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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Germany
18 reviews
127 helpful votes
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Huge product variety and sometimes great deals. Love it!

Date of experience: February 3, 2015
Australia
3 reviews
0 helpful votes
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Good range, fairly good prices, great shipping costs

Date of experience: February 3, 2015
California
5 reviews
53 helpful votes
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I have ordered a ton of books from here with no issues. Everything has been on time and in great condition.

Date of experience: February 2, 2015
Michigan
2 reviews
11 helpful votes
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I love Amazon!
February 3, 2015

I love Amazon! I have been shopping with them for years now. I have amazon prime, so I can get 2 day free shipping on most of the items I buy. I do 80% of all my birthday and Christmas shopping through Amazon, because it is so convenient. I buy clothes all the time through Amazon, and unlike my other review for dresslily - they have Hasselfree returns. During Christmas, we purchased a planer for a gift and upon arrival saw it was much smaller than what the picture seemed to show. We laughed, because we couldn't believe anyone would be able to write plans in a book so small, and the price was crazy for a book of blank pages so tiny. So we filed for a return. Amazon quickly refunded or money, and told us to keep the tiny little planer. It was so easy, and has been everytime I have needed to do a return- which really hasn't been that often. If you have been living under a rock and have never shopped with Amazon -What are you waiting for. Life is easy with Amazon ' s selection and 2 day shipping. OH!... And they have books and movies tv shows that you can watch if you get the Amazon Prime. Amazon really truly is my favorite store to shop at.

Date of experience: February 2, 2015
California
3 reviews
1 helpful vote
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Have had no problems with Amazon. Use often and when product defective replaced quickly, or refunded. Very trusted

Date of experience: February 2, 2015
Germany
2 reviews
0 helpful votes
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Amazon is the very first online store that I transact. And as you can see on the stars above, they provided me with excellent service.
Keep it up guys!

Date of experience: February 2, 2015
New Jersey
3 reviews
1 helpful vote
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I love doing business with Amazon. They are reliable to a fault! They correct any issues immediately. They credit your account as soon as it is picked up by the delivery service! I use them more and more for everything I purchase.

Date of experience: February 2, 2015
Wisconsin
21 reviews
25 helpful votes
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Love Amazon Prime
February 2, 2015

Love Amazon Prime. We have a cabin that is off the grid so most everything needs to come in on a truck. Well, Amazon is our best friend when were out there. With Prime, we get two day shipping and if it ships Fedex, they will deliver right to our door, two track and all.

Date of experience: February 2, 2015
Texas
37 reviews
196 helpful votes
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I LOVE AMAZON SO MUCH!
February 2, 2015

I LOVE AMAZON SO MUCH! I'm in college (AKA I'm broke usually lol) and I decided to get Prime. I got it for 6 months with no charge and once I do get charged instead of the normal $99 it's only $49! Since I've gotten Prime I have (no exaggeration) ordered over 30 orders within those 6 months. 2 days FREE shipping. It's a win. If you're against all things Prime then that's okay too.

They have wishlists so you can save items and so that people can buy them for you. Hint hint to people who are hard to buy for. And even though it's from different sellers 90% of the time I can find something on amazon for way cheaper than any store is selling it for. I've gotten ALL types of things from bulk body jewelry to candy sent from Germany. Pots and pans, snacks etc. If you are looking for something, always check Amazon.

Date of experience: February 2, 2015
Australia
3 reviews
5 helpful votes
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I bought a pair of shoes via an amazon marketplace (3rd party seller) and they sent me the completely wrong style of shoe - but correct size! The amazon customer service team were just fantastic. Responded to my email within 24 hours, refunded me in 3 days and offered me free shipping if I decided to reorder the correct shoes. I did not have to deal with the other seller and it was completely painless. Would buy anything from amazon with complete confidence. Very impressive.

Date of experience: February 2, 2015
Washington
5 reviews
3 helpful votes
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Amazon has never let me down! They protect the privacy of their buyers and they stand by their commitment on deliveries, availabilities, product and returns. I am always happy to follow up with their needed feedback as to how the seller did. That is what puts them above the rest, that and value.

Date of experience: February 2, 2015
West Virginia
2 reviews
0 helpful votes
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I love doing business with Amazon, they seem to always have what I'm looking for and at a great price. One example of this is I needed a tail light lens for my 1992 motorhome. Now I didn't expect Amazon, or anybody else for that fact, to have it but they did and it was only $6.00. I couldn't believe it.

Date of experience: February 2, 2015
Pennsylvania
3 reviews
3 helpful votes
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Amazon is the best
February 2, 2015

Amazon is the best. The prime membership is well worth the annual fee - sometimes I order an item and it is by my back door the next day. Customer service is the best I have ever encountered. They stand by their customers and will work to reconcile any issues be it an issue with one of their vendors or late shipping.

Date of experience: February 2, 2015
Florida
4 reviews
1 helpful vote
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My go-to site for almost anything. Great return policy, ultra-fast delivery, and usually (not always) best prices.

Date of experience: February 2, 2015
Massachusetts
2 reviews
2 helpful votes
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I have been using Amazon for 12 years and it never disappoints me. I go to it for price comparison, reviews and feedback... can't get all of this help in one place (that's worth its salt, that is) anymore.

Date of experience: February 2, 2015
New York
5 reviews
23 helpful votes
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I've been an Amazon Prime member for over a year now and I must say if you buy from Amazon often, it's worth the $99 fee to be a prime member. If you're a student, they offer you a free 6 month trial and after 6 months, you only pay $49. It will charge your card automatically. They send you emails keeping you updated on when they will charge your card. Should it charge your card and you decide you didn't want it renewed, you have up to 10 days to get a refund as long as you don't use the Prime benefits. Which isn't standard with most online memberships.

The free 2 day shipping saves a bunch of time and the $3.99 one day shipping came in handy for last minute Christmas gifts.

The instant streaming for prime members is not something that I didn't use often. Once I did stream a video and it was of poor quality so I didn't get to watch it, however Amazon promptly offered me a refund without even asking.

Amazon has great customer service and they quickly try to resolve any issue that you may have. If you purchase often from Amazon.com then the prime membership is definitely worth your while.

Date of experience: February 2, 2015
Switzerland
2 reviews
0 helpful votes
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They have just about everything! It is quick, easy, and they stand behind their customers, making sure you are pleased with their service, or helping to facilitate returns when needed.

Date of experience: February 2, 2015
Ohio
6 reviews
13 helpful votes
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They have never failed to satisfy. Even when there is an issue, a phone call or email is all it takes. I never hesitate to give Amazon my business.

Date of experience: February 1, 2015
Canada
11 reviews
27 helpful votes
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I've been a customer of Amazon for many years. Once my shipment was lost and they immediately sent me my order Priority Post and I got it within 48 hours. I think they do an exceptional job with customer service considering they are such a large company.

Date of experience: February 1, 2015
North Carolina
24 reviews
161 helpful votes
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Amazon is fine until something goes wrong with your order --- then it's almost impossible to get them to fix it, or even admit that they made a mistake. I will NEVER shop at Amazon again! There's plenty of other places to buy almost anything they have at Amazon, so I refuse to be treated like that ever again.

Date of experience: February 1, 2015