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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Washington
3 reviews
21 helpful votes
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Love it!
March 9, 2015

Love Amazon Prime and service is awesome.

Date of experience: March 8, 2015
Florida
5 reviews
88 helpful votes
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We've been an Amazon Prime member since the service was first offered and an Amazon shopper prior to that. Amazon is my first stop for shopping for anything. We have Amazon Fire TV. The customer service is the best anywhere. Returns are never a problem. Prices are competitive and 2-day shipping free wth Prime is fantastic.

Date of experience: March 7, 2015
Minnesota
3 reviews
13 helpful votes
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I Love Amazon.com
March 6, 2015

This is my go to first site. They have everything and you get it quick and hassle free.

Date of experience: March 6, 2015
Kansas
2 reviews
15 helpful votes
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Always satisfied. For really fast, use Get Human app.

Date of experience: March 5, 2015
California
2 reviews
0 helpful votes
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Great shopping site
March 6, 2015

Prices that often match Costco and free shipping if you are a Prime member

Date of experience: March 5, 2015
Tennessee
4 reviews
6 helpful votes
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Me and my wife spend so much money at Amazon I should have bought stock in them years ago... at least I could have gotten a percentage of the money we spend with them back. Amazon is usually the first site we hit when we are looking to buy something online. I would have rated them a 5 star but I have read and watched a show on CNBC that they treat the employees that pack orders pretty rough.

Date of experience: March 5, 2015
GB
2 reviews
2 helpful votes
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Love amazon
March 5, 2015

Use amazon all the time as always fast delivery and get everything as its shown

Date of experience: March 5, 2015
Canada
5 reviews
63 helpful votes
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The reviews are helpful, and there is assistance for when you need it. The response is prompt, and they stand behind their name in online shopping.

Date of experience: March 5, 2015
Thailand
4 reviews
4 helpful votes
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Amazon is a fantastic store with the best selection of digital and physical goods in the world. Their customer service responds literally in seconds to your problem. Recommended!

Date of experience: March 5, 2015
New Jersey
7 reviews
1 helpful vote
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For 100.00 a year, you get free shipping n returns. I love the selection, they back all their merchants.

Date of experience: March 5, 2015
Tracey M.
Ohio
15 reviews
5 helpful votes
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Amazon review
March 5, 2015

Has just about everything a person could want and a variety as well. If you can't find it here, it's doubtful you can find it anywhere else.

Date of experience: March 4, 2015
GB
1 review
2 helpful votes
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Amazing
March 4, 2015

Love amazon never had problem. Always get great service and if I have to return items ive not had any problems. Always keep record of email fowarded to companys you order from and speedy customers service

Date of experience: March 4, 2015
Minnesota
3 reviews
9 helpful votes
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Love (ed) them
March 4, 2015

Amazan is the BEST! - BUT, yes there is a But, and I should not allow it to cloud my judgement, we are Prime Members and have told everyone that they should be too... but I am only human. Amazon is associated with WOOT.COM. Woot is HORRIBLE. From what I read in my research it is Amazon that has helped to destroy what was once a great place to find a deal (Woot)... I am changing my mind about Amazon. Amazon has turned Woot into nothing more that a place for Amazon to throw away their garbage - the way I see it.

Once a HUGE Amazon and Woot advocate, because they saved me money. Now I have to ask myself at WHAT cost?
TERRIBLE experience with Woot clouds my judgement of Amazon. Amazon has a great return policy - Woot has none... makes me believe that it is Amazon's garbage can. Packages come to you labeled Woot Returns. Amazon you should be ashamed!

Date of experience: March 4, 2015
GB
2 reviews
2 helpful votes
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Cant ask for more
March 4, 2015

Great products at great prices, what more can you ask for, they are also similar to ebay in the fact that they sell other peoples stuff.

Date of experience: March 4, 2015
New Jersey
3 reviews
6 helpful votes
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Very Good Service
March 4, 2015

A very good service, I must say. I really enjoy the movies featured on my Prime account. Some of them are a blast from the past, which is a good thing.
For only $79 a year, I get free movies and tv shows, (much cheaper than Netflix) Kindle books to borrow for free with no due date and free 2-day shipping. I am also having discounts on Amazon merchandise.

Date of experience: March 3, 2015
Ohio
4 reviews
11 helpful votes
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I enjoy shopping at this website. I have purchased so many different things over the years. Electronics, movies, video games and even clothing. I purchase more electronics than anything else.

I have had mostly positive experiences on this site. I love the guarantee. Anytime I have had any problems, I have always received a refund or exchange. Most of the time, everything I order is of good quality, even the used and/or refurbished items. Shipping is usually pretty quick too, regardless of what seller you pick. I always check the ratings (of both sellers and items) before I make a buying decision.

I recommend Amazon.com to anyone :)

Date of experience: March 3, 2015
Oregon
3 reviews
1 helpful vote
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Love the speed and service. Always have great deals on seventh generation diapers and they arrive super fast. Great stuff.

Date of experience: March 3, 2015
New York
6 reviews
32 helpful votes
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Instant Videos
March 4, 2015

Outstanding collection of movies, current & timeless classics, foreign films, TV & HBO specials including some terrific BBC series. As an Amazon Prime member many of them are free, mothers have minimal rental fees or the options to purchase & permanently add to your video library. I've watched some outstanding obscure foreign made films. Saw Ida before it won the 2015 Oscar for Best Foregin film. It is an awesome movie. Cinematography is stunning. Occassionally I encountered technical difficulties streaming them thru my Ipad. Amazon is so quick to respond. Before I even contact them they send me an email stating that they noticed my recent movie rental had technical problems so they credited my acct. For the cost of the rental. They did that once when I was able to work it out & watched the whole film. I had to contact them & tell them I didn't need the refund! What company does that?! They definitely have it together. Some companies who get that big, get cocky & their customer svc. Lapses. Not Amazon. No wonder they're holding market share. They earn it!

Date of experience: March 3, 2015
California
2 reviews
2 helpful votes
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Love amazon
March 5, 2015

I am very happy with all my purchases. If the product wasn't up to my expectations, I was able to return it and get my refund quickly. Fortunately this only happened once. Prices and shipping with prime are fantastic

Date of experience: March 3, 2015
South Carolina
2 reviews
1 helpful vote
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It's Amazon. Who hasn't used it before? It's pretty amazing what you get, especially if you pay the yearly "Prime" membership. You get free streaming video. Free music. Free shipping on all the stuff you buy on Amazon... What else could you ask for?

Date of experience: March 3, 2015