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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Usually before I look anywhere I look on Amazon and generally speaking they have what I need and for a great price and it always comes in a reasonable time frame!
I've been using Amazon for years now and have purchased well over 100 items. I had two returna and both webt flawlessly. The ONLY downfall is the fact Amazon has many sellers, many of which are deceiving in many ways. Simply pay attention to the seller info and FULL description and you shoukd never run into issues.
I've used Amazon for quite a few years now and I can honestly say that I have never been disappointed in any of their services from buying goods to audio books they are great all except one. Amazon Prime used to be good but now it seems that any really good films have to be paid for on top of the monthly fee!
I love, love, love Amazon. Their prices aren't always the lowest, but there's more to buying than price. For me, good service is worth some extra money and in my experience, few companies out there match the service provided by Amazon. Easy to use, easy to resolve issues and they actually care. Amazon is my first stop for shopping online and they are typically my only stop.
First let me start by saying, I LOVE LOVE LOVE amazon. Always have had excellent customer service and the products are almost always what you pay for. The only issue I have is with the merchants that seem to take their sweet time shipping things that are not Prime items. I've waited up to a week for an item to even ship, and I personally find that ridiculous. I always try to buy items with the "prime" logo, that way I know exactly when my items are coming. Overall though, thrilled with this site
Have never been dissapointed in this site. Items are exactly as offered, and ship very fast. You can get almost anything here
Pay the money and get Amazon Prime (AP) it is worth it and worth changing your shopping habits to take advantage of free shipping. Most of time it is not worth buying online because the shipping charges eat up all the savings. This dynamic is changed with AP. Now you can buy a $3 item and save your gas and time to go looking for it... AND you get Amazon's version of Netflix at no additional charge! You can either keep your Netflix and have access to even more movies online or just go with the Amazon service and save money. I have kids so all of us use it and this multiples the savings and convenience.
I've been shopping Amazon for years. I prefer online shopping for my purchases because of the huge selection. I don't have the time or desire to spend days or weeks going to dozens of stores to find the item I want. At Amazon all I have to do is plug in an idea and I can find hundreds of options.
I have never had a bad experience except that a order did not arrive in time for Christmas and I paid for it to. However they did refund my shipping amount but they had said they would give you a $25 gift certificate but I did not receive it. I was pleased to receive the refund of my shipping. Other than that I love Amazon.
I have been using Amazon for several years to find great items at great prices. Its nice to compare several vendors at one time and If you ever encounter a problem Amazon is there to back you up.
Always happy with this company. Always know what is going on and what to expect.
Love Amazon... easy to use and to buy from. I check Amazon before anywhere else because I usually get the best prices, best shipping (free with Prime) and the best reviews. Wish the whole web was made up of Amazon clones... what a wonderful world it would be!
Mark and Michelle, First of all, this is just the BEST personal service I've ever received anywhere! Thanks so much for paying so much attention to such a small order. Ron C., Florida
It is amazing that I can find just about anything at this one place.
The prices are usually below what the original seller has on their own website. Amazon has ALWAYS made good on any warranty issues, which are few. They even create a return slip with a pickup order right from your own computer immediately.
Even though it should be noted that working conditions in their warehouses are primitive and violate half a dozen regulations.
Absolutely love Amazon! I have been ordering with Amazon for several years and have always been content with the level of customer service provided.
I love amazon for the affordable prices but they really need to monitor the sellers more better. I often receive items that are defected or missing a disc from a season (dvd box sets)
I've used this site for years and very satisfied. Almost everything I need is here (including groceries) and free shipping.
I always have a great experience with Amazon and I am very happy with the product that I receive. The only thing that gets frustrating is when I have to deal with customer service on the phone. They never seem to care to understand what the issue is. I think one time I had someone who was nice and seemed like they liked their job. But apart from the customer service, Amazon is great!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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