On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Seems to be a lot of griping from people who don't understand how to read the fine print and use common sense. This is basically a store card/loyalty card Visa like many retailers offer. That being said, the interest rates are always high on these types of cards. Deal with it. Don't carry a balance. "Instant" credit approval is assumed if there is nothing in your account that needs reviewing. If you need the $30/$50 immediately to make your purchase, maybe you should rethink what you are buying. If you're getting this card, I'll bet you'll buy something from Amazon again and be able to use that gift card before long anyway.
I've been using diapers.com and their sister companies since my first child was born, and I've always gotten everything I need from them. Their customer support is top notch, and I refer all my friends to them!
The fact that they have easy-to-use apps only makes it easier for me to place my orders. The "easy reorder" feature is awesome!
I've had this card for 14 months and haven't encountered any issues. I'm a die-hard Amazon shopper, so I thought with 3 points for Amazon.com purchases, this is the card for me. Then I learned...
The 3 points only applies to Amazon.com purchases (plus a few other categories on Amazon.com, see below). Because so much of the merchandise on Amazon's site is not from "Amazon.com", but from affiliated and third party sellers, you may find that many of your purchases made on Amazon.com aren't really "Amazon.com" and therefore don't actually qualify for the 3 points. For instance, if you see items sold by Amazon Marketplace (which is common), beware, you'll just receive 1 point per dollar spent. I was so disappointed because the fine print (pasted below) isn't explicit about this, so I feel a little misled.
Amazon is a site which sells not only its own goods but those of other sellers.
I like its buyer protection program and its emphasiz on fast shipping. For example I ordered some batteries for my camera one morning and they arrived in next days post!
Shipping dates are always very accurate and usually arrive sooner than expected!
Very easy and have several items to purchase here.
I have had good experiences so far except for one return incident
I love being able to find products easily, and at a good price. I can literally get anything I need delivered right to my door! From movies and games to TV's and entertainment devices, and even food and supplies.
Let's face it... you want it... Amazon has it! Always a great experience shopping with Amazon.com! Excellent stores, customer service, prices, shipping... I haven't shopped inside a store for Christmas in years! Thanks Amazon for always doing it right!
The go to for everything! Especially books And household.
This is my one of the best website where I can get bid deals in cheap rates. Thanks
Bought loads of stuff of Amazon in the past and present. Never had a bad experience, rely on the reviews on the site too so I make sure I always leave a review too
Had a bad experience going through a Best Buy store looking for a computer, decided to try online and I am now a life-long Amazon user! Scored a super great deal and my computer is sitting pretty in my den 2 weeks ahead of estimated delivery date! Couldn't have been better!
This actually is a very good website for purchases. You have to remember you're buying from independent sellers (unless is specifically states it's an Amazon purchase). This site keeps track of your purchases and your account, it makes everything so much easier for the shopper. When I can't remember what I purchased 6 months ago and I want to refill the same order I just go into my account and it keeps it all there for me.
My many experiences with Amazon have been nothing but GREAT! I order from Amazon frequently and am almost always happy with the product. However, on the few times I was not I received my money back instantly, before even returning the product.
Amazon is the best!
I'm using amazon since 2010 and i have no complained about amazon. This site is awesome..
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account