On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They have everything, even things you can't find anywhere alse. Great bargains, & all kinds of games. Fast shipping & Easy returns.
I love Amazon. They are my go to for almost any online purchase. They also are great when you contact them with issues relating to purchases or returns. I love being a prime member too.
I buy just about everything on Amazon. Fast delivery and if you do have a problem theres no quibble.
I was always told by other shoppers that Amazon was horrible when it comes to returns. Never the case with me. I shop a lot on Amazon and have never had a problem retuning anything. I mean once my return shipping label was scanned I got the credit back on my card within 24 hours way before Amazon got it and inspected it. Now that is customer loyalty. I just wish they had a better pay schedule for sellers and I would drop ebay, Poshmark, Vinted and Etsy like a hot potato. I would love to sell in just one place but can not afford to wait 3 weeks to get paid. My average wait on these other sites is only 7 days. Please get a better seller arrangement so I can come over to you and only you.
Great customer service... timely updates and super quick delivery. Good quality products
The best site to order from great customer service... I encourage everybody to order from Amazon
My number favorite shopping site of all time. I always check their prices first before purchasing elsewhere, and, frankly, I rarely buy elsewhere.
Everything on earth, easy to shop, great usable reviews, sent to your door, often for free. No brainer.
Love Amazon, I have been a loyal shopper for years, and will continue to do so. Any issue I have had has been fixed promptly, and most sellers on there are fast, courteous and helpful. I just with they would distinguish their asian stores from the US ones so I don't get the clothing sizes wrong when ordering.
- amazon return policy not readily available in vendor-partner profile.
Fabulous site as long as you do your homework. Easy to order and fast delivery.
Almost always an excellent website, although there needs to be a crackdown on marketplace sellers. Amazon itself is amazing and flawless, but the marketplace is redolent with Chinese counterfeiters and price gougers. The website needs to revert back to the original where you could automatically filter only Amazon products and not have to deal with countless pages of marketplace garbage.
First place to go when looking for items and deals.
Amazon.com and Amazon prime have save me lots of money and convenience with free shipping
I love using Amazon.
They have what I want and always at a super price. Returns are
A fantastic breeze. The honesty blows me away in this day of
Gip and creepy.
Good range of stuff; watch out for whether the shipping is included.
No matter what I get from Amazon the product, service and prices are great!
I'm addicted to Amazon! Most weeks there's something I need that I find cheaper on Amazon, and now I've subscribed to AmazonPrime I get it next day for free.
Amazonprime saves me so much time and money. I'd rather shop online than drive all over looking for something specific. With amazon I can read real reviews, buy without leaving the house and get free shipping. If you have a legit need to return and it was no fault of your own they are fair about refunds.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account