On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Always delivering promise & tracking data is always accurate
Great company - Amazon
You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU
They have everything you can possibly think to buy... and free to cheap shipping
Great and trustworthy but it depends on the seller.
Never compare this website quality with other sites!
I subscribe to Amazon Prime and definitely get my money's worth from it. I love the free shipping, rapid delivery, and competitive prices.
They provide awesome info + products, thanks to them.
I love Amazon and have never had any issues with them
Very frustrating to deal with if anything goes wrong. The site is convenient when everything goes as planned, but i have had several orders that were messed and getting them to fix anything is painful. I recently placed a $150 order on a wednesday evening with 2-day guaranteed shipping, specifically being delivered before 800pm on friday. When 8:00pm came and went without my order being delivered i went into my email and tracked the package. The tracking information indicated that "recent weather has caused delivery delays", even though I live 25 miles from their shipping center and there has been no inclement weather in my area at all over the last two days. I asked the service rep to reship my order to be delivered on saturday or sunday, but the best she was able to do is Monday. So now we are looking at a Monday delivery for a wednesday order with a two-day guarantee. Also, there is actually snow in the forcecast in my area on Monday so no way am I trusting them to deliver anything on monday. So I ask for a refund so I can go to target on saturday to purchase the items. The rep canceled my order and refunded my money but it will take 2-5 business days. So now I have no stuff and no money to go and buy the stuff. Very disappointing.
I dont know which is best amazon or ebay when it come to books or tech.
My son loves this site because you can find old cd's and movies from the 70's that he loves
I have ordered DVD and Blue-ray many times over the three years. They have a lot of stocking items and I can choose a shipping method by speed. Sometimes, I have used a shop of marketplace and there is no problem.
Great web site, always friendly, i buy from them 2 or 3 times a week, and if you have any problems their customer service is great
Can find items that are often difficult to find in the stores.
For international business, amazon is good, thanks
I get everything on amazon. With prime, you get free two day shipping on most items, can't beat that. And their customer service is great.
Can't beat it! Super fast service and great prices! Worth every penny of the $99 annual payment!
They get 4 stars simply because Ebay is the King. As a buyer and as a small seller (sold a couple of personal items) Ebay gives you a much better experience and much more details to keep you informed about everything possible thing going on.
Also you would definitely find betterprices on Ebay.
I love the ability to select from different seller's to find the right item that you need. Shipping is usually quick and returns are easy and uncomplicated.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account