Never mind that it was the worst ordering experience that I have ever encountered, they sold me a "grey market," product. I. e. A camera that was not intended for sale in the US (and I purchased it online in the US). Three years after buying the camera, I sent it to a Nikon authorized repair agent. Nikon just emailed me to say that they will not have authorized agents repair grey market cameras.

Date of experience: September 29, 2014
Hungary
5 reviews
27 helpful votes
Follow Crypt f.
Unfollow Crypt f.
Share Review
Report Review

Hello guys I found an awesome new place to buy games.: D
They sell games for very cheap prices than in the market price and they will provide the keys instantly.
I regularly buy games here. Check out the prices: bit.ly/1pOzBBI ;)

Date of experience: September 26, 2014
California
2 reviews
3 helpful votes
Follow Rebecca V.
Unfollow Rebecca V.
Share Review
Report Review

I have an been doing bussines with amazon for 5 or 6 years now, it was great at first, and now the shopping experience is proved to be better, and i have all my readings, housing stuff there, so convenient, love it

Date of experience: September 25, 2014
California
5 reviews
14 helpful votes
Follow Jorge G.
Unfollow Jorge G.
Share Review
Report Review

This is a great service
September 24, 2014

This is a great service. I wish I had began using it sooner!

Date of experience: September 24, 2014
Washington
3 reviews
4 helpful votes
Follow Jim C.
Unfollow Jim C.
Share Review
Report Review

I ordered a lund truck cover and am so happy with it. The first one I ordered was the wrong size and they promptly sent a shipper out and picked it up and sent a new one. Ouch. That shipping must have been expensive. This is a big item. But Amazon stood by its customer.

Date of experience: September 20, 2014
District of Columbia
3 reviews
4 helpful votes
Follow Shirley A.
Unfollow Shirley A.
Share Review
Report Review

Use Amazon weekly for Kindle downloads - love it, although I think the Kindle prices are too high. Use Amazon.com regularly for other items too - never had any issues.

Date of experience: September 19, 2014
New York
1 review
3 helpful votes
Follow Unhappy S.
Unfollow Unhappy S.
Share Review
Report Review

Delivery times that they use to market and induce customers to purchase products from the site are not accurate and not reliable. This is unfortunate because the only reason for paying more money to purchase products from the Soap.com companies is that they advertise same-day shipping. Customer service is all apologies with no answers, no helpful information and no solutions. I will NOT be shopping here again and would not recommend ever using them at all if you want your stuff to actually arrive when they claim it will arrive.

Date of experience: September 15, 2014
Utah
6 reviews
120 helpful votes
Follow Julie L.
Unfollow Julie L.
Share Review
Report Review

I've been shopping on Amazon since early 2000 and I absolutely love it. There service is amazing, and I don't know what I'd do without prime shipping.

Date of experience: September 15, 2014
Bulgaria
2 reviews
735 helpful votes
Follow Jesse L.
Unfollow Jesse L.
Share Review
Report Review

My order was here in time, in good condition, exactly what I ordered, what more can you sk for!

Date of experience: September 14, 2014
New Jersey
1 review
7 helpful votes
Follow Grace P.
Unfollow Grace P.
Share Review
Report Review

I have been shopping on line for many, many years and I do not recall ever writing a review but I am so upset by diapers.com that I feel I must express dissatisfaction. I went to the website to order a car seat and attempted to use a friends & family coupon. After completing my shopping I used the code and was notified that the code did not qualify because the item was not on the gift registry. I called the mom-to-be and asked her to please put the item (which was on her amazon.com registry) on the Diapers.com registry. Next day, I once again attempted to purchase the car seat on the website, this time the same coupon code was not valid because the item was on sale. I Called customer service, explained my problem with first attempt etc. was put on hold several times, then was asked to register on the site, finally was told they could not help me. For the most part their coupon codes can not be used on any sale item. Stick to amazon.com their prices are better, no coupon code hassles, no million exclusions excuses!

Date of experience: September 11, 2014
India
4 reviews
2 helpful votes
Follow michae l.
Unfollow michae l.
Share Review
Report Review

Amazon is extremely impressive at providing excellent customer service. Every time I have called their customer support they've gotten someone on the line within 2-3 minutes and they problem was always solved in one call. Returns are rarely an issue if ever and they have pretty much unbeatable pricing. Throw in Prime and there's almost never a need to shop at a brick and mortar store with the free two day shipping. But other than that Amazon are great

Date of experience: September 11, 2014
Paul C.
Pennsylvania
80 reviews
151 helpful votes
Follow Paul C.
Unfollow Paul C.
Share Review
Report Review

Best shopping site
September 8, 2014

Best shopping site. If you have an item of your own you want to sell, use Amazon. I have three listings on the site and they've sold very well. Though, they charge you for selling an item, you get the money for shipping as well. You can write reviews on items as well. That's about it.

Date of experience: September 8, 2014
Massachusetts
100 reviews
131 helpful votes
Follow Charles J.
Unfollow Charles J.
Share Review
Report Review

Joven Gay Pride Flag
September 6, 2014

8/6 Sewn Stipes Gay Pride RainbowFlag 3X5 Outdoor Heavy Duty: Researched Gay Pride flags and was impressed by this flag being sold on AmazonSmile. The company that sells this flag is called Joven. The flag is 3X5, is made of heavy duty nylon/mylar. It has 8 stripes instead of the normal 6. The extra two stripes are pink and baby blue, which were in the original Gay Pride Flags, but were left out because baby blue fades too fast and pink is too expensive. Each color is a separate panel. All eight panels are sewn together with heavy stitching and there are 4 rows of stitching around the outside of the flag. I have bought other Gay Pride Flags for the same price ($19.99) that are cheap and don't last long. This is a sturdy, quality made flag with vibrant colors. If I could give it more the 5 Stars, I would.

Date of experience: September 6, 2014
Ohio
3 reviews
16 helpful votes
Follow Robin L.
Unfollow Robin L.
Share Review
Report Review

I ordered a phone charger that had a description for an iphone. I received in the mail a charger that is intended for a droid. BUT I have ordered a handful of other times and have not had a problem.

Date of experience: September 2, 2014
Canada
1 review
5 helpful votes
Follow Arly H.
Unfollow Arly H.
Share Review
Report Review

Twice now they have sold me used products as new. The last time, the cooking apparatus had old food residue on it. This situation is unhygienic. I am surprised the Food and Drug administration allows it.

Date of experience: August 30, 2014
New York
3 reviews
12 helpful votes
Follow Carolyn J.
Unfollow Carolyn J.
Share Review
Report Review

You know how you open a browser window to search for an item you want to buy? Amazon will always be the result I click on. It's my go-to for almost anything I want at a good price. Their review system is extremely helpful, because you can quickly can see if a seller is reputable or not, and if the product is legit, how it works, etc. I love the layout. Can't say anything about their returns, because I've never had to return anything. Can't speak enough to the great shipping speed of amazon fulfilled items, and don't get me started on Prime. You normally couldn't get me to pay an extra dime to be part of a special savings club. But after testing Prime and seeing the extremely fast shipping times, it's on my to-do list to sign up for Prime. So worth it. Great websites deserve great ratings and I'm giving this one 5 shiny stars.

Date of experience: August 29, 2014
Georgia
4 reviews
51 helpful votes
Follow Paul V.
Unfollow Paul V.
Share Review
Report Review

If you want to purchase computer anything, you might look it up at Tiger Direct. Just don't buy something there & expect anything like customer service... Then, make sure to copy the name & model # and paste it to the search at Amazon.com. Everything's a lot cheaper that way! Amazon also has one of the BEST return polices. Free Shipping for orders over $35. For maybe a couple of dollars more they ship it faster. Amazon also has a lot of items I would have spent more money on at WalMart, lots!

Date of experience: August 26, 2014