Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Amazon

Amazon

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Amazon?
grey stargrey stargrey stargrey stargrey star

Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Oregon
3 reviews
1 helpful vote
Follow Crystal -.
Unfollow Crystal -.
Share Review
Report Review

I love it probably one of the most convenient places for me to shop

Date of experience: February 10, 2015
California
1 review
0 helpful votes
Follow barbara w.
Unfollow barbara w.
Share Review
Report Review

When I first found Amazon, I thought I had discovered the Arc of the Covenant! That was many years ago however. Now I find that some of their marketers are very unreliable. It is hard to get hold of the right people when needed or get a response from them. When you contact Amazon with the problem, they always have to "Investigate" your claim. My last complaint took over a month, because seller wasn't responding to them either! What was to investigate? I did not receive my merchandise, and I had sent copies of email to Amazon, that I had sent to the seller, trying to resolve the issue, ones which went unanswered to this day! I finally got a resolution. It was, "Okay, here's a refund!" No reason, no explanation, and no GPS, so my trip had to be cancelled and rescheduled, and a last minute GPS was purchased from another retailer, costing me more than I wanted to pay and that it was worth, because I was left in the lurch. To add insult to injury, Amazon is still allowing this seller to sell on their site. Amazon prices are not what they used to be and the shipping costs will eat you up! They have outgrown their usefulness. I'll shop there if I have to, if I can't find what I want any where else.

Date of experience: February 9, 2015
Illinois
9 reviews
9 helpful votes
Follow tabytha g.
Unfollow tabytha g.
Share Review
Report Review

Amazon is the best
February 10, 2015

Amazon is the best. Anything that I ever need is available there. Seriously, ive never been looking for any item that i couldn't find on amazon. The prices are always fair and plus with prime I can get free two day shipping. Which I cant even begin to describe how much I love that. The customer service is always extremely good and they are excellent about having to have returns or if your package gets lost or damaged. They are very easy to work with and by far my favorite for online shopping.

Date of experience: February 9, 2015
New Jersey
5 reviews
9 helpful votes
Follow PAULINA Q.
Unfollow PAULINA Q.
Share Review
Report Review

I bought a comforter that the description was for full/queen. Package Said Queen only. Comforter was too big. I wanted to return it, Amazon referred me to the vendor, nor amazon or vendor took care of my return. I will never buy off Amazon again!

Date of experience: February 9, 2015
Thailand
2 reviews
23 helpful votes
Follow Alex Z.
Unfollow Alex Z.
Share Review
Report Review

From the few times I used Amazon, I was very satisfied. Even while I live in another country, they still deliver fast and the prices are good. They have a good choice in everything and sometimes it can be hard to make a choice. I always like to have a look by the bargains and todays deals.

Date of experience: February 9, 2015
Illinois
6 reviews
4 helpful votes
Follow Alan M.
Unfollow Alan M.
Share Review
Report Review

Useless on Kindle Tablets,,, any attempt to install,, only respondes with,,"unsupported device,"
The folks at Kindle Still hav'nt gotten it together,, to program their format to accept, both that,,,,
Adobe Flash Player,, And Google Play,, i tunes,, apps,, etc,!,
You'll have to junk your Kindle and get a Windows Ready Laptop,!

Date of experience: February 9, 2015
South Carolina
4 reviews
0 helpful votes
Follow Melissa P.
Unfollow Melissa P.
Share Review
Report Review

A little slow to receive items but overall good experiences!

Date of experience: February 9, 2015
GB
6 reviews
13 helpful votes
Follow Kelly T.
Unfollow Kelly T.
Share Review
Report Review

I am a frequent online shopper so I signed up for Prime. I am becoming more and more frustrated with the service. They will allow members to list items as prime eligible and then the product isn't available to ship for a month. Also, I have major price gouging so be an informed consumer about half the time it is actually a deal or just fair market value. Also pay attention to the availability to ship terms very small and often don't appear until you add it to your cart.

Date of experience: February 9, 2015
GB
24 reviews
217 helpful votes
Follow Patrick M.
Unfollow Patrick M.
Share Review
Report Review

Amazon has become a growing convenience in shopping. It is good for many books which are not too specialised, for electrical items, for household items. Service I have found is generally excellent and payment can be linked with PayPal.

Date of experience: February 9, 2015
GB
2 reviews
1 helpful vote
Follow drita M.
Unfollow drita M.
Share Review
Report Review

Absolutely fantastic
February 9, 2015

Absolutely fantastic. Can't imagine life without Amazon. Very very helpful in every single aspect. Saves time and money.

Date of experience: February 9, 2015
Indiana
11 reviews
45 helpful votes
Follow Christine H.
Unfollow Christine H.
Share Review
Report Review

Love this site
February 9, 2015

Love this site. Your orders come immediately and if there is a problem they fix it.

Date of experience: February 9, 2015
New York
12 reviews
23 helpful votes
Follow Linda G.
Unfollow Linda G.
Share Review
Report Review

AMAZON IS THE MOST AMAZING SHOPPING SITE OF ALL. THEY SELL ALMOST EVERYTHING ACCOMPANIED BY HONEST CUSTOMER REVIEWS, DETAILED REVIEWS.

THEY ARE THE TOP, IT'S LIKE AN ONLINE SHOPPING UNIVERSE :)) )

Date of experience: February 9, 2015
New Jersey
2 reviews
8 helpful votes
Follow Lynette B.
Unfollow Lynette B.
Share Review
Report Review

I have been ordering from this site for several years, have never had a problem, every order has been on time, it has been the best way for me to shop, since I'm disabled, very convenient, they have everything you could need or want, prices are good.

Date of experience: February 9, 2015
Virginia
3 reviews
2 helpful votes
Follow mary a.
Unfollow mary a.
Share Review
Report Review

I bought 2 chains and a cover for a tablet on amazon.it.
The items arrived in 20 days.
I didn't spend money because i won a coupon for amazon on another site and i use it to buy the items. I'm so happy.:-)

Date of experience: February 9, 2015
New York
5 reviews
11 helpful votes
Follow JoAnne B.
Unfollow JoAnne B.
Share Review
Report Review

I order from Amazon quite frequently and only one time did I not receive my merchandise
From a merchant on Amazon. I did get a replacement of the item and it was of poor quality.It was a stuffed animal and it came so out of shape it did not stand up as it should
(I did not bother to complain about it). I have written many reviews and only one time was
Refused to have it published (the complaint was about packaging). I have had packaging
Problems before and have been allowed to mention them in my reviews, so do not know
What the problem was with that particular merchant. By packaging I mean it was not sent
In a box or "safe" packaging. I have not received anything broken, but it is a wonder that
I haven't. Anyway most of all I do love Amazon and all their product selection. Can find
Most anything under the sun!

Date of experience: February 9, 2015
New York
2 reviews
8 helpful votes
Follow Alissa S.
Unfollow Alissa S.
Share Review
Report Review

I definitely give this site a 5 for a few reasons. Every time I'm in need of something and can't find it I go straight to Amazon and they have it. From baby food or any baby item to fishing, jewelry perfume, favors, electronics and etc. they got it! Their prices are usually good not great but I noticed that the more the items get viewed the higher the cost gets! So when you see it buy it otherwise when you view it again the price will most likely be a little or even significantly higher! But it is an all in one online store with great or even free shipping most of the time. Shop on.

Date of experience: February 9, 2015
TC
5 reviews
0 helpful votes
Follow Debbie W.
Unfollow Debbie W.
Share Review
Report Review

I love me some Amazon I can always find exactly what I am looking for and more and for the right price and fast shipping.

Date of experience: February 9, 2015
Indiana
4 reviews
1 helpful vote
Follow Carla P.
Unfollow Carla P.
Share Review
Report Review

My go to on line store. ALWAYS gives me the best deal for what I'm looking for!

Date of experience: February 9, 2015
GB
3 reviews
11 helpful votes
Follow Stacy B.
Unfollow Stacy B.
Share Review
Report Review

This is very good website to shop online, safe and most secure.

Date of experience: February 8, 2015
Florida
3 reviews
17 helpful votes
Follow Susan B.
Unfollow Susan B.
Share Review
Report Review

Always check the reviews and you'll probably be happy with your purchases

Date of experience: February 8, 2015