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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Washington
5 reviews
16 helpful votes
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If you ever need to double check store prices and you have a smartphone available you can scan the item with the Amazon application and it will show you the price for the item if it's available. Love this site! Sometimes if something you're looking for is out of stock but available from another vendor you can still buy it through Amazon just make sure to read the reviews. Love this site!

Date of experience: January 14, 2015
Alabama
2 reviews
3 helpful votes
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Always awesome
January 14, 2015

Always awesome. Best prices, best customer service, cheap, quick shipping.

Date of experience: January 14, 2015
Illinois
5 reviews
2 helpful votes
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Not much to say
January 15, 2015

Not much to say. Use them often. A little disappointed with the new Amazon Grocery feature which requires adding many household products to your cart to get free shipping, even if you already have Prime.

Date of experience: January 14, 2015
GB
2 reviews
10 helpful votes
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Always had a great experience with amazon. Everything as described and dispatched in great time, always my go
To place when searching for a product

Date of experience: January 14, 2015
New York
1 review
0 helpful votes
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I ordered and paid for an Adobe movie maker and never received the down load two weeks ago.
I would like my money back.

John W. McCluskey

Date of experience: January 14, 2015
GB
2 reviews
0 helpful votes
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Xcellent chice of products, good prices and range of delivery options, my first seller when looking to purchase.

Date of experience: January 13, 2015
GB
3 reviews
0 helpful votes
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Parcels usually arrive on time and returning unwanted items is easy to do.

Date of experience: January 13, 2015
Virginia
6 reviews
6 helpful votes
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The best...
January 13, 2015

The best... But I hope they do not put local guys out of business

Date of experience: January 13, 2015
Saudi Arabia
3 reviews
18 helpful votes
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I spent multiple thousand of dollars purchasing stuff for me, family and relatives with zero worries, I have done it, doing it and will continue to do it without hesitation. Amazon do respect their clients, care about them extremely, professionally and carefully for this reason they have built a very solid and unshakable base of loyalty among both local and global customers.

I do recommend it for everyone especially international buyers, Amazon is a no brainer choice.

Date of experience: January 13, 2015
Utah
12 reviews
44 helpful votes
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Amazon.com is my go to site when I've looked everywhere else. They also rate themselves aggressively so they maynot respond to sitejabber. They are good at customer service and work hard to rectify problems. It takes a while to find out how to contact them, but once you figure it out, you are good to go. All my shipments are quick and I've not had to send anything back. I had a easy time cancelling a subscribe and save (which is automatic shipments). My dogs loved a special treat and it was ONLY available on amazon.com. By finally placing it on subscribe and save I knew I'd have it. My first furbuddy died in February 2013 and my second November 2014, thus I had no need of this special treat shipping again. My new pup is not into treats. Amazon was more than understanding about cancelling any future orders. I just remembered they overbilled me once on these treats and were quick to just cancel the bill and have the vendor fix the site with the incorrect price. They are a hard company to beat whether they make any money or not. They keep the customer front and center.

Date of experience: January 9, 2015
Michigan
4 reviews
21 helpful votes
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While I have had a few complaints over the years, Amazon has come through to help resolve my issues via their excellent customer service. A couple of times, I had ordered items through their Amazon Warehouse Deals program that were not as described, and they either offered a refund, or a replacement. As for pricing, they are not always the lowest price, but if it is a larger purchase, watch Amazon daily as the price tends to change often. (Add it to your cart, and your cart will notify you of changes.) One issue I have is with shipping--some packages arrive with the USPS doing the "last mile" of delivery, and I do not like the loss of tracking information, especially with the rash of package thefts in our area. Overall though, I've had great experiences with customer service, and that makes a difference as to whether or not I continue doing business with them.

Date of experience: January 9, 2015
District of Columbia
3 reviews
0 helpful votes
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I shop for almost everything from Amazon! I've never had a bad experience there. One time I didn't get my item, they asked no questions, resent it out again right away, one time I had gotten socks, it had a hole, they didn't want to see them or have me send them back, sent out free socks! They have amazing sellers on there. Plus I like they carry everything! I buy everything except clothes, I will get a sweat shirt here and there..

Date of experience: January 7, 2015
Texas
4 reviews
4 helpful votes
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Always received good products from Amazon. No billing issues & no shipping issues. You can find pretty much anything. They also work with my credit card for easy use of using my reward points which makes check out so easy!

Date of experience: January 6, 2015
Maryland
4 reviews
1 helpful vote
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I found some amazing deals on Amazon, from household items to personal items. I am a frequent shopper and love the Amazon Local deals as well.

Date of experience: January 4, 2015
California
1 review
1 helpful vote
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Yes, they have almost everything. The reviews are the best part for me - crowdsourcing the item's description, with so much more info than the manufacturer has. Be aware that many of the items are not sold by Amazon, but by affiliates - Amazon collects your info and money, and the affiliate ships it out (or Amazon ships for them). If yo find something and the price looks a little high - search again. Many times the same product is listed in different places, by different sellers, and they can vary quite widely in price.

Date of experience: January 2, 2015
Louisiana
2 reviews
6 helpful votes
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I love to order from Amazon.com. I have always had great shopping and returning experiences. There is no better way to shop! And now you can sign up with Smile.amazon.com and have a percentage of your purchase go to your favorite charity. Thanks Amazon! Also, love my Kindle and the support service from Amazon is outstanding.

Date of experience: December 27, 2014
District of Columbia
1 review
5 helpful votes
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I had never heard of soap.com but after seeing so many negative reviews I felt compelled to write this review. I will say that I was skeptical when I placed my order but soap.com was the only online site that carried what I was looking for. My order totaled about $20 so I figured it was worth the gamble. I placed my order about midnight on a Friday. I was shocked to receive my package Monday afternoon. My order (all in glass containers) was so carefully packed that my coworkers and I laughed about the giant box whose contents could've fit in a shoebox! Great value, great delivery - I'm sold on soap.com!

Date of experience: December 18, 2014
Nevada
6 reviews
19 helpful votes
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I feel Amazon would be amazingly purposed if the contact seller function worked a little better. Sometimes I wait weeks for answers to simple questions and the item is already gone >: ( but other than this I love getting things from them!

Date of experience: December 17, 2014
Missouri
6 reviews
10 helpful votes
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Amazon prime is my first place to look for items I can't find in store! But did you know about Amazon Smile? Same site, same sellers, but part of the proceeds go to your favorite charity! Even better! I get to donate to my favorite charity while shopping for the things I already am buying!

Date of experience: December 17, 2014
Texas
7 reviews
17 helpful votes
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I really enjoy the movies featured on my Prime account. Some of them are a blast from the past, which is a good thing.

One thing that would be helpful would be a email stating that our membership fee would be assessed. I was taken by surprise when they simply withdrew the funds. Thank goodness I had it. This isn't a complaint, simply a constructive suggestion.

Date of experience: December 17, 2014