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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

South Carolina
5 reviews
2 helpful votes
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Shoping online
February 23, 2015

Twice now in 2 yrs I have had my amazon card number higacked by some hacker when shoping online with it at amazon.com. Had to cancel card an get another.

Date of experience: February 23, 2015
Canada
6 reviews
95 helpful votes
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I really like it
February 23, 2015

I like Amazon, they have a great product selection, great service, great price. What else you ask for?

Date of experience: February 23, 2015
GB
2 reviews
2 helpful votes
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Amazon for ALL your needs
February 23, 2015

Amazon is one of the best sites online!
Ordering is easy with 1 click, the prices are reasonable, the photo's and descriptions are clear. You can contact the sellers, delivery of items is quick 9 times out of 10.
I use Amazon like a catalog.
If I don't want to go town for an item I visit Amazon and there is the item.
I have very little negative things to say about Amazon and I prefer it to Ebay.
Amazon has everything - watch your fave movies, download MP3's buy items it is always a pleasure visiting the easy to navigate site and the items you receive are very good quality.

Date of experience: February 23, 2015
Michigan
2 reviews
3 helpful votes
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I have been shopping on Amazon for over a year. Not only have I found everything I've looked for... I also shop this site because they off best prices... only thing I dislike is I never can get items delivered at the same time... also never seem to get the "free shipping".

Date of experience: February 23, 2015
GB
2 reviews
2 helpful votes
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Well I'm impressed I ain't had no problem trying to shop with Amazon quick easy and and no hassle or fuss at all.

Date of experience: February 22, 2015
Florida
2 reviews
13 helpful votes
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Never Let Me Down!
February 22, 2015

Amazon.com has never let me down. I always receive my products.

Date of experience: February 22, 2015
New Hampshire
6 reviews
50 helpful votes
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Amazing
February 22, 2015

Best service I have ever had. Ever.

I love you, amazon.

Date of experience: February 22, 2015
Ireland
2 reviews
0 helpful votes
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Almost perfect
February 22, 2015

I have been using Amazon for years. Never had any serious issues and when there have been errors such as them sending the wrong item their customer service has been faultless.

Date of experience: February 22, 2015
Massachusetts
3 reviews
1 helpful vote
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I have nothing bad to say
February 22, 2015

As long as it's AMazon handling the order. With third parties sometimes the delivery may be delayed or rarely damaged. But, Amazon stands behind everything and I've always gotten a replacement or a refund with absolutely no problem from Amazon. In the last six months I've placed more than 105 orders with Amazon. I am a shutin so I get all my groceries from Prime Pantry. Merchants who use Prime shipping add to the price to make up for it but it still comes in two days.

Date of experience: February 21, 2015
Massachusetts
1 review
6 helpful votes
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Amazon is just the best
February 22, 2015

I am a satisfied Prime Member. I order everything not is not alive from here... and my husband finds parts for our high end and often broken appliances on Amazon... it is just so easy... and you can send gifts directly to the recipients... I love my free Prime Videos... I love my books on my Kindle... I love free Washington Post... and I love most of all not having to get out in Dallas traffic to hunt some odd little item when I can just search, click and done...

Date of experience: February 21, 2015
Florida
13 reviews
100 helpful votes
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Very Satisfied
February 22, 2015

I was very happy with my product. No damage. Excellent service.

Date of experience: February 21, 2015
New Jersey
12 reviews
30 helpful votes
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I have been shopping for years with this company. They provide accurate information, good pricing, great customer reviews and excellent customer service. The few times that I had a product problem they have responded quickly, and even though I may not have been completely satisfied, it was always a fair resolution.

Date of experience: February 21, 2015
Virginia
6 reviews
21 helpful votes
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Oh yeah! I'm a fan.
February 22, 2015

Amazon is almost flawless for me. I'm a prime member. Prime is definitely worth it, since I order for business and family roughly three times per week.

I love the fast shipping and ready availability. Their prices are usually very competitive as well.

I'm a fan, for sure.

Rick Rahim

Date of experience: February 21, 2015
Wisconsin
1 review
0 helpful votes
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Beware
February 20, 2015

Ok guys, so I baught some stuff from here I would say maybe 3weeks ago. And let me you this:

Before looking into this site, I highly recommend you guys go look around in actual stores. Please don't be lazy. Go out there and compare the prices. I made that huge mistake.
I got some lotions from here.
(JERGENS) Ultra healing... I would say almost 9$ in the website.@ WALMART almost 5$

I got this cleansing machine from (OLAY) 15$
And at BIG LOTS 6.50$ ext... I won't get into more details, but going back to my point. Look around because these people are ripping you of!
I will never buy from here again. Just go out and look around. Better than over spending on stuff that is half prices other places.

So screw you SOAP.COM

Date of experience: February 20, 2015
Oregon
12 reviews
37 helpful votes
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Love their vast selections, reviews, product information and their prices are more or less on an affordable range. Great store.

Date of experience: February 20, 2015
Bangladesh
7 reviews
14 helpful votes
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Whatever u want its on amazon!
But contacting the customer support is a bit problematic, the information is hidden in some complex path on their site.
Also for many products the tracking information is not available on their page with the order information. After roaming here and there and going through some unknown paths had to find out the tracking information. It should be upfront available.

Date of experience: February 20, 2015
Colorado
2 reviews
12 helpful votes
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Hard to imagine anyone hasn't shopped online at Amazon.com because they have almost EVERYTHING there. I have made hundreds of purchases at Amazon and never had a disappointment of any significance.

I go to Amazon first when shopping for anything. Its unusual for me to not find several choices of whatever it is I am looking for. Its helpful to have a record of all my online purchases in one place and Amazon makes returns easy. There return policy is limited to 30 days, but if you have any problem at all with a product, they pay for the shipping by sending you a return postage stamp. If your return is your fault, you must pay the return shipping. All of this can be done online, but if you need to speak with someone you can do so via chat, email or a phone call. My experience has been that their customer service reps are excellent... well trained, proactive, considerate, and clearly "on your side".

I am a Amazon Prime member, which means I pay about $80 a year to get free two-day shipping on my purchases. Not all products are available for Prime, but its been rare for me to pay shipping and I almost always enjoy my purchases in two days or less. Prime also provides other perks, like thousands of streaming videos and TV shows, free music downloads, and free Kindle books. I have been a Prime member for several years and its well worth it for me BECAUSE I AM A FREQUENT SHOPPER.

Amazon has a robust review system. Many items have hundreds of reviews and Amazon uses a "verified buyer" system to help you validate what you're seeing. Its easy to sort and read through their reviews.

I ALMOST gave Amazon a 4 and not a 5 is because sometimes their prices are way notably higher than other places, even when compensating for the free shipping. Sometimes their prices are less than other smaller boutiques or stores, but the vast majority of the time they are comparable. After looking at the summary below where I gave them five stars in 4 of 5 categories, I figured a 5 would best represent my overall experience.

For me, the value Amazon provides is worth an extra few dollars every now and then. I know they will stand behind my purchases, that customer service will be accessible and of high quality (this is critical to me as a customer experience professional), that I will get my stuff when its promised, and that it will be easy to track my purchases down the line.

Do beware that other sellers use Amazon to sell. I have done so myself and they have a strong system to enforce quality control. With that said, I am always careful to determine whether I am buying from Amazon, an Amazon re-seller or another entity all together. Some re-sellers have their own return and shipping policies, so be sure to check this out. I tend to stick with the sellers backed by Amazon's policies, however, on many occasions I have used other re-sellers and have never had a problem.

Date of experience: February 20, 2015
Norway
4 reviews
2 helpful votes
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Did you know that when you go to smile.amazon.com and name your favorite charity that Amazon will contribute to that charity every time you make a purchase? Not many people do. I try to spread the word by sending notifications on my FB page when I make a purchase.

It is so easy to do. Just type in your browser smile. Amazon com instead of Amazon.com and make a difference in the lives of others.

Ask yourself what other company does this for others? None that I know of.

Way to go Amazon! You make my shopping experience even better every time I make a purchase.

Remember... smile.amazon.com. You can help to make a difference!

Date of experience: February 19, 2015
Texas
2 reviews
4 helpful votes
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Lousy customer service
February 20, 2015

I bought a book from Amazon online to give my daughter as a gift. This book was shipped to a wrong address. Finally, they gave me aa refund for the book but no refund for shipping. I am a 5- star customer with E-Bay. This is my first time with Amazon and they disappointed me. I WILL NEVER SHOP WITH AMAZON AGAIN AS LONG AS I LVE.

Date of experience: February 19, 2015
Arkansas
14 reviews
17 helpful votes
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Always Fabulous
February 19, 2015

If I need a hinky item, I find it and it ships right away and get tracking info right away.
Love it.

Date of experience: February 19, 2015