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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Arkansas
6 reviews
2 helpful votes
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I order from Amazon.com on a regular basis. They have a vast array of products. Their customer service is among the best I've experienced anywhere. They shop on time and accept returns within 30 days. If the product you get is not as it was described on the site or has a flaw, they accept the return and pay the return postage for you. I love their wish lists and prefer to keep my private. I have about 6 wish lists. It helps me to remind me what products I want to include in future orders.

Date of experience: March 17, 2015
Spain
2 reviews
11 helpful votes
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Good experience
March 17, 2015

Although sometimes the delivery times defer from the initially indicated the service is very good, they keep you informed and have competitive prices

Date of experience: March 17, 2015
Florida
3 reviews
2 helpful votes
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Good Service
March 17, 2015

I had two separate orders of chocolate products from Amazon and i was very satisfied with the products which originally came out of ENGLAND.

Date of experience: March 16, 2015
New York
2 reviews
0 helpful votes
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Excellent Site
March 16, 2015

Amazon is a really a good site haven't had any problems with it.

Date of experience: March 16, 2015
North Carolina
5 reviews
25 helpful votes
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Love, love, love Amazon!
Always excellent service!

Date of experience: March 16, 2015
Ohio
5 reviews
0 helpful votes
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They do have lot of lot of varieties and collection but the downside is points. Today, most of the seller offer points that can be used in future purchase for discount but amazon never does that.

Date of experience: March 16, 2015
Canada
5 reviews
0 helpful votes
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Had been a shopping and subscribed to this site for a long time and quite happy and satisfied with them

Date of experience: March 16, 2015
Maryland
2 reviews
0 helpful votes
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Amazon is Amazing
March 16, 2015

I order from Amazon all the time. I've been a customer for years and I absolutly love them. I've only has an issue one or two times and it was taken care of promptly and professionally. I always check the product reviews and price on multiple sites and Amazon gets my order.

Date of experience: March 16, 2015
North Carolina
6 reviews
30 helpful votes
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LOVE IT!
March 16, 2015

Definitely worth the annual fee for free 2-day shipping, but adding that to the Amazon Prime TV makes it an ever better value for the money. Over the years, I've placed several orders and only one time did I have a problem (wrong item was sent). The return process was incredibly easy.

Date of experience: March 16, 2015
Texas
2 reviews
11 helpful votes
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Love it!
March 16, 2015

I love amazon for online shopping other people write reviews about the seller so you can see who you can and can't trust.

Date of experience: March 16, 2015
California
6 reviews
2 helpful votes
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Ive got some good stuff here, although i think the shipping is over the TOP! Still, i would recommend shopping here...

Date of experience: March 16, 2015
California
5 reviews
23 helpful votes
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I have ordered a lot of merchandise from Amazon, in pretty much any category you can imagine. I ordered about 20 holiday gifts from them, from telescopes to girls' vanity tables. I am always pleased with my purchases and sometimes amazed by the good deals. But always examine everything offered -- some deals are better than others.

Date of experience: March 15, 2015
Texas
2 reviews
8 helpful votes
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Awesome customer service, often receive my item faster than promised, and always carefuly protected products when shipped.

Date of experience: March 15, 2015
North Carolina
4 reviews
17 helpful votes
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Great to order items and if you ever have an issue- say you need another size, etc The CS here is very good at meditation between you and seller/buyer. I've never had a problem with them that couldn't be resolved. (usually by the great people who work and sell:)
Prime members get a special treat because it means faster shipping and HUGE discounts on items for a yearly price. So... check that out as well. Very good

Date of experience: March 15, 2015
Idaho
12 reviews
41 helpful votes
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I buy a lot of books and other things from Amazon. I have only had one bad purchase is several years and it was a book that was falling apart.
It is a great place to shop but you do need to read the reviews and make up your mind. It is the same if you are buying on Ebay you need to read the descriptions. Read reviews for several products you are looking at before choosing the one to buy. I usually check several sites and than choose were to buy it. Amazon has been a good place for me to buy.

Date of experience: March 14, 2015
California
2 reviews
5 helpful votes
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Never problem
March 15, 2015

I've been shopping at Amazon for years and have never had a problem.

Date of experience: March 14, 2015
Indonesia
2 reviews
0 helpful votes
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I 've been twice shopping at Amazon page, I bought books on financial analysis, and turns of the books are very easy to apply as financial guidance kita. Thanks amazon

Date of experience: March 14, 2015
RU
3 reviews
6 helpful votes
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Usually i buy on amazon.com without reading any additional resources. But right after my unsuccessful story i started digging the info about my future goods. Recentely i found a small blog http://skuguru.com where real customers share their experience about the internet shop purchases with lots of photos.
Everyone can comment, ask questions and ideas.
I like it more than Amazon.com reviews.

Date of experience: March 13, 2015
Florida
25 reviews
26 helpful votes
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When buying direct from them love everything i ordered spent 1000s so far adore prime beware of shadey third party sellers got ripped off not sure of their vine program how can one person review over 5000 products

Date of experience: March 12, 2015
Illinois
11 reviews
85 helpful votes
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Amazon Addict!
March 12, 2015

I absolutely love Amazon.com! No matter what you are looking for, you can find it here. If Amazon Ain't got it, it ain't gonna get gotten! *lol* *jk* Seriously though, I love what a wide selection of products and sizes they have. OOOOOH and I love all the filter options to really help narrow down my search! That's super appreciated! True, some items are Buyer Beware, but that's the same thing from anywhere you go, especially online so I have no problem w that. :o) Besides, the challenge is kinda fun! :o) Amazon is literally the overall best site for most any need that may arise, and w such competitive prices and the ability to price compare I know I'll get what I am seeking at the best possible price. Thank you Amazon for being awesome!

Date of experience: March 12, 2015